Pizza Hut

Ordered online. Waited about 40 minutes before showing up at this store to pick up my order (suggested time was 30 min) and then I waited in line for another 45 minutes because none of the orders were ready. Apparently their oven broke and they had to remake like 25 pizzas. But they didn’t even tell anyone in line what was going on. Some people got refunds, some people didn’t and some people got free pizzas. The employees were arguing and yelling at each other and walking around with Starbucks drinks. The manager had no idea what was going on, she was the only one at a register. I hadn’t paid for my order yet and it didn’t look like I was going to get it anytime soon so I left. I will not be returning to this location.

Excellent service on our pick up order… Pizza was hot and fresh… Made at the time promised… Staff were friendly! Good job!

In the past I order 2 Alfredo Pasta, it didn’t get delivered to my house. So I called and made a complaint and they told me that I’ll get $ 12 of store credit. Just earlier today I order through the phone, apparently I didn’t have store credit it was gone. I customize a pizza with Alfredo sauce and they gave me tomato sauce. I also order two Alfredo Pasta and they gave me two Alfredo Pizza. Just wanted to make that clear, I don’t think they have good service due because they mess up the order multiple times and also hung up when I called multiple times.

One star is too many. So I placed an order online for delivery at 1:26 p.m. The website said that the order should be at my house by 2:27 p.m. At 2:29 p.m. I called Pizza Hut to let them know that the order was still not here. They said that the delivery person was in route. I asked was there some sort of discount, to which the person replied yes we can give you a $ 5 credit. I said I don’t want a $ 5 credit can I get some type of credit for this order. She then replies with a yes and says the order will just be $ 20. I said okay and hung up the phone. I then waited an additional 30 minutes and the order still had not arrived, it’s now 2:50p. I called Pizza Hut back and spoke to the young lady she said the delivery driver left at 2:38 p.m. Mind you the delivery driver should have been to my house by 2:27 p.m. My pizza should have already been delivered at 2:38 p.m. So I told the young lady to go ahead and cancel the order unless she wanted to give it to us for free. Her reply was, no we will go ahead and cancel the order. About 10 minutes after that conversation, the order showed up at our door so we just turned him away and told him that we cancelled the order. I will no longer purchase from Pizza Hut Cedar Hill. I will go to the one in Duncanville. I like that one better anyway.

I hate ordering from this Pizza Hut, every time has been a bad experience. They are very slow, I’ve waited two hours for a delivery and had to cancel it before. If you order condiments (that you pay for) they forget them EVERYTIME. The pizza quality is ok but the wings always taste a day old. Management needs to work on managing the facility.

Horrible customer service! I placed an order over the phone & when I went to pick it up they did not have my order so I placed it again and after waiting there for 30 min they still did not have it ready because they ran out of pan crust but didn’t bother to let me know! Ridiculous!

I ordered 30 pizza at 945pm on now years Eve and it was ready at 1030pm. This location did a outstanding job on getting my order fast. The workers there were fast and friendly. I will start using this location to get my pizza from now on. 5 stars in my book.

Place has 1 hour to 3 hour (yes really 3 hour wait times) for delivery
Been like this for 2 years now, only use them if you’re tired of dominos! Worst management that couldn’t organize a party in a brewery!
Just terrible!

I called and placed an order at 11:40 p.m. and was told the pizza would be delivered at 12:40 a.m. At around 1:00 a.m. I called Pizza Hut to check the status but nobody answered. They never delivered or even called to say that they couldn’t. I called them the next day and was told that because the call center took the order, they probably never received it. No apology. Nothing. Save your time and order from Domino’s in Cedar hill instead.