First Choice Carpet Care

Poor customer service. The apartment complex I live in scheduled a cleaning through this company. The original time scheduled was between 9:00 AM and 12:00 PM. They called around 11:00 AM to inform us the van is in the shop and would be here between 12:00 and 3:00 PM.
The only reason I was waiting for them to arrive was to pay for additional services ($ 40 for carpet scrubbing). I am on vacation this week and had plans with my son.
Around 3:20 I called and spoke to a different person. I explained the situation and was told that the person handling this was not at their desk. At 3:45 or 4:00 I spoke with this person again and was told they will get a time and call me back. The next call I received was at 4:30. At this time I was informed that they had just gotten the van back. I explained the situation again, and said that it is not fair for this to happen and then to pay for addition service. At this point the person hung up on me; I called right back, the person did not acknowledge anything. I then asked for the service to be comped. The person I spoke with said they will reach out to their boss and get back to me. I want to be clear that I did not tell our swear and was respectful to the person I was speaking to.
At 4:58 the person called me back, it rang once and the call disconnected. I called back, the person informed me that the additional service would not be comped. I had already spoken to the complex management and they offered to get another company to come out. I informed the person of this, and canceled the service.

I had the pleasure of Taylor coming to clean my carpet at my apartment, he was here at 9:00 on the dot! (Which was perfect)
He was very nice and did an amazing job on my carpet. Very professional as well! Definitely exceeded my expectations! Will be using him again! Make sure when you schedule to ask for Taylor!
Christina H.