Austin Endodontics

Referred here by my regular dentist (Dr Renwick, she’s great!) to see Dr. Deepika Ganne. She was assisted by Veronica (iirc). They were both extremely kind and gentle, even hunting for extra bedding to prop up my legs and prevent back pain. They thoroughly explained everything before every step of the procedure and had a great bedside manner and their prices are very reasonable. They were both also very attentive to my body language and had good instincts on when to pull away or push through, while giving me realistic expectations. (IE, when she said «just one more moment,» it really was just one more moment.) Dr Ganne has a light touch with the tools and it’s obvious their primary concern is patient care.
I wouldn’t say a root canal is FUN, but they made it as easy as possible, and I greatly appreciate that.

I went to get a root canal there and yes I waited longer than I wanted to BUT the service was excellent, the doctor took the time to explain very throughly all the questions I had, even some them about equipment that had nothing to do with my procedure lol his assistant was very nice and sweet. Very pleased with doctor Michael’s work.

I visited Austin Endodontics to get a root canal done and I was glad they could get me in very quickly. The staff was very courteous and friendly. I was taking painkillers for more a month before saw Dr. Ganne. She performed the root canal very professionally and the whole procedure was fairly pain free. She explained the procedure very clearly and made me feel at ease. I went back after a week to get the tooth cleaned and filled. My dentist, Dr. Haase, who is an extreme perfectionist, looked at Dr. Ganne’s work and was extremely pleased with the root canal. He was going on and on about how clean it looks and how difficult that particular tooth was for a root canal. Dr. Ganne went above and beyond, by calling me several times, to make sure that I got off the painkillers.

Had an appointment at 1 and they didn’t see me until 2. A woman came in angry about pricing and the doctor decided to talk with her during my time and make me wait while they took up my appointment. So just because that woman came in angry doesn’t mean I want to give her my appointment and wait for her. It was very inconsiderate. I would have appreciated the staff and Doctor to have this woman come back or at least wait until the doctor didn’t have patients. Extremely rude and unprofessional.

Came here to get a root canal done on one of my molars. The root canal itself was done well, however, they were not prepared for an emergency (which I had). I ended up having a severe allergic reaction to the injections they gave me. It then took them forever to locate any medicine to counter my reaction. I ended up in the ER getting medicines through an IV and hooked up to a breathing treatment. I was told at the hospital it was anaphylaxis– I could have died because they were not prepared.

2 Stars because they accommodated my child last minute notice for a root canal. Doughty’s beside manner leaves a heck of a lot to be desired however in dealing with children. Recent re-​visit from ex to address an issue with the root canal and making a point to see a different Doc left us feeling no better about the place. We won’t be going there again. Ever.

Is your time important? Mine is. I specifically called to confirm and make sure that my appointment was for 2pm. They said yes. I arrived there to see Eric Galian in order to have an special x-​ray done in order to confirm whether a root was cracked or not. I was told that it would not take long. One hour later, after sitting around his waiting room, I asked someone what happened. I was brought back to a examining room and told that I would now have to wait here for the Doctor. When I asked how long he would be this time, a lady told me that he was only half through the patient he was working on. So… I waited 70 minutes so far, and now they are telling me that I will have to wait some more. Since I work with practitioners all day long, I decided to ask half a dozen of them what they thought of this scenario. One periodontist said that it was an archaic protocol and that no one waits in his practice for more than ten minutes unless there is an emergency, in which case, everyone in the waiting is informed in case they wish to reschedule. Why? Because he believes that their time is just as important as his. The remainder of the doctors said basically the same.
So, if you want to wait around until Dr. Eric Galian decided he is going to see you… be my guest, but I don’t have the time!!!

I have gone out of my way to write this review, that’s how rude the receptionist was. I called to ask for pricing for a root canal for upper right bicuspid tooth. The woman tells me she cannot tell me the price because there are many types of root canals, but for me to come in for a consultation and that costs $ 137.00.
I asked her to give me the pricing for each type of root canal done for right upper bicuspid. And she asked, what is your name and referring doctor. I asked why do you need my information to find out I have a root canal on the upper right tooth behind the canine.
then she hung up on me. I dislike the hiding fees game until you are in their chair and they’ve already got you for $ 137 «hello» fee.
So rude.
The doctor needs to know that her receptionist is costing her money. This is one patient they’ll never see. And if they are rude on the front end, no telling the rudeness and hidden fees during and after.

I had such a wonderful experience HERE at Austin Endodontics, I had to tell. I don’t know anyone who enjoy going in to dentist especially for a root canal. I was really, REALLY afraid because I have had bad experience nine months earlier with another dentist previously. After going to see Dr. Deepika Ganne she gave me a totally different outlook on dentist. She was so calming and made me feel so at ease, her and her assistant both were genuinely concerned about me. My two visit were both pleasant, so professional, and ran smooth; the entire staff was great. I will be driving over 35 miles to this location, for any more future work I will need. Thank you all very much!!! H. Davis

The first visit I had for a root canal went well. Staff was nice, I was seen on time. Second follow up appointment was awful. Started with me walking in and the staff asking me if I wanted Dr. Erik J. Galian to complete the root canal or I wanted my primary dentist to finish it — isn’t that something that should be discussed prior to me arriving for an appointment? Second, I wasn’t called back for 20 minutes. I understand things come up and doctors offices can get behind — all I needed was an apology, I heard nothing. 55 minutes after my scheduled appointment Dr. Erik J. Galian finally comes in to place topical before he administers the injection and he doesn’t let the topical even sit 20 seconds. I felt every bit of the painful shot. Then the shot on the roof of my mouth he didn’t even bother to use topical. As a pregnant woman in my second trimester keeping me comfortable and my heart rate down should be primary but Dr. Erik J. Galian’s need to play catch up was more important than keeping me comfortable. When he was finished there was still no apology about being late. When I told the staff up front that I would not be returning and my concerns they said nothing, absolutely nothing. They sat there, blank faced with their mouths open. I will never return to see Dr. Erik J. Galian and encourage others to find another Endodontist.

I was referred here by my dentist because they are network providers for my insurance so I didn’t find them on my own. I am always leery of dentists because you never know what you are going to get. I am so happy I found Dr Deepika Ganne and her staff at Austin Endodontics. She is the best! I was having a lot of pain and problems with a tooth and had an appointment scheduled but unfortunately it worsened a few days before the scheduled appointment. The office was wonderful and they were able to work me in at their lunch hour. Dr Ganne even offered to do the partial root canal while I was there as a work in to relieve the pain I was in. If you are looking for an endodontist, stop now and go here! I assure you they are the best! Also the entire staff is awesome! Joy has got to be the sweetest woman on the planet! Thanks for everything Austin Endo!

I am very surprised by some of these reviews, I had an excellent experience here. All the staff, even front office staff, were friendly and welcoming. The check in process was routine but no issues. The office was nice and clean. I saw Dr. Doughty and he was wonderful. I could tell he was multitasking between patient but that never made me feel uncomfortable and he made me feel at ease. I was referred by my dentist for a retreat on an old root canal. Dr. Doughty did all that he could and told me the tooth was not worth saving. He told me he would not proceed on a tooth that would need to be pulled out in a year. He explained to me why and said the tooth needs to come out as soon as possible. Dr. Doughty only charged me an exam fee when I could have been charged for all he did. I felt very comfortable with Dr. Doughty and would highly recommend him!!!

Great docs and staff!

No complaints whatsoever. I have had to see them twice now, and they seem to do quality work. Specifically, Dr. Ganne is very careful, thorough, and explains to you what she’s doing.

It’s a root canal — how great can it be right?
Well these guys are pretty gentle, explain what is going on and are very experienced. I found the assistant as well as the doctor both very pleasant in a not so pleasant experience.
Honestly I’ve had much more painful procedures at my regular dentist — these guys were fantastic.

Dr Ganne, Is the best in class Endodontist. She saved a tooth that no one else could fix. Seven years ago, before moving to Austin, I had a root canal that didn’t solve the problem. Then I had oral surgery which still didn’t fix it.
Dr. Ganne not only found a previously untreated nerve, but she also discovered and cured a hidden infection.
She is the consummate professional and a friendly upbeat person. There Is no betters Endodontist,

I had never had a root canal before but had heard so many horror stories about them so I was kind of freaking out about it. But it was absolutely the most pain free and pleasant experience… easier then a cleaning. Dr. Ganne is GREAT! She was so pleasant, friendly and knowledgable. The assistants were so good about keeping me at ease and really were a huge source of comfort for me throughout. They obviously know what they are doing here and educated me on what was going to happen every step of the way. No pain/​discomfort whatsoever. I would ONLY do a root canal with an endodontist (never a general dentist) b/​c they can be so complex and in Austin, I would only do it with Dr. Ganne. Thank you to everyone at Austin Endo for such a pleasant experience with something that would usually be so unpleasant.

I had two root canals over the course of a year. the first one i had at my dentist and the second at austin endo. i have to say austin endo did a great job — and it did cost more than at the dentist’s office but it was well worth it. yeah they are not that friendly here — maybe very cold — but they are efficient and you won’t even notice you had a root canal days later… isn’t that the point of going to a specialist? why do we have to be friends with the dental assitants or doctors — are we that superficial?

Went in for a root canal about a year ago… From the moment I walked in the door I was NOT treated in a friendly manner. The receptionists were indifferent (but most are so I wasn’t too concerned). Then the dentists assistant… lord where do I start on her. It wasn’t really anything she said, it was more her attitude. She wasn’t friendly. She made me feel like I was an inconvenience. She was watching a movie on Lifetime on the patient Tv and barely said a word to me. I told her and the dentist that I was a little nervous and uncomfortable about the procedure. They did nothing to reassure me or comfort me in any way. Basically they ignored me. Again, I was made to feel like I was inconveniencing them just by being there. I asked if they had nitrous oxide, and they were about to set it up when the assistant literally rolled her eyes and said my insurance didn’t cover it and it would be 120 DOLLARS. Huh??? I told them forget it. I wanted to cry at that point. I almost felt like getting up out of the chair right then and walking out. I have to say the root canal itself was pretty painless and quick (not sure if that’s a good thing either but whatever). But again, they never once asked how I was doing during the procedure and the assistant seemed more interested in her Lifetime movie than with helping the doctor.
NEVER AGAIN.

I’ll get to the point.
$ 120 for nitrous?!? Ridiculous. The going rate is $ 30. I was shocked after the procedure and was never told it would be that expensive, especially after paying $ 1100 for a root canal.
Dr. Deepika Ganne was very professional and did good work, but she was very clinical. So, no complaints on the results of the procedure. It’s just a style thing for me. She was too fast and too busy multitasking between patients, so she made me more nervous about a very invasive procedure.
My constructive criticism. I would advise her to call people by their name instead of «Sir,» try to spend more time with each patient instead of bouncing back and forth, and to slow it down by 30%.