Premier Pet Resort & Day Spa

They need a big dose of «warmth» and customer service at the front desk. Dog is never ready when I go back 6 – 7 hours after drop off and he has nothing done but a bath and brushing. After repeated visits they still act as though they have never seen me or the dog before.

Premier is a great location in the Cedar Park and surrounding cities area.
This boarding, grooming, and training facility has been very good to our pet family since its inception. When it first opened it was unique in providing the pet owner video access to their pet during the pets stay.
We were so fortunate to have an active grandparent in our pets life and never had to leave her overnight anywhere but her second home, in fact we would joke that «we shared joint custody!».
Anyway in 2005 we no longer had that luxury and our then 8 year old golden «Vale» needed to be boarded. I’m not sure who was more anxious! I couldn’t imagine leaving her with strangers at that stage in her life. We did a couple of shorts stays (overnight), as a trial and lo and behold we all lived through it, and fact of the matter is-​Vale had a remarkably good time and we were to meet Lonnie one of the caregivers for the first time. We boarded Vale there 4 – 5 times a year. Vale grew older, and in her 14^th year developed a rapid cancer and had to be euthanized. Lonnie came over to share our sorrow and say goodbye with us.
It took me a while in my grief to accept another pet, but I’m happy to report we have had canine family members since August 2013. We continue to use Premier for our pets boarding needs. I am thrilled to say that Lonnie is still there, as dedicated as ever!
(I need to add I am not positive I’ve spelled Lonnie’s name correctly so I apologize if I haven’t!). We appreciate the Premier Team and don’t hesitate to recommend them.

We left our puppy here for three days and they forgot to give him his extra play times. He came home smelling of urine with dog feces matted in his fur. His bed was soaked with urine. We will not be coming here again.

We have a (now 2 year old) teacup Yorkie that has been a customer of Premier pet for both boarding and vet services since day one. They did his well puppy check, every set of shots, and every grooming since the day he came home. The groomers are always really careful and are attentive to our little 2lb dogs needs. He’s been boarded there in their VIP suite with doggie-​cam. The staff in both the spa area and the vet area a friendly, professional, and are always happy to see our little boy whenever we go in. They have a customer in us for life.

I can’t speak to the hospital as much because we only get vaccine updates there but we are very pleased with our experience at Premier Pet Spa for both day care and boarding.
We moved here four years ago from Denver. Our then 7 year old chocolate lab has always gone to day care — since she was 5 months old. She’s a lab so she’s über social and as happy as can be. We don’t have family in the area so we wanted her to be familiar with someplace that we could board her at when we were out of town. In the past, we always had family to take care of her on those occasions.
We were given a very thorough tour — in 2010 — and began twice weekly day care. We also boarded her occasionally and have always been very happy with her care. She typically boarded in the UT room, which has a camera feed so you can see her ²⁴⁄₇. It was not uncommon to tune in to see a staff member sitting in her room petting her.
She is now an old girl (almost 11) and still goes to day care each week. She LOVES LOVES LOVES it. And they love her. We’re pretty sure we are basically paying people to pet her because she’s not very interested in playing or socializing with other dogs anymore. If there are hands around, she feels they should be on her. Her best friend there is Ann (a wonderful staff member).
On New Year’s Eve 2012 we got a puppy from a rescue in Manor. She’s a Catahoula Leopard mix. She’s very different than our lab. She’s a herding breed. She’s a bit neurotic. We were told by a lot of people to socialize her early because as this breed get older, they tend to be afraid … of everything.
So she’s been going to Premier with her big sister for day care since last spring. She also loves it! She has a little circle of friends that she plays with every week. She loves the staff and wags her tail like a real dog (she didn’t do this for the first 6 months we had her and we were a little freaked out!). She is still a little skittish but not at Premier. She gets along with dogs and people and we notice a definite improvement on walks and out in public. She’s turning into a great, sweet, lovable dog.
We’ve boarded her three times in the last 12 months and she’s done great.
One more thing: both our dogs have allergy issues. As we’ve heard from a few vets, allergies cause issues with «ears and rears». We get the Belize spa for the dogs weekly or bi-​weekly, which involves a bath, ear cleaning, anal gland expression and I think nail trim for $ 28 per dog. This is only $ 8 more than the day care price. No way could you get the extra services for as little as $ 8 anywhere that we’ve found. And — every 5^th day care day and belize spa is free. It’s a great deal!
Take you dogs here. They’ll thank you for it!

The absolute worst experience I have had with a boarding facility. We arranged to have our two dogs at Premier for weekend boarding. Upon arrival, my wife asked to see the room the two dogs would be sharing. We were told that we could see the room, but the room was not ready. The employee then escorted my wife with our two leashed terriers to an elevator that would take them up to the boarding area. After seeing the room, they were escorted back to the elevator to finish the check-​in and get their room ready. Upon re-​entering the elevator, the elevator door shut and clamped down on one of my dog’s paws and he began bleeding profusely. Because of the amount of blood, the dog had to be taken next door to the vet hospital. The vet said that our dog would need to go in for surgery then and there, and that he would need to administer anesthesia. The dog ended up needing stitches on his paw for a gash caused by THEIR elevator at THEIR facility! Obviously, our weekend trip had to be canceled as we would need to care for our injured pet. To top it off, we were handed a bill for $ 300 for the surgery… more than double what we were going to spend to board our dogs. The owner of the facility has said it’s our problem, not his, and that their elevator is up to code (he did say that they were sending the tape of the incident to the elevator company for their review). We are currently out more than 1.5k in missed trip/​vet bill expenses and the owner could care less. My dog arrived healthy and happy to be boarded at this place… and left an hour later stitched up and in immense pain. What’s worse is the nonchalant attitude exhibited by the owner/​staff at this facility. This matter is now pending legal action by our attorney. BEWARE ~ if anything happens to your pet at their facility, they will deny any culpability and/​or responsibility. Their general lack of regard for the safety of OUR pets is eye opening!

My dog loves it here. All I have to say is «day camp» and she starts bouncing off the walls. We frequently use the Belize Spaw package which is a full day of day camp plus a bath and nail trim for under $ 28. Our dog is rather large, so just the bath is worth it, and she loves the socialization with other dogs.

Great service

Been using Premier for a few years now for our boxer, both daycare and overnight boarding. We have been very pleased and would highly recommend.

This review is way over due. After stopping in at multiple locations in Cedar Park, Round Rock and Austin for a walk-​thru, Premier was hands down the only place I would check my dogs in for any type of daycare or short/​long term boarding.
My Pitti/​Terrier mix went to Premier for a 1 week package of Daycare & I paid extra to have 1 week of In-​Kennel training with Kim. OMG, my dog loves this place, he would run to the garage every morning and get into his carrier before it was even put in the car.
Kim met with us at our home for consult to understand what we would like him to work on. After 1 week of daycare/​In-​Kennel training, my dog could walk on a leash right by my side without any tug or pulling, he knew SIT, Place, Off, and down command. Yes, Kim is an AMAZING trainer.
Thank you Premier and Kim for the great care and support you provide.

Have to say it, but the Dog loves it here!!! He runs in and tries to sit next to the front desk people! He is always happy when we leave and excited to return. They do a phenomenal job of grooming and boarding! Thanks for taking such good care of our furry family member, Toga!

Love the staff here. Lisa takes care of my baby, he always comes back looking totally awesome! Lani at the front desk is very helpful, she helps me book my dog’s appointments a year in advance & with any schedule changes I may need during the year. They also have a great dog trainer, Kim Kelly, who fixed my dog in one session! I am so glad Premier Pet Resort is right down the street from our home!