Mister Car Wash & Express Lube

Went to this location this morning for a car wash vacuum and window cleaning. Before I left I noted to the windows will not clean as they should have been. I did not have time for the issue to be taken care of right then as I was on my way to a meeting, so later that afternoon I called and talked with the manager Miguel. He told me to bring my car back and that they would rewash it and we clean the windows and make sure they were done properly. He told me that sometimes his employees put too many towels into the washer and dryer and they don’t get clean. So after the second time of having my windows cleaned the front windshield looks much much better although it still isn’t to the standard it should be. The back window as you can see is a completely different story. The picture that I’m including is after it has been cleaned by mister car wash employees twice. And I just noticed that my rear view mirror is still filthy also. This isn’t the first occasion that I’ve been disappointed by this car wash.

I have been getting my car washed here for years. The last few times I have gone have been extremely disappointing. Today I paid $ 21.99 for a full service wash. After I left I started noticing several places that weren’t even touched on my car. The outside is fine. The inside was barely wiped at all. I’ll be looking for a new car wash.

Very disappointed in the wash. Paid $ 30 for the big wash and it was just a big let down. The truck was certainly cleaner but was not clean. There were pollen spots on the body and dirt in many different places like on the plastic between hood and windshield. There was a mess on the hood I had to request wiped off. The interior was pretty good but not stellar. Over all pretty disappointing. I expected more for $ 30.

Am a member here good services and workers my truck always shines
Yall got to meet Steve it’s this friendly guy that guides you as you go in the wash bay, always smiles and happy and shakes my hand every time

I had been happily going here for oil changes for 10 years with 4 different vehicles, but they have had a change in management and its been a total disaster. Last visit, they gave me a rebate form for Mobil for my next service. I filled it out and mailed it in, then received my $ 15 off coupon. Today I was heading out, realized I was due for an oil change so ran back in for my coupon. Got to the place and asked for the basic service (no car wash, since I now pay a monthly rate for that someplace else that does a better job). When I go to check out, they tell me I can’t use the coupon on the basic, only the full service. It says nothing even remotely like that on the coupon, which is from Mobil and not them. This is some arbitrary made up rule. So for like $ 10 more they offer to bring the truck back inside and do the full service (top off the fluids, and it’s under a year old so big deal). Then I’ll only save $ 5 but whatever. Then they say I have to go to the back of the line as all the bays are now full. I said screw it and left, for the last time, as I am done with this place. They just lost a 10 year multiple vehicle customer over $ 10. It’s not like there aren’t a million other places I can go.

Went in today at 2:30pm, very busy and willing to wait. After car went through automated wash, it sat for over 15 minutes in the sun before an attendant touched it. Took another 20 minutes for the attendant to «complete» the job. Very shoddy job, rushed through it. Vacuuming left a lot to be desired also. This is the 3^rd time in a row that I have received sub standard work from Mister Car Wash at 111 South Bell Blvd. Cedar Park, Texas. I will not be going back. I have been a customer for over 7 years. I will now be taking my time and money to H20 car wash.

I have NEVER given a 1 star review before, but this one was well earned. This place offered the worst car detailing experience I’ve ever had. Once my car was done being «detailed» I approached an employee to let them know none of the leather seats had even been touched (think 6 year old boy and baby in the backseat spilling juice and crumbs and whatnot). Not to mention the dashboard was still covered in dust among other things.
Instead of treating me as a valued customer, I was treated as a nuisance and sent on my way to spend another hour at home finishing off the job that I had already paid for. I am a loyal customer, even after mistakes are made as long as the business/​employee/​owner makes efforts to correct those mistakes. This was a situation of blatant disregard for quality of work and customer satisfaction. Take your money elsewhere.

This place strives on poor service. For someone who appreciates how service can help you, this place just doesn’t get it. It seems like each time I go the service gets worse. I would recommend going somewhere else.
I would love to see some form of a management change and this place do great work, because it’s extremely convenient for me.

I was a loyal customer for years bringing all of our cars for oil changes, but never again. The manager and crew that had previously been there were friendly and always pointed out things to me they noticed on our vehicles that they thought needed to be addressed. However, they never tried to sell me anything beyond the oil change as they knew our regular mechanic did that work for us. Perhaps because they did not upsell sufficiently for ownership, the manager and the full crew has been replaced with a new unethical management and crew. I always stand outside the bay door, not to keep an eye on the crew, but simply so I can see how the drained oil looks and be available for any questions they might have of me or anything they want to point out to me. Yesterday, all six bay doors were open, but then they closed the one bay door where I was standing. I was puzzled about this and was made even more curious by the looks I kept getting from those inside. As they started to do the safety check, I went inside to pay during which time they pulled my vehicle out. After I paid and walked out to my vehicle I noticed that they kept the previously closed bay door open. I went back in and asked the manager why they had closed the bay door on me and I could barely get the question out when he angrily replied «to keep the wind from blowing in their face». Curious answer since there was no detectable wind and it did not seem to be a problem with the vehicle they were working on in the adjacent bay. Today, I discovered that they broke my oil filler cap and, instead of doing the right thing and telling me, they made a note on my receipt that it was broken upon arrival. With the wash code ticket stapled on top of the receipt, I did not see their note until today when I was filing the invoice for our maintenance records. What’s sad is that if they had just told me upfront, my response would have been «don’t worry about it, it’s not a big deal, it can be replaced cheaply enough». However, since they lied to me and tried to cover up what they did, they have now lost future years of my doing business with them because if they would lie about something as small as this, they will most certainly lie about anything.
***The only reason I gave them the one star is because no stars is apparently not an option.***

Only place I take my car. Friendly family service. Blake greeted me knowing me by name being a repeat customer. Never disappointed in my service. Never have to worry about being up sold on things I really don’t need. Integrity means a lot an that’s by they earn my business.

Just went there today. I arrived at 12:30 and didn’t get my car back until 1:45. Way too long. Very nice people but there is no system in place outside during the drying and towel cleaning phase to get customers out in order. I counted at least 10 people that got there after me that got their cars back before me. Very aggravating. To their credit, however, it was the cleanest my car has been as compared to other car washes. They really do a good job (notwithstanding my floor mats being left upside down). If you go, it’s not a place to go on your lunch break. You’ll never make it back. Go on your day off when you have all kinds of time to kill. If they were to implement any kind of system outside they would easily be a 5 star car wash. I’ll go back due to the quality of work but I’ll definitely bring sunscreen and music, just in case.

This has to be the worse car wash I’ve ever been to. Not are they only slow but they don’t do a good job. I’ve been here now 3 times and each time I swear I’ll never return. There are over 20 cars waiting to be hand dried. One lady was wiping my truck off then I guess her manager pulled her off mine to go further back the line to work on another. There must be another full service car wash in North Cedar Park or Leander.

Great place close to the house to get the car wash. Purchased the unlimited pass for one low price. Great courteous people working here at the wash

I want to publicly thank whoever took my new, very expensive bike, out of the bed of my truck, before it went through the wash yesterday! I completely forgot about it and was pretty upset when I realized it. I got home and it was dry as a bone along with all my attached gear!
Thank you so much for taking the time to do this for me!
I’ve been going to this location for several years and overall they do a decent job but yesterday has reinforced my loyalty to them!

This is where I go and have been going for years to get the oil changed and car washed. A $ 35 oil change comes with a free car wash or discount on more expensive washes. This includes a vacuum as well, great deal.
They will try to upsell, but the’ll back down if you say no. I assume, this is where they really make their money… How expensive is it really to do this on your own… But I don’t want to, so I’ll pay for it. I had them replace wiper blades for me… $ 20 for performance blades. That’s not bad, so I said yes. Turns out it was $ 20 per blade. Really?
So, I love this place, but I’ll just stick to the basics… Lube and car wash.

Definitely my favorite Mister Carwash and really appreciate the staff! You would think guys cleaning cars all day could care less about you but every time I go they make sure I am completely happy with my wash. Strongly recommend this car wash especially if you are looking for an affordable place to wash your vehicles. I spend $ 14 with my discount and get basic which includes vacuuming and interior windows and surfaces, wheels and tires. Not a bad deal which basically takes care of all your needs besides detailing of course.

Decided to try this place again after a marginal first and second bad experience (short on time). Just got a $ 28 inside and out car wash and I’m sorry to say but I could have gotten better results in less time for about $ 9 at the DIY places.
Lots of bugs still stuck to bumper, grass on seats, dust on dash, dust on console, and my windows on inside are now dirtier in terms of smudges than before I came here. I even drove back around and complained and was told they wipe the interior with a dry rag and then he just looked at me like… «Anymore questions?»
Nothing like having your car being dirtier than it was when you brought it in on the inside and outside looks like a $ 4 gas station wash. The best part, they look at you like you need to just accept it.
Beware of this place… they are worried about volume of cars, not quality.

Lube station sucks. Went to have my inspection done and they put my sticker on completely slanted and partially over my registration sticker. How very annoying. I have to stare at that for an entire year.
Called back once I noticed and demanded that the sticker be replaced. She seriously told me no and said I had to call dps and have them mail me a new one. The receptionist lacked any kind of empathy or apology and was rude. She told me if I wanted a new sticker I would have to pay for a new inspection.
What?! She said the sticker is expensive and that they had to legally run the diagnostics all over again to replace the sticker…
Too bad. Their fault. They should have willingly eaten the cost considering they didn’t even train their employees how to properly apply a sticker to a windshield. That’s the whole reason I came. I insisted she have her manager call me and she refused –saying that they don’t work that way??? Why even have a manager if he can’t deal with customer concerns? Anyway, I drove back up there, I refused to leave until they either replaced it or had a manager call me. So finally they did. It was like pulling teeth.
Car wash is pretty affordable, but no one calls your name or number when car is ready. I literally sat in the lobby for an additional 30 min thinking someone would come and get me. Nope. Just sat there waiting. Apparently, your supposed to keep peeking your head through the window.
This is a nice facility and it is super convenient to get your car washed after your lube– plus the basic car wash is free when you get a lube service… But this facility is very much lacking tight management and quality control.

Excellent service here! Always does a great job, if you’re not 100% satisfied, let then know and they will take care of you! Unlike other places nearby I don’t see thugs working here, they have hard working Mexicans that aren’t lazy and get the job done.
I have had a few issues but brought it to their attention and was taken care of or made right immediately.
That’s why I keep coming back…
I prefer hand washes but those get pricey… I prefer to spend my extra cash on vodka

Went for a car wash in my new car
2013 kia soul (black) …NO DINGS YET!!!
my grandson and I, both heard a loud bump while going through the car smash
I mean wash… hahahahaha
left a nice little mark on the rear door. right through the paint .
I told them
not trying to make a big deal out of it. just get some touch up paint
no big deal, really
But the never wrong nobody… George, dumb ass,
manager., buff boy, tip taker, yes doll
what ever he was
made a big deal out of showing me the video of my car, before car smash to prove how wrong I was (real bad, very blurred Video)
I could not believe this jabbering viva la any place but the USA, fool!
He shows me a white spot!!! ooook great !!!
problem was, there was 100 white spots all over the car
but dumb ass, knows this white spot, here is the ding… DUMB ASS! what about the other 100 white spots. these 99 spots are from water, but this one is a ding!!!
Long and the short is
I have been going here since it was a pawn shop ‚
yrs ago
this place will not get any of my cash EVER again
you know stuff happens
but
all they had to do was give a little help
but from now on touchless carwash for me
this place could never be wrong and never make a mistake
they would rather call a long time customer a liar! ok George guess your right!! Oh by the way George aka dumb ass
cedar park is in TEXAS!!! and George
is spelled GEORGE! I hear H2O
right up the street, is pretty good car wash !!
Mark Donovan Leander TX.