Newspaper Archive

I went for the «Three day trial». I cancelled the first day. They billed me again, this time for much more than the «three day trial». Never again!

Buyer beware! They changed my 71.98 a year subscription to 99.95 every six months and charged to my credit card without my authorization. No refunds. This was a good research site but I will go elsewhere from now on.

Absolutely the worst. The worst user interface, the worst search capabilities, the worst customer service (they know NOTHING about the service — they seem to be concerned with sales only) the worst navigation … the only thing this database has going for it, and it is a big plus, is that it provides access to papers not available anywhere else.

I have used
in the past and it’s great when You finally find someone… it’s amazing what’s out there! My 2-​star rating at this point is due to very poor customer service. A few weeks ago I tried to subscribe on-​line and got nowhere… no explanation of what I might be omitting in trying to subscribe, no confirmation it HAD gone through (which it didn’t), nothing. I tried several times to call customer service and left many messages, none of which were returned. I emailed their customer service — the reply stated they would get back to me «shortly. That never happened.
Yesterday I received a ‘March Madness’ solicitation from them and had the same problem… could not sign up and no return phone calls or emails as yet. It’s been 6 ½ hrs now since my first call this morning and no return call yet, and they close in 5 minutes for the weekend.
If you have somewhere else to research old newspapers I’d try it first. Because if you need help here you’ll have a very difficult time getting it!
Donna M.