ACA Appliance and Air Conditioning

My AC went out in my house and I didn’t know the cause of it. I had my AC go out a couple years ago for the same reason but the AC Tech was not user friendly and I was not home initially to greet this Technician. When I did arrive at home after a long work day this guy just wanted my money and gave me a line of crap in order to get more money out of me, money that I definitely didn’t have at the time. So now this time I figured this time I am going to fork up a lot of cash because the last guy told me the sky was falling. Well yesterday at about 8:30 am I called ACA and asked if they could have someone come out to assess the damage. This was a last minute request. Their Technicians had already received their marching orders and on the road. In all honesty I was not expecting to be seen and I was prepared to «sweat» it out for a couple days until they could fit me in. Usually I wouldn’t do something like this and just call the next person, but ACA came highly recommended by my closest friend. The dispatch staff at ACA squeezed me in and scheduled me for service same day. I was so grateful. I asked how much just for the service call itself, I was quoted at $ 55.00 which I thought was very reasonable, and if there was a repair to be made then there was no service fee at all. Upon hearing this it made me really feel very happy. Throughout the day Carrie, and Carol kept calling me to keep me updated on the status of the Technician designated to come to my home. Finally I received the phone call I had been waiting for. «The Technician is on his way, and he should be there at 5:30 pm» Sure enough Gabriel showed up at my door on time. Gabriel was impressive, I learned so much about my system and some preventive maintenance techniques to avoid issues in the future. Gabriel attacked and immediately diagnosed my issue. Clogged drain pipe and the drip pan was filled with water which triggered the sensor in the drip pan and shut my system off. Gabriel walked me through all of it, he unclogged the blockage and sucked all the water out of the drip pan and he will be back at a later date to replace a section of 9″ Air Duct Hose. Gabriel’s knowledge was impressive and he spoke in the simplest terms which really helped me understand what he was talking about. I would not hesitate to call upon ACA Appliance & Air Conditioning again. They proved to me that it is about fixing the issues and establishing relationships and not misleading you into thinking you have a more serious problems and spending more money.

Have been using this company to service my A/​C for 6 years. They arrive on time, diagnose the problem and fix it quickly and professionally. Since appliance repair is a part of their gig, they always offer to look at anything that might be giving us trouble for no extra charge.
We are consistently happy with this company.

Writing a review based on their customer service. I called regarding a refrigerator that was not cooling. When asked about their practices, I was told there was $ 45.00 service charge (but would be credited if work was completed). That’s fine, standard practice. When asked about labor rates though, I was told ‘we go by the book’. When pressed, they couldn’t provide a hourly rate for refrigerator service. Their customer service clearly has no idea what they’re doing (or maybe the business is that backwards to think they can get away with a labor rate that changes based on the job). Then when I asked the schedule the repair it was 4 days in advance, and they had to route the tech. But, they wouldn’t give a range of hours the tech would arrive. Only that I would be given a 30 minute advance notice the day of the service. So apparently you have to wait around all day because they can’t get their logistical house in order. In any case, I cancelled the service call right then. No way am I working with these people after having to deal with their customer service.

I have had dealings with ACA twice in my 9 years at this house and can honestly say I would go to no one else. They are always prompt, kind, and compassionate. beyond the fact that they are extremely knowledgable and thorough in their repairs. I have never had an issue with the work they have completed in the past, and would call them again in a second for any future needs I have.
Thanks guys for your professionalism and just being a treat to deal with!

I had this company come out to fix my fridge which was not blowing cold. They came out same day to repair and I thought all was well.
Two days later, it was not working. Upon return they did not want to give any sort of warranted on the work they’d done. After much discussion I got some sort of compensation. It took about two weeks to get in the part I needed (why so long is beyond me) and then several more days to work into my schedule.
After finally repairing the fridge. I discovered water in my garage. The water line to the fridge was leaking and had caused a lot of water damage. On top of this, the water dispenser no longer works.
At this point I thought it best to keep them out of the repair and took care of it myself. When I called them all they did was say they’d put it in my file and hung up on me.
I have never experienced such horrible customer service, nor have I seen such poor professionalism in repair. Save yourself the headache and expense. DON’T USE THIS COMPANY!
You may also see the phone number 260‑3999.

I’ve used these folks twice and found it to be a positive experience as far as customers service and repair.
I’ve seen some very good comments and some really bad ones. I wonder if sometimes it has to do with a specific repair guy who does not really care and drifts from job to job.
So until I’m burned, I’ll keep using them.

RIP OFF! We had a guy come out and supposedly «fix» our AC. Not so much. 2 days later in the middle of the night it started acting weird so my husband went to look at it. The parts to the AC were not put back inside!!! The company tried telling us that this is «standard» AC repair… and it IS NOT! If this is their standard don’t use them! We also were not given back the $ 35 service call fee that they have advertised. $ 189 dollars later for a job my husband did… NOT happy and NOT recommending them to anyone! But, hey thank you guys for showing up promptly at least… oh, and threatening to take back «your» parts. Nice job.

ACA was employed by the previous owner of my house to fix the display board on a dishwasher. The previous owner had a warranty company handle it. During the inspection, the inspector noted that the dishwasher worked flawlessly, completing a full cycle, but the display board was fried and you basically couldn’t get any of the lights to work. Anyways, ACA came out and fixed the display board. However, to access the display board, the front door needs to be disassembled. After completing the work, the dishwasher now leaks badly out of the front door. It didn’t do that before, and now it does.
I called ACA and attempted 4 times to have someone come to the house. I even took 1 full day off and 3 half-​days off to get this done. Not once did they come or even call. It was comical towards the end when even Sharon was saying she can’t understand why it’s so bad. Last Friday I called her at 3pm concerned that no one was going to come yet again. She said someone should be there in the next two hours and that they’d call before they came. At 445, I called and she sounded dumbfounded. Anyways, we postponed to next Friday and she said I’d be the first call. At 9am that Friday, I call and guess what, no ticket for me. Another lady helps and says she’ll get someone out right away. 1 hour later she calls back and says they’re not coming at all. That it’s just been too difficult to get out there and that I need to call my warranty company and get ANOTHER appliance company to fix it.
So basically, they don’t want to spend their time/​money to fix/​warrant their work. Absolutely horrible company to deal with on all fronts. The organization and customer service and quality of work is all awful, stay away, you’ve been warned!!!

If I could give 0 stars I would, STAY AWAY.
I called because the «over temp reset» was flashing on my refrigerator, they came out, pushed the button and told me that it was because the temperature was set too low in the freezer. I was not home so I didn’t have a chance to really question it.
I called their office and told them that it was still flashing and what about the ice maker not dispensing, the second issue I needed them to look at. They were weird, as if I was asking if they could fix my refrigerator, odd, I was.
They came back out to fix it, they had the wrong part for the ice dispenser and the guy, without doing any diagnostic work said «It is the main board»…that’ll be $ 676 to fix it all. Off he left.
Two days later I get a call that the parts are in, I try to schedule them for 5pm, I am told, «Sorry, the guys try to get off at 3pm if they are not busy»…yeah, I try to get off early too when I have nothing to do, but how about you work a little late for a customer???
So, I go home at 3:15pm, the time I said I would be home, at 4:15pm they call and ask if they can send a tech over.
Tech arrives, 3^rd different tech. He replaces the ice part, that works. Success. He then questions why it was the board and doesn’t run any diagnostics (mind you that pressing the power button and the rest button for 5 seconds puts the refrigerator into test mode, none of the three have even taken this simple step.
Halfway into replacing the board he realizes he has the WRONG part. In the matter of seconds I hop on my computer and find the right part, it is $ 102 online which now has me wondering why they are charging me $ 376 for the part alone.
He says someone will call me the next day and they will try to get the part in that day. No call, I call them and tell them I am done, I am happy to pay for the ice maker part and work but I want my money back on the 50% deposit of the part order. I am told «Dotty» will call me back.
No call back, I called again, still nothing. That is fine, stopped the payment of my check and disputed the credit card bill, in the end I am happy to pay for the work done correctly but they might want to learn a thing or two about customer service.

I’ve had two experiences with ACA at this time. The first was mostly positive — my 2 year old washer was having an issue, and they came out and repaired it. The gentleman who came out, Jeremy, even showed me what to do in the future to avoid the same problem.
During the visit, i mentioned that i was in need of a new HVAC system, and he offered to give me a quote. He was very thorough, told me exactly what i needed, what they would replace, and wrote up a quote which was a bit higher than others i’d gotten, but also seemed to include more minor detail work that the others overlooked. So i booked the service and gave them a deposit. I was very specific about when i wanted the install done, to take advantage of the latest round of rebates in Texas.
I was assured that the system they would install would qualify for the rebate, and that the paperwork would be completed for me. However, when the time came for the install, i was very unhappy. First, two different workers came out, and they were unpleasant and unprofessional. One of them tried to convince me that the install was going to cost more than my quote because they would have to remove my attic trim to get the furnace in. I retrieved my quote, which included that cost, and he told me the guy had given me the wrong price. Then they broke a light bulb down my staircase, making a mess. Later that day, they also dumped a box of nails down the same staircase, both messes which i cleaned up.
They wound up having to disassemble the furnace to install it, but charged me the extra price for the trim anyway. And the entire day, all they did was complain about how difficult the install was. They took several smoke breaks, trailing in cigarette smoke each time (to which i am highly sensitive). They left their lunch trash behind, though they did attempt to sweep up much of the other mess they made.
When they finally finished the install, the main gentleman told me he would be back early the next week to check the system once everything had settled. After not hearing anything for a week, i called to check the status and had to make an appointment.
Then on top of everything, the paperwork which they provided for the rebate was not done correctly, and the rebate was denied, costing us $ 1000.
My recommendation would be to skip ACA and go with a more highly rated company, at least for major issues.

I use them for several things on several properties… A/C…water heater and have bean happy with them.

Stay away!
They installed a dishwasher for me a couple months ago. I thought it might have a leak, so I called and asked about checking for a leak. I spoke with the receptionist 4 times, trying to get someone out to look at it. After 2 weeks of trying to get them to come take a look, the guy came out and said it was fine. Ok. $ 100 service charge! It only cost $ 90 to have them put the F-​ing thing in.
This was not mentioned once during the 4 conversations. I asked to speak with someone other than the receptionist. She said «someone would call me tomorrow…» It’s been 3 weeks. Not the kind of local business I want to support.

Note:
This business is actually located in Cedar Park, but they operate frequently throughout the Austin Metro Area.
We had ACA come out to repair our dishwasher. Before the technician arrived, I did extensive online research and felt that the symptoms dictated replacement of the main control board. When the technician showed up, I showed him my research, and pointed out the burning smell obviously coming from the control board area.
The guy seemed uninterested in my input, yet clearly had no information on hand regarding this particular brand in spite of our giving that info with the initial service call (rare, I guess… a GE), and left without doing anything, promising a return the next day.
It was two days and several phone calls later when we finally got another visit, at which time it was determined that it was necessary to replace the entire pump and motor assembly at a cost of almost $ 300.
The first time we used the «repaired» diswasher, it again hung up, with the same burning smell. The guy came back out and decided, surprise, it must be the control board, announced that the old control board had just caused the newly replaced component to burn out, and wanted another $ 200 or so to take a second stab at it.
In frustration, we pulled the plug, went and bought a new dishwasher.
I had a long heated conversation with Chad, the owner, who spent some 45 minutes telling me how experienced he was, and how wrong I was to assume that calling «experts» such as ACA should have resulted in the correct diagnosis and repair of the problem the first time.
The owner finally agreed to knock a token amount off the original bill, but it was enough to satisfy us that we made a huge mistake in calling ACA.
I do understand that in this business there can be an occasional mis-​diagnosis of the problem. However, to a customer who puts his faith in the «expertise» of the provider, this can be a frustrating experience. As I pointed out to the owner, if it was just a matter of replacing parts until finally the issue was resolved, I could have easily done that myself.
The owner «assured me» in his condescending I’m-right-and-you’re-wrong tone, that his technicians get it right «99%» of the time. If that’s the case, then wouldn’t an honest owner take responsibility for the 1% of cases where the technician made a misdiagnosis? That’s just good business, and refusing to do so is bad business in my book.
Fortunately, I’m smart enough to LEARN from my experience, so I won’t be using them again.
Buyer Beware