Austin Custom Decks

If I could put zero stars, I would.
The builders they contract are amazing! If only I could have dealt with them directly instead of having to deal with the father-​daughter combo who owned the company.
The «owners» were less than helpful. I continuously had to contact them to keep them on track to have my project finished within the timeframe they quoted.
The 10 days they quoted for the job turned into almost 2 months.
It turned into a nightmare quickly.
The fact that I had to contact them so often and keep them on task was horrible customer service.
I paid over 10K for my deck and the service they provided was worse than I receive from spending $ 10 elsewhere.
Oh, and BTW — beware of asking them to stain your deck or arbors.
The man they had contracted to stain my arbor completely ruined the deck work by allowing stain to drip all on the deck and ruining the composite wood we had laid.
Not only did the father-​daughter owner combo fail to offer empathy or a solid resolution… they put all the blame on the stainer and even attempted to say it was something that we may have done.
I highly recommend taking your services elsewhere.