Enterprise Rent-A-Car

We had a reservation for a car rental through an insurance claim. When I called this branch to arrange a pick-​up for the following day (which they offered to do!), the representative suggested I call them in the morning to remind them. This should have been a red flag. I tried calling twice and never got through. Each time, I was on hold for 12 — 13 minutes before the call was disconnected. Of course they never showed up, leaving my son stranded, which resulted in yet another 12 – 13 minutes on hold and me having to go pick him up myself. Shamefully poor customer service. If you can’t manage to pick up a customer as arranged, at least pick up the damn phone.

Every Time I need to rent a car the team was supportive and helpful. The pickup service works and the cars are always clean and well handled. I had times when rented through the app and by the time I got there the car wasn’t available and they were amazing giving me whenever was possible! Great job!

I never used this company before. Didn’t have a very good experience. Wouldn’t suggest using them. Go to the location in 620 they are friendly and listen to the needs of their customers.

I use this location often for business travel. The last time I was in, Daniel assisted me. He had the car and paperwork ready when I came to pick up my reservation. He was very friendly and attentive to ensure the car he had would meet my needs. When I returned the car I was also helped by Daniel who did not let me down in his pattern of excellent customer service. He was very prompt and efficient helping me at the counter, was friendly, and checked to ensure my experience with enterprise exceeded my expectations. You do not see customer service like Daniel’s very often anymore. He shook my hand, looked me in the eye, and really appeared to take pride in his job and his customers. Keep up the good work Daniel and enterprise. I will definitely keep doing business at this location.

The staff here is awesome! They really helped me through the rental process. I recommend this location.

I have been renting from Enterprise for the last 14 years from various cities across the country. It has been a thoroughly professional experience. Their prices are good. The pick up and drop off service and overall customer service is awesome.

Let me preface this with this… I usually go to National Car Rental at the airport, and I am an Executive Elite Member as well in the Emerald Club. The same company owns National, Enterprise and Alamo. But that’s where the similarities end. The airport is just so darn far away, so I tried it here for convenience.
I showed up a few hours early because it turned out it was better for my schedule as I was needing to leave town for business. Well, they couldn’t accommodate me and the guy smugly said they they own National when I told them how much more convenient it is for the customer. He said he would call me when something comes up regardless. Well, he never called me. In fact when I came back actually 45 minutes than more scheduled appointment my rental car was not there. But 2 minutes later, someone returned the car and they didn’t even clean or wipe the car down.
When I returned, they seemed bent out of shape and very smug with me again. I do not recommend this place and hope I get a call from the franchisee.

Enterprise is awesome… I love them these guys always there for us when ever we need them the prices or awesome and they always provide good customer service. I will definitely recommend them with there unlimited millage.

While they were replacing the cylinders in my car, I need a mode of transportation to get to work. I gave Enterprise a call when I was in the shop with my car. Yes, they have cars available. Yes, they would pick me up but not until the afternoon. So Bobby at the shop drove me over to get the car.
There were no other clients in the store so I got undivided attention. They gave me a great deal on an extended weekend rate. This is important because I ended up calling them two more times to change the length I would rent the car. Each time I called to change the dates, they worked to get me the best rates on short notice.
It was time to go inspect the car before I drove it off the lot. OMG! It was a brand new Chevy Impala. This is one way to test drive a new car. It was like flying a plane with all of the buttons and gadgets and lights. Wait, this isn’t a review of the car.
Their office is a «Get in and Out» place. It was plain Jane but who cares when you are only in there for 15 minutes. Everyone was very friendly.
I have rented from them before and will likely use them again when I need a car. Tip of the day, DON“T drive on tolls roads. The toll company will contact Enterprise to get your address then mail you a bill for the tolls directly. When you do get the bill it is past due already.

Fantastic service, very friendly as well as professional. They really work hard to get you on your way as efficiently as possible. Cars are always clean and run well. Highly recommend this location and they will always be the top of my list.

I rarely rent cars. Like extremely rarely… the last time was 15 years ago I think. (How is it possible that I’m actually old enough to say that?!) Anyway… last night my car was viciously assaulted by a wayward deer (my he/​she rest in peace.) My insurance company sets up service with a local body shop and with Enterprise & says I’ll be contacted within 2 days. This morning both called first thing to check in & get going on getting me taken care of.
**Look for my review of Hutch’s Body Shop**
Once the damage was evaluated my car was determined to not be drivable & Enterprise was called to come get me. I hardly had to wait at all for Alex to show up to take me to get a car. He even carried the bag of stuff I’d hauled out of my car before leaving it. (What? Doesn’t every Texas girl travel with 2 pairs of boots at all times?!) At Enterprise I was handed over to Justin who quickly & courteously got the information he needed & got me on my way. He also carried the big bag of stuff for me.
So, I hear you asking, why 4 stars? Why not 5? Two reasons. First, the $ 50 «deposit» that had to be charged to my card is annoying since this whole ordeal is covered by my insurance. Second, I was really hoping they might have something fun for me to drive. A Mustang or a Camero… maybe a Challenger. Sadly, no. SUV or boring sedan. That’s the breaks. I was just hoping for a silver lining in the form of a sporty something to drive while my VW is getting fixed.

Horrible! I used to rent from here monthly and after this last experience I will not go back. When I picked up the car I specifically asked if it was a smoking car due to all the windows being down when I picked it up. I was told by the manager it wasn’t. After rolling the windows up and driving it home it was very apparent it was a car used by people that smoke.
Very poor customer service to lie just to get a car out the door.

Compared to other rental agencies I’ve used when my car is in the shop for repairs, this one was a pleasant change. I read the other reviews here and I wonder if the staff changes frequently because the two people who cared for me were awesome. My first surprise was when the young lady picked me up at the repair shop, she was wearing a dress. I found out that it is required attire that they dress professionally and that impressed me. When I got there, they already had my info from the insurance company covering the rental and of course offered me supplemental insurance. The difference between my personal insurance coverage and what they offered was clearly and simply explained to me which I also appreciated although I declined it. The car was clean and return went fine. The only disappointment I experienced is that a few hours after I returned the car I realized I hadn’t deleted my cell phone from the car’s Bluetooth setup. I called back to see if they would do that for me but the car had already been rented out again. They apologized but I wondered if they had had time to have the car cleaned up for the next person in that short time. I didn’t leave it dirty but I had driven it for a week so it at least needed to be washed. Overall, I’d recommend them.

HORRIBLE, HORRIBLE, HORRIBLE. Josh, the so called manager, in reality is a jerk and liar. He agreed to hold a car for me for thirty minutes, I got there in less than twenty five and as I’m getting in they are renting it out to someone else. Conveniently, he was out of the office and had not communicated this to the other staff (who are very unprofessional, the guy with the glasses, Nico, I think needs to get a hearing aid or he just pretends he can’t hear you.). Another guy comes over and proceeds to «take over» calls another location to get the car I need. He does not communicate this to me, just leaves me hanging. I ask how long will ths take, he says 15 min.
Almost an hour later the car finally arrives, it is FILTHY, there are stains and food everywhere. And it smells horrible.
Worst car rental experience ever.
Avoid at all costs.

5 plus stars for this place… and I’m not even a fan of car rental places!
To understand the beginning of my day see my review on Budget Car Rental — this posting is the closure (2^nd half) of my review.
Well, I was rejected at Budget and went to sit outside without a clue as to what I was going to do. I was talking to my friend on the phone who was looking up information online for me regarding car rental places that would take a debit card. She was having a hard time navigating all the sites and said… just call Enterprise, they’re good.
So, I called… I explained my dilemma. Without hesitation he said he’d be over to get me and would be able to help me.
There are a lot of little details to my story… reasons they could have not rented to me… for example, the debit card fiasco could have caused a problem because I am self-​employed and I didn’t have pay stubs as verification (though I had just gotten paid and had a check with me… so he accepted that). In any case every time something came up that could have been a problem — David worked with me and didn’t act like I was some nasty criminal trying to get one over on them.
In the end… with an extra day and basic insurance it was only $ 20 more than the Budget rental would have been! I got a clean, cute little car that was a lot of fun to drive. I even called the next day to add 2 more days… then called back to say I didn’t need those days after all — each time I was handled with courtesey and friendliness and a positive attitude.
My money was charged and refunded as promised for each transaction.
Budget is STILL holding my money that they never did anything for! (I forgot to put that on their review… it just doesn’t get worse than customer service at Budget! A total run around with no one accountable… but I digress)
I also want to add that I was totally impressed with how David handled about 5 things at once. He was the most amazing multi-​tasker I’ve ever witnessed! I even asked him how long he’d been doing this, because I was floored! He told me about 4 years.
I can’t remember the man who checked me out’s name… he was also fantastic and the woman working there on Saturday seemed like she was spot on too. Very cheery and helpful even though Saturday check out at 11:45 (just before closing) was at an intense level with lots of people in the waiting area.
I couldn’t give this place a better rating… absolutely superb!

These guys were great! I rented a car for one day and paid what I expected. I had a problem with my payment (my fault) and they worked quickly to resolve it for me. I will definitely use again and recommend.

This rental establishment was great. Steven was especially helpfull, curtious, friendly, and very good at what he does. I had to rent a car becuase I had to get my truck repaired and was very glad that I had went to this location.

Watch out! I rented a car from Enterprise 4−14−11 and Berry checked me out. He asked me if i would like to decline the liability protection, I said YES. Then he showed me where to sign, I did. I thought I was getting the car for the weekend special $ 19.99 a day for 4 days. I didn’t know that where I signed was accepting insurance that cost me 19.99 a day (16.99 and 3) I dropped off my rental early because of my work hours just to find out they don’t have a key night drop. Then when I saw my credit card statement it was $ 100 more than expected. I called to find out that I had signed (where I was told) that charged me for the insurance I thought I had declined. I am sure they make commission on their sales, so watch out; I would not like this to happen to anyone else. As for customer service. real slick. Chris the manager has been doing this for 5 years. I don’t know how someone could JACK over customers for so long and still sleep. I guess it’s all about what you can get away with.

I’ve rented from this location several times. Nearly every time, there has been some ridiculous issue. Today, I call to see if they have a car and they guy says, «Well, let me inform you of the rates right now.» I’m like, «Okay.» He says, «It’s Spring Break and South By Southwest, so the daily rate on a standard /​mid-​size car is $ 100+ per day. I ask, «Why is that?» And he says, «Well, other rental car companies are sold out right now.» Which doesn’t answer my question, does it? So, I say, «Yeah, but why do you raise your rates because of that?» Basically, he says, «Because we can.» Hmmm. Sounds like price gouging to me. Thank you, anyway. I’ll make other plans.
The time before that, I told them I would be there around 9:00 a.m. to pick it up. It was 9:30, when I called to tell them I was running late, but on the road, on my way. Well, they say, we don’t have your car anymore. We gave it to someone else. No courtesy call. No real apology. That’s the breaks. Lovely management. Real customer-​friendly and ethical. Not.
We’ll be using another agency for our future needs.

OK I did not rent the car, actually I just returned it. So I can not say if they are pushy about the insurance or not (though most Enterprises are because they are rated on how much they can sell.)
The staff was courteous and fast, they took about 5 minutes to go through the car and make sure everything was in order and get me checked out. There was some delay as their printer had gone into hibernation (apparently it had been a little bit since anyone else had been there. anyway the inside was nice and clean, it was rather spacious though I’m sure they don’t they could park a number of cars inside the lobby.