Norman Gale Buick-GMC

Simply the best of the best. We’ve been customers for almost 10 years now, and as fantastic as the sales experience was (and it truly was!)… Service is where Norman Gale shines. They have, bar none, the best body shop around. And if you need any kind of service, I highly recommend calling Steve Cappadonna or Brian Giordano. Both great guys who really ‘get it’!
They did a tremendous job making sure our GMC Acadia was always in tip top shape; and now that we’ve upgraded to a Buick Enclave, I know it’s maintained with the same care and attention. Always looking out, alerting me to any issues and honestly, going to bat with GM on our behalf for even the small things.
Also a very kind word to the gentlemen (whose names escape me at the moment) that operate the courtesy shuttle service. Both of them are a pleasure to ride with and are the most courteous, friendly, customer focused drivers I’ve met. They are an asset and make me feel like I’m getting the royal treatment — I drop my vehicle off for service, they drive me home and pick me up, and I couldn’t be more pleased. Always have some great conversations, and if you’re reading this Mr. Gale, you should know that your employees always speak so highly of you.
Talking to a family member tonight who bought a car elsewhere; makes me grateful for Norman Gale and the great treatment I get there. Always the best!
Always a great experience at Norman Gale.

Salesman Alan Russotto was awesome Babe Ruth of car salesman just great no BS with him

DONT USE THIS DEALER IF YOU VALUE YOUR TIME OR PREFER SOMEONE WITH INTEGRITY. First time posting a review on Unilocal,but worst car buying experience of my life, and if I have time to look into it possibly illegal. I went to the dealership after getting their name from truecar. My transaction involved a trade in and so there was some back and forth to be expected. (Every car dealer I imagine will try and talk down your trade even if we can all be annoyed by it). However, after negotiating back and forth we agreed on an all in price for my trade and the purchase of a new Acadia. We signed a contract and the salesperson (DOMINICK PALLAZO) took my credit card for a deposit. Here is where we started to have issues… At this point he told me he hadn’t actually located a car but would get a car on Monday from another dealer, and then we get to the bait and switch … Monday comes and guess what they didn’t have the car I had contracted for and would only sell me a lesser car for over $ 2000 more. DOMINICK PALLAZO blamed this on the owner NORM GALE. Per Dom — Norm said our original contract was a purchase order and they had the right to change the terms since they hadn’t put a vin on the contract. I have never seen anything like that in any other car purchase in my life, so can only surmise that it only happens at this dealer. I did check Unilocal before coming here and wish I had listened to the other negative reviews. Best of luck.

I had a great experience! I have been shopping for a car and have visited several dealers across many brands. Dominic Palazzo at Norman Gale was the best salesman, by far, to deal with. He listened, he answered my questions, he was transparent in the value of the car and my options, and he offered me an exceptional price without me having to ‘work’ for it.

Started as a happy customer but not any more. I bought a certified pre-​owned Trailblazer from them about 1 ½ years ago. I also purchased what was supposed to be an extended bumper to bumper warranty.
I recently brought the vehicle back because I heard an exhaust leak. Turned out to be a cracked exhaust manifold. They wanted $ 1000 dollars for the repair. When I asked if it was covered I was told they didn’t see anything about the extended warranty and that it would not be covered.
I told them to forget about the repair, I would just fix it myself. I then began to research the repair and parts price online only to find that GM had problems with the exhaust manifold on the 2008 – 2009 Trailblazers and Envoys and had extended the warranty on that part for 10 years or 120,000 miles.
I called GM to confirm what I found. GM gave me a case number and said the dealer should have known. When I called back to tell them I called GM, they suddenly could see the bulletin and didn’t know how they overlooked it. I’m not stupid, I know how, you wanted to get the $ 1000 and bill GM.
From now on I will go elsewhere. Extremely disappointing because I had such a good buying experience there. The sales person, Matt Osborne, and the finance guy were great. No pressure easy deal, but since after the purchase you rely on the service department I will never go back knowing I can’t trust them.

We wasted 2 days and 3 visits to this showroom. Kept telling us to come back although we repeatedly ask for hard numbers on the car we were interested in. Bottom line, unless you are buying a $ 50,000 car they don’t have time for you and lie hoping you don’t come back. So disrespectful, such a waste of time. Go elsewhere where your business is truly appreciated.

My experience with the Norman Gale dealership leasing my new Yukon XL Denali was excellent! How great is it when the owner of the dealership shows an active interest in ensuring that my expectations are being met, my salesperson, Tom, provides me with great support in providing progress updates on the delivery of the vehicle, and Brian, in the busy service department, makes the effort to come out to the showroom floor to congratulate me on acquiring another new Denali. Brian is a tremendous asset to the dealership — just hoping not to see him anytime soon! Harry also did an admirable job completing the financial paperwork, detailing the lease parameters, and carefully explaining my options for extended warranties. After a tutorial with Tom to highlight the new Denali features, I felt that the entire Norman Gale team was involved in providing me with great customer service, support, and a genuine interest in my satisfaction. Thanks to all!

Wow, my experience was nothing short of fantastic. My sales rep Joeh, made both my wife and I feel incredibly comfortable and he’s the reason we came back to buy our car. He was knowledgable, flexible, kind, honest, open, and always available to answer any questions we had. This is the best car buying experience I’ve ever had.

Have had a wonderful experience with this dealership. Joe Moore was our sales rep and was great to work with and the service department treats you like family. highly recommend.

I got a great price on my new Buick! They outpriced all the other dealers I tried and were friendlier, more attentive to my requests. I couldn’t have asked for a better experience.

RIPOFF SERVICE/​REPAIR DEPT.
I went back to this dealership for the first time in 5 years post purchase I finally got a coupon that made their exorbitant pricing palatable. In fact it was a great $ 50 GMC coupon for an oil change.
When I arrived they pointed out a ‘free’ tire rotation and I noticed the poster advertising oil and rotation for $ 39.95. At the conclusion of service, they pointed out that they had a broken tool and could not get my OEM lockable lug nuts off and that I could come back for the rotation when the tool came in. They still charged full price and then some as they charged GMC the entire $ 50 of my coupon.
After about 6 weeks of periodic check-​ins they finally got the tool and I went back today. As the clerk processed my work ticket, he asked what service and when I mentioned rotation on lockable lug nuts he instantly remembered. I signed the work order and did not see any prices (was not expecting any), none were pointed out, and I did not get a copy.
At the end of service, the clerk types a whole bunch of info into his computer, pulls a new printout off the printer and beckons me over to the Payments Window. THERE HE PRESENTS ME WITH AN $ 82 BILL FOR TIRE ROTATION!!! WTF??? I point out that I was returning on the previous bill to complete the job and he points to the bill and says I wasn’t charged! He then talks about the cost of getting the tool for me. I told him he got a GMC tool for GMC OEM lugnuts because he’s in a GMC dealership! Just before I go postal, he says to give him a second, and he comes back with an $ 11 bill for replacing the lockable lug nuts with regular ones. I paid that, it was not a bad bill then, but it would have been nice to hear that up front. While I’m sure the work was fine, these clerk clowns with STUPID attempts to maximize their billing, is probably one of the big reasons GMC is now Gommint Motors!

Exceptional service! Professional and courteous! Couldn’t ask for more. Highly recomended!

Ourexperience buying a car here was probably the best We’ve ever had. No pressure, answered ALL of our questions without hesitation, friendly and it was a pleasure. They did not have the car we wanted, they told us «no problem» you can order it!!! When was the last time a dealership was willing to order you a car? They generally try to find it at another dealer or sell you something else. Not here! They told me they would order the car exactly as we wanted it (which was without a sunroof) if we were willing to wait 4 – 5 weeks. I was amazed, shocked and excited that I could get it MY WAY!!! Our salesman Dominic was this most professional salesperson I’ve ever met. They called us to tell us the car has been built and that it is in route to the dealer and should arrive in a few days. Incredible sales service.

The poor experience here singlehandedly convinced me not only to never go here again, but also to never buy an American car again. My Oldsmobile stalled out right in front of the dealer after an $ 800 repair that was supposed to fix the issue. I was about to get onto the highway too. Horrible. Granted, this happened 5 years ago so who knows they may have changed, but I doubt it.
Switched to Toyota/​Honda and never had an issue again 5 years later.