Whitestone Dental

I have to agree with the other users. The office is not bad but they can do better when it comes to customer service. A couple of months ago, I had a really bad experience with the staff and a timing issue that caused my appointment to run later than I had expected. Dr. Emery did try to help and I was willing to continue giving them my business since I had been going to them since they opened. However, I can never get in at the times needed even when I try to schedule a month in advance. Today, I elected to locate a new dentist.
Honestly, I don’t think they were even upset in losing a long time customer.
Update — After I posted this on Unilocal I have been harassed by the office manager through email and now Unilocal

Can’t say enough great things about this office. Came in on an emergency visit. I called at 3pm and they saw me promptly at 4. Gave me prescriptions to get me on my way to healing and make it through my upcoming vacation in two days. Very nice, professional and thorough. I feel they do care about me as a person and patient. Thank you Dr. LePratt for your genuine care. It is greatly appreciated!

Not a bad dental office, but you can do much better (and I wish I had realized that sooner). I have been a customer of Whitestone Dental for 7 years, but that ended today. In the last few years it has become more and more apparent that while many of the staff, and the doctors, are polite, they really don’t care about you personally. You are a number to them, even if you’ve been a loyal customer for 7 years, they just don’t care. What’s worse is that they recently told me I had cavities that needed to be filled immediately. They got me 2 years ago and I did get them filled, even though I wasn’t confident in their assessment, I mistakenly trusted them.
This time, I went to get a second opinion at another local dentist office. This new office had the friendliest staff I’ve ever met, and the doctor was great too. And they confirmed there is absolutely nothing wrong with my teeth, no cavities that need to be filled, nothing to worry about except flossing.
Whitestone Dental wants your money, they don’t care about you as a customer and they are clearly willing to exaggerate the need for expensive dental work to get that cash from you. They’re nice, I don’t think you’d be that upset by visiting them, but there is a chance that they will err on the side of getting you to pay more than you should and get work done that isn’t necessary.

I have to make an update about this place. Still great dentistry, but Dr. Sura is no longer with them. He was the most fantastic bit. Dr. Emery is excellent, but the office staff has been getting more and more lax! They lost a couple of devices before they could be placed, meaning the gap tooth look was «in» for a while here. I would say in Dr. Sura’s absence, they have gone down to normal dentist caliber.