Cedar Park Regional Medical Center

Bed side manner: 1 (complacent) Not a single staff member asked me for assistance walking, sitting up or leaning back, didn’t even set the back of my bed back flat. Room was cold to me but the CT tech said the thermoset is on 74, it’ll warm up and no it didn’t.
Empathy and sensitivity from staff: 1 (nurse talked me through placing IV and brought me a warm blanket)
Relief of symptoms: 0 (went there in pain, left in tears)
Asked to speak with a manager to file a complaint and got the clinical coordinator, department manager, or whatever he calls himself and he advised me to «make a formal complaint on Unilocal,with all the other reviews.» After still pushing for more, he gave me a sheet of printer paper with the ER director’s email on it.
Am I likely to recommend this establishment: Why would I tell anyone I love and sick to go to a place where apathy reigns?

Avoid this hospital at all cost! My son was hit in the eye and we went here. They took one look at him and transferred us to Dell. We were there for maybe 20 minutes. They billed us $ 2500 for doing nothing! Dell charged us $ 500 for over 7 hours of a visit. The ambulance driver who transported us to Dell said he wouldn’t go to this hospital. Oh and the billing department is an absolute joke– they don’t know anything because they are in Tennessee!

I am extremely frustrated with this hospital’s billing practices. Buyer beware! I went in for a right knee xray on November 10^th. I was asked to pay what they thought was my part on the spot which I did. My insurance has since overpaid them several weeks ago and I am due a refund. I have now made 4 phone calls and was just told it is going to be another several more weeks before I get my money back. I understand how hospital billing works and that they try to get their part up front, but when the tide is turned and they own you money it is a very different scenario! Make me wonder how many patients who don’t review their EOBs closely never get their money owed to them!

This was a great hospital to stay at. Everyone was so kind and caring. They were attentive to your needs and the night nurses were the best!!! They really care about you.

We had to go to the emergency center for our daughter here a few times. I recommend going in the evening if you can because the staff is amazing. All the way to the nurse who checked us in to the doctors, nurses, and ultrasound technician who took care of her. They were on top of their game and were there for her every step of the way especially when she was in extreme pain. There is nothing better than doctors and nurses who listen closely to their patient and do whatever they can for them.

This place sucks ! Litteraly went there last night and had it on fb I wish I could screen shot all the post people were saying about how much they hated this place and how they misdiagnosed people. Took my 3 year old there last night not only did they talk to me like a dumb ass but didn’t even weigh her to get the right dose of meds and then when her weight was different from the script tthey were too lazy to redo it ! Won’t ever go back I’ll drive the distance to get treated better and better care.

We are very fortunate to have a hospital in our community! From saving lives to bringing new ones into the world, they are here for us. Great care and you don’t have to go to Austin to get it!

Had my first baby here on 9÷3÷15. The Doctors are great as well as most of the nursing staff. We were greeted like family from the moment we arrived! Thank you so much to Dr Sandhu and Jill «our labor nurse.» You all made it a wonderful experience!

Went to emergency room for a cut. Only 2 other people there and sat for 3 hours. Go to minor emergency cheaper and staffed better. Won’t go back unless it’s last place on earth

Our 16 year old son was hit playing football and was suffering headaches and nausea. My wife transported him to Cedar Park Regional Medical Center ER. The staff was very polite and professional. Within moments of arriving, they evaluated him and put him in a room.
We were very pleased with the treatment and the staff.

Protocol is not followed, accidents are not reported, customer service goes down hill every day you are in the hospital… They don’t seem to be used to being busy; the good doctors & nurses are far & few between… Sad that the good ones have to work along side incompetent coworkers :(Café is Horrible… Food from room service is not edible by older patients (we were told a revamp is coming on the menu… needs to happen ASAP) …iced tea is watered down with no taste; take a wet tissue and wipe the room floor… What do you get? Black dirt… Attitude from nurse’s desk when they answer for help– glad I transferred my records to St David’s and will be having my child there because Cedar Park needs to make some big changes and retrain their staff on customer service.

My 94-​year-​old mom was hanging onto this life by a thread when we arrived at the ER on Monday. I thought she’d had a stroke, but the ER team quickly did a CT scan and ran blood tests and determined she had pneumonia, which can be deadly if not treated quickly and correctly in the elderly. Every doctor, every nurse and every tech has been attentive, available, helpful, positive and communicative. I came in with Mom doubtful about CPRMC’s capabilities but will be leaving as a believer. I didn’t think my precious mom would live past Monday night, but she’s sitting up, eating applesauce and smiling. Thanks to everyone who helped us.

I absolutely love this hospital, even though it is not very close to me. The surgery director is super nice & helped my family out a lot when we had some issues with a doctor/​surgery. The hospital is always clean & staff is SO friendly! I was blessed to have 2 kids here & recommend their labor & delivery to anyone!

Run away from this center. A week ago Wednesday my wife was in heavyweight pain from a nerve bundle inflammation. The triage went fast but then they stuck her in a corner and forgot about us. After waiting two hours we walked out. They didn’t seem at all busy or even caring.

Some of the worst medical «care» I’ve received. The er was quick to get us in but then we waited around for a long time. There was an entire hour that not one person came in to check in. I rang the nurses twice and still didn’t receive any care. This place is a joke. Horrible horrible patient care. If it’s possible, it’s definitely worth the drive to go somewhere else. Nurses were rude and brushed us off. I have two stars because there was one nurse that was nice.

I am very pleased with the level of care and diagnostic expertise while in the hospital this past week. The nurses and Drs were professional yet very friendly. I was having a heart attack. They were able to diagnose me with a fairly rare cause. I am grateful for there ability to find the cause and put me on the right path to healing. There are many sunny faces waiting to help you in your time of distress and pain at this hospital.

I was hospitalized for three days at Cedar Park Regional and their quality of care is the worse I have ever experienced at a hospital. I was hospitalized for acute pancreatitis and instead of looking into what could have caused it the doctors and staff fixated on it being that I am a «chronic alcoholic.» I was honest with the hospital about the amount I drink and it is no more then what a normal 26 year old drinks. When I followed up with my primary care physician and also the head pathologist at my job they both agreed that was not the cause and I would have to drink about a gallon of vodka a day to get pancreatitis at my age. I felt the staff was judgmental and rude about my life style. I felt I was constantly being accused of things by all of the staff I dealt with.
Another issue that I had was that they couldn’t even follow their own treatment for my condition. It was as simple as getting me and keeping me hydrated along with pain management. The first day and a half I was there I was told I had to be NPO which also included no water. I came in severally dehydrated and stayed that way until Sunday. I expressed to the staff multiple times that I felt extremely dehydrated and all they did was offer me ice chips. Saturday I had a Dr. Roy stopped in to talk to me which lasted about 5 min. I couldn’t believe this doctors bed side manner. He was extremely rude and showed no knowledge or desire to know about my condition. He walked in telling me that I have pancreatitis due to chronic alcohol use. After informing me of that he asked if I had any questions which I did. Another doctor had mentioned running some lab work so I asked if that was done and he responded that he hadn’t even looked at my labs then I asked when I could drink and eat and his first response was «you need to stop drinking!» I found that rude considering I was asking when I could drink fluids because I felt dehydrated not alcohol. That was all I got from him. That day I was supposed to get my pain meds every 2 hours or as needed. While my family was there it was time and I was in a lot of pain so I called for my medication only to have the nurse tell me it wasn’t time when in fact it was a few min past the time. My mother saw how much pain I was in so she had to walk down to the nurses’ station to demand I be given pain meds since it was time. It took her about another 10 min until she finally came in the room and asked me if I was ready for pain medications. I’m pretty sure that was made clear. Saturday I was so dehydrated and in so much pain that I was barely able to go to the bath room or get up to walk around. Finally Sunday another doctor came and basically saved me. This new doctor immediately pulled up my blood work on the computer IN THE ROOM and next to my bed and saw that I was still extremely dehydrated. He had asked if I was drinking water by mouth yet but I was not because they still had me NPO. This doctor ordered me to start drinking water and increased my IV fluids by about double of what I was getting. I felt like my body had gone into shock before he came along and get more fluids in me. I was suddenly so much better. I believe that if the hospital had followed their own treatment plan I would have gotten better quicker and wouldn’t have been there as long.
The last thing to happen was that there was a constant back and forth on whether or not to do a specific blood test. I asked about it several times and just got that it was ordered or it was canceled. The last nurse to see me and discharge me told me to call a number to ask them about the test and couldn’t tell me if it had been ran. I called the number the next day and they had no idea what I was talking about. I assumed they just didn’t do it and if they had they would let me know when the results got in. I had a specialist visit Friday so I went to pick up my records for my stay only to find that they did do said blood work and there was a diagnosis. With most of my doctors I do not expect a phone call unless something comes up but these test results were positive for a potential disease I may have and they never bothered to inform me of it. I’ve spent weeks worried and unsure of what is going on when I could have known weeks ago.
The only reason I went to this hospital was because I couldn’t have made it anywhere else and I was unaware of their poor care. I would advise anyone who needs a hospital to go elsewhere. I really should have had my parents transport me to another hospital. Basically I was mistreated and misdiagnosed.

This review is only for labor and delivery. I will say the good first and then the not so good.
The nurses give you plenty of attention, check on you almost every hour to every 2 hours. At night it’s a little less thank goodness. One nurse even offered to watch baby for 2 hours which I hesitated, but because I was so tired I finally accepted. My husband got a voucher for 1 meal a day and could stay at night. I had really good nurses, they treated me like gold and lots of respect. I was going to hire a doula but never did, but didn’t need one here.
Also they had a security bracelet on my baby, if baby goes out the doors of the ward an alarm would go off.
They are on top of things and helped make some of my complications more manageable. I wish to thank one nurse Lisa for her especially kind care and great attitude.
I would change the food, it’s bland and many times they didn’t get my whole order right. They would forget something like syrup for my pancakes or ranch for my salad.
I did not like that they did a car seat check and wish I would have refused it. They took my baby out of the room for 2 hours and I have no idea how long he cried for and what they put him through. I also learned after that they gave him sugar water to calm him down and without my permission. –I am nursing so any thing like that can have baby refusing to nurse.
They also gave him a pacifier shortly after birth without asking.
Be aware that each time a pediatrician, hearing test person, lab work, or anesthesiologist, any extra person comes to do something to you or your baby you will get a separate bill for it. Only exception is the lactation consultant. I even got a separate bill from the hospital for the baby’s portion of care and staying at the hospital which I thought would be included all together with my stay.

Son sent here to get a chest x-​ray. Slow. Has to be a better, faster way to get an xray. Sseemed a little pricey too, but with medical you can’t really comparison shop. lot of admin and waiting for a simple thing. And the place isn’t busy at all. still waiting

I had to go to the ER last Friday, and CPRMC is my closest ER. I’ve been here twice before for emergent situations and have received varying service on every single occasion.
The first two times I went in, it was due to gall bladder issues — the staff were pretty nice and caring, and I got pain meds right away, which was nice because I was writhing in pain. They were decent experiences.
This time when I came in, they had changed things a little bit. I had to sit there and answer question after question with a triage nurse who didn’t quite understand that I was in massive pain due to an allergic reaction that made my shoulder swell and stiffen. I couldn’t sit, lean, stand, or lay down due to excruciating pain. I couldn’t do anything that would make my arm move, and if I did, it would spasm. She was very lah-​de-​dah about my admittance and I really didn’t appreciate it. She seemed nice and all… but lady, you work in an ER… step it up a little. This may be your everyday, but it isn’t mine.
Once I got back into a room, they made me pee in a cup — but that cup sat there throughout my entire experience until my release and never moved. It was really painful for me to accomplish that, and it sort of perturbed me that they never took it. They also had trouble getting a vein on me — I wasn’t dehydrated and you can see my veins through my skin pretty easily. While both nurses who were trying to get blood were incredibly nice… I’ve never had someone not be able to get a vein on me, and I was left with some pretty decent bruises.
They also tried to take me back for an x-​ray where I would have to move my arm, without giving me pain medication. It took about *an hour* to receive pain medication after I was admitted. This was really unacceptable to me — and my husband had to *ask* when this was going to happen. In addition, no one seemed to be communicating with each other, and every person who entered the room asked me if I had a sports injury… a little concerning considering it was actually an allergic reaction.
So, all in all… everyone was super nice… they really were. There were quite a few things that just didn’t go that well. I really should have received pain medication sooner, and the triage nurse who was taking her sweet as* time getting me admitted was not cool. Three stars… I hope they improve some things. I did speak to a lady who called me for a follow-​up and she said she would forward the issues to someone, which I appreciated.