Jiffy Lube

Anything but Jiffy. Slow and did not do the service that I asked for. Very slow, understaffed, and did not listen to what I asked for. Left my truck there about 2.5 hrs. Did inspection and left me with a mess to clean off my windshield. No customer service skills either.

Jiffy Lube has been doing my oil changes as long as I’ve had my car. I can always trust they do a good job and the mechanics are always so courteous. They never try to over sell me, but when they do recommend something I trust it is the right thing. My car now has over 100 thousand miles and has never had a major issue. I know it is in no small part thanks to Jiffy Lube.

Good luck getting a state inspection because they don’t currently have a certified inspector on staff. Never mind the fact they have a giant sign up that they do offer them. You can’t offer something you don’t have staff certified to do.
Drove myself to Firestone and they squeezed me in.

I’m usually really hesitant to take my car to get any kind of service. Mechanics see a woman and try and sell them things they don’t need.
This place is different. Lee and Mike were amazing! They gave me great advice on which oil I should use for my car for my budget. I’m leaving one happy, satisfied and thankful woman. thank you guys!
I’ll definitely be back in 5,000 miles: P

Started using this location a few years ago after bouncing around other Jiffy Lubes and their competitors after I quit changing my own oil. I got very tired of watching how the normal employees treated my car. Going over everything under the hood after I got home it was common to find things not right — loose filler caps, air cleaner left unfastened, broken plastic clips, etc. The constant «you’re going to regret not changing your ‘whatever’ when your car dies 100 miles from nowhere’ sales pitches.
I tried this location on Parmer Lane and surprise! They did a good job, no sales pressure, good attitudes, didn’t leave things undone or broken. This lasted until late last year (2014).
I didn’t recognize anyone in the shop. They forgot to put a mileage sticker on the windshield and the Signature Service was missing a few items — like carpet vacuum and window cleaning. It wasn’t very dirty to begin with and I didn’t really notice until a couple of days later when I found debris on the back floorboards and window smears that were evidence of being in a big hurry. No telling if they actually checked everything under the hood since this car generally didn’t ooze fluids.
Went back in January and once again didn’t really recognize anyone. Again no windshield sticker even though I mentioned it to the guy checking me in. Didn’t notice until I adjusted my visor a few days later. Then I noticed a big spot under the car. Turned out to be fluid leaking out of my power steering fluid reservoir. It was filled with something other than the Dextron ATF molded right into the filler cap. Looked like a clear light brown oil and it had a distinct trail from underneath the reservoir down a sloping inner fender wall and onto my driveway.
I had seen this before several years aback when a car dealer had prepped a used car I bought and their ‘mechanic’ had put power steering fluid in it when it too called for Dextron ATF. Both are hydralic fluids but have different properties. The power steering fluid slowly seeps past the bearing seals and gaskets. It can take a few weeks depending on how much you drive. Your power steering system becomes a dribble glass.
I called up the Jiffy Lube and talked to the youthful store manager. My confidence fell when the first words out of his mouth after I described what happened were,» I wasn’t the manager then but let me see what I can do”.
Starting off with ‘it’s not my fault’ is probably not the best technique. He then looked up my car history and mentioned something about Jiffy Lube using an alternate fluid in the power steering but didn’t seem to know much about it. He pointed me to their local management office to work out some warranty deal. In the end they pretty much told me I was lying about them being the only business to touch my car and they said no warranty coverage. All I wanted was for them to drain the stuff they put in the power steering and replace it with Dextron ATF. Buh bye JF…
Meanwhile I had been sucking out the fluid they had put in and replacing it with the Dextron ATF called for by the manufacturer. After about three transfusions the leaks «magically» stopped.
If I had to give anyone advice about oil changes it would be to not go to a place that most employees would get carded at a nightclub — especially when the manager is included in that group.

just called to ask about a coupon i have that says bogo headlight or mini light… before i could even finish my question miss jill/​jane whoever answered the line cut me off, i asked her to let me look at the coupon to be sure and mentioned she needed to brush up on her cust service skills. wasnt able to tell her the other light was out, since the tail light isnt considered one that qualifies… useless coupon. i can chaneg em myself for free!

Great spot to get your oil changed. Guys offer good service and are friendly and polite.

I went to Jiffy Lube in Cedar Park (W Parmer Lane) this afternoon in hopes of getting replacement air filters and wiper blades. I was informed that the air filters were not in stock at this time (understandable). The worker who was assisting me asked if I still wanted the replacement wiper blades and I said yes… He did not give me a quote on the service, so when my vehicle was ready, I was shocked at the price of the blades… $ 54!!! I was JUST at my dealership last week and they were going to replace the blades for $ 28, but I decided to wait. Had I known that it would cost me as much as it would to get an oil change for wiper blades, I would have said NO. Like I said, I was never given a quote. I paid for the service even though I was livid. I will never go back to Jiffy Lube. I should also mention that when I got back in my car, the steering wheel, stick shift, door handle, and carpet were covered in filth.

I’m fairly new to town but have been a customer of Jiffy Lube for years. During our move, I had spotted the JL off of Parmer and 1431 many times and knew I would give them an opportunity when the time was needed. I own a 2007 FJ Cruiser and it is approaching 150,000. I love it and it apparently loves me as I have taken great care of it and it still runs new. The team at Parmer was very impressive to me. They keep a very clean shop, waiting room and restroom facilities. I requested a lot of services (radiator flush, front and rear differentials, and standard oil service). They worked as a team and took what would of been a 2 – 3 hour job at most places and did it in 1.5 hours and did it without hurrying or missing anything. The entire team explained to me what they did before I left and I felt welcomed. Great service, great staff. I had a $ 5 coupon and Jason have me $ 10 off due to a better coupon coming out soon and the amount of work I had performed. Check out the Jiffy Lube off Parmer and 1431, you won’t be disappointed. Thanks Guys! FJ ran with a little more «pop» after your work and the detail job I got after leaving. ;)

Great location and staff! Fuel filter and oil change in just a few minutes! Thanks Jason I’ll be back !

This is my second time coming to the W. Parmer Lane location to get an oil change. Everyone that I have came in contact with at this location has excellent customer service, and they are so professional. The wait time isn’t bad either. There is another Jiffy Lube closer to me on South Bell, but the manager there was so rude to me, that I didn’t even get an oil change there. Customers should be treated with the utmost respect.

I started going to this location when I first moved to Austin, almost 5 years ago. Even though I’ve moved a little farther away, I keep coming back to THIS store because of the staff. Jason has been there probably most of the time I’ve been going in and is very friendly, knowledgable, and helpful. It’s nice to go to an oil change place and have the staff smile and greet you and make you feel welcome! I highly recommend this location!

Fantastic isn’t enough to say about this store and the manager Jason. Excellent prices, short wait and top notch customer service. It is the only place that gets my business on all three of our cars.

Tis truly a five star experience for this man! The manager, Jason, is very knowledgeable and friendly. He suggests items that may need replacement according to the mileage and year of my car, but doesn’t push it. There is a LOT of things the crew needs to do in a very short period of time, and they get it done right every time.
One thing I truly enjoy is the top off policy… in between oil changes, you just drive in and they’ll top off oil and most vital fluids happily, for free!
Needless to say, we own three cars, and we’ll bring all of them here. Thanks guys!!!

Went early in the morning to do a oil change after driving halfway across the country. They did it very fast and efficiently. Only problem I’ve had was the «complimentary» window wipe that came with the service, it sucked … looked like someone used a wiper that’s been dipped in oil. Too bad I didn’t notice til halfway home, by then I didn’t even bother.

I have not had good experiences here and my last time took the cake.
So I bring my 2009 Jetta in for an oil change, tire rotation, and inspection. Easy stuff. So the oil change is completed, they move on to the tire rotation. Point them to the wheel lock in the trunk, 10 minutes later one of the service man comes to me and shows me a cross threaded lug bolt from my car. He explains that he found it this way and that it was barely on. Looking at the lug nut, the first 2 – 3 threads are just completely mangled. I was a bit caught off guard and just said OK. He explained that because I am now missing a lug bolt on a wheel he would have to fail my inspection.
So after I went home and thought about how I am going to fix this, I soon realized there was no way that he found the lug bolt like that. As I tried to put the lug bolt on myself, it went no more than ¼ turn. So to tell me he «found» it like that and that it had stayed like that for the past 6+ months is a flat out lie.
So I had to go and order new lug bolts and then ordered a thread tap to re-​thread my hub. After all that I was able to get a new lug bolt on and pass inspection.
It’s obvious JS hires anyone. Luckily I was able to fix it for $ 15 and a bit of my time. But what if I was someone less technical? I would have had to take it some where and pay $ 100/​hr for a repair.
Moral of the story, even if you think «there is no way they can screw up the most basic car tasks» let me tell you, they can find a way.

So straight up any kind of car ‘stuff’ is just not my bag! I cringe at the very thought of having to deal with any related items. However sometimes these things just need doing.
I have been to this particular location quite a few times over several years. It’s great! As I sat in the waiting room a couple days ago I reflected on my past experiences there and it occurred to me that I’d never Unilocaled this place.
The first time I went I wondered if the good manners, super service, and professionalism would wear off in time. The answer is NO! It seems that these things are actually important to whoever runs this place. They even make a point of inviting you to help yourself to refreshments in the waiting area.
Every time I have ever been in this place the waiting room is pretty clean and does not smell like packed grease! The furniture has been maintained so even choosing a seat is not a choice of least objectionable. Even the windows are spotless — not a smudge in sight! There is a TV and its neither too loud nor tuned to something that makes you want to rush your kids out of the room.
On that note — obviously it’s not a place for kids — but sometimes you just don’t have a choice. There is plenty of room in the waiting area for a stroller without getting in the way of others. They even allowed me to remain in my vehicle once for service when I had a sleeping baby and bouncing preschooler with me. It was really helpful!
Yup this is the one car place I don’t mind going to — so next time you are needing a little service you just might toole on over to this little jem and get it done!

Stopped by for an oil change during my lunch hour. I was in and out within 15 minutes max. All the guys working were polite and not pushy at all which as a female I appreciate because you often have people trying to haggle you. Will be back for the next oil change.

I was up in Cedar Park with a coupon for a simple oil change that was about to expire. I spotted their place and thought I’d whip in and see how long it would take them to fit me in. I was thrilled when they said there wasn’t a wait and to pull on in.
I waited for the «oh, youve got a discount coupon» additude that ive seen elsewhere but it didnt come. The service was fast and courteous. The waiting room was clean and comfortable and there wasn’t an attempted up charge ! Always a plus!

Wonderful service! The guys were so nice and funny and made the whole «typical boring oil change experience» an actually fun time! my car was treated with respect and cleanliness. Very happy with this particular Jiffy Lube! I will definitely be a returning customer.