AutoZone

I stopped in last Sunday to see if they had a headlamp replacement housing for my pickup. They didn’t have one in stock but ordered one. Someone from the store called me on Tuesday and said the part had arrived at the store. I went to her the part and it was not the correct part. Not a real big problem, things happen, but then the circus started and it took three (3) different people to locate the correct part, cancel and refund the incorrect part, order the new correct part. I think this effort took the three people about a half hour.+/-. Way too much time passing the football around and I asked the same question by all three.
Maybe I’ll try Advance next rime.

Staff was fine and apologetic, but the car starters are total crap! After replacing 2 starters (mid-​grade and then a new one) and other parts that were probably unnecessary now. We wasted countless hours and ended up buying a starter from another parts shop. They did refund our money, but we wasted A LOT of time!

I stopped at this auto zone on my way back to Houston as I was having car trouble. I had just gotten my battery changed about an hour earlier but the battery light was still flashing on and off. I asked the guy to check my battery and alternator. He puts on an apron, gloves, and goggles before he even stepped out the door. This should have been a sign immediately to me that this guy was a joke. He gets to my car and then tells me he can’t check my battery because there is a box and bar over the battery that he is not allowed to remove. I asked him why can’t you just check the battery without removing anything? The guy at O’Reilys in Lampasas checked it just fine without removing the box. He told me that it won’t give an accurate reading with the box covering it. He then proceeds to tell me that he can get me tools and tell me how to remove it. Before I could tell him no way, he was in the store grabbing tools. He comes back with the tools and actually places them over the bolt to loosen it and motions for me to take over. I immediately told him no way was I doing this because I don’t know what I’m doing… the whole reason why I’m at your store. This guy was a douchbag! Wish I would have gotten his name. Needless to say, i searched for the nearest o’reilys, which was luckily just down the street. The O’Reilys guy checked my battery and alternator without removing anything… and get this… without putting on needless gloves, goggles, or an apron. O’Reilys will continue to get my business after this incident.

Last week, I needed to replace a worn battery. Before the guy would sell me a new one, he tested my old one to see if it would hold a charge. In the end, it wouldn’t, but he tried very hard to make sure I really needed it.
The store is very clean, layout is nice, and they so far have had everything I’ve needed.

Although the place can get busy, the folks do hustle and get to you as soon as they can.
Had a ‘check engine’ light on. The guy checked it and told me the diagnostic gratis. Turned out to be a tripped sensor from an air filter change. No biggie.

AutoZone is the only place to buy the [parts I need for my car. I don’t need them often but when I do I go here. Of course, they have a plentiful supply of parts. What makes this place special is the staff. They are helpful and knowledgeable.
Being a woman, I have had terrible luck when dealing with anything car related. I hate being talked down to by men selling auto stuff. Never had it happen here! They help me find the part, ask who will be doing the work. If I tell them I am doing it, they suggest the best way to do it or point out a tool that will make it easier.
Prices are reasonable.

kind service and beyond helpful.
highly recommended!

always helpful!

This is a tough one. This AutoZone gives good service, and I’m pleased with the parts I get there. However I am becoming more and more concerned about the information they are asking for.
I have been going to AutoZone for over 10 years and have loved them. I take my old oil there, and have even bought an engine there.
In my last two encounters I have been asked for a Driver’s License number for a warranty. THAT’S RIDICULOUS!
Last night I took oil in for recycling and was asked for a phone number, address, and who knows what else. I left without giving my info. I haven’t had to give info to recycle in the past and I’m not about to now.
And what’s with ALWAYS wanting to give my the stupid AutoZone Rewards Card!?! I HATE those type of things, and most people do as well.
I will continue to buy parts there as they are close, but will be very careful about what information I give and may end up going elsewhere.