Footprints Floors

Terrible customer service. My neighbor and I have identical floors, she got a much cheaper quote for the exact same job than I did but Footprint Floor wouldn’t let me switch to the installer that gave her the cheaper price. They wasted my time with a second quote which they wouldn’t let me use. In the end i found a company that was 30% cheaper and much nicer and easier to deal with.

Footprints Floors has been the worst experience we’ve ever had with a contractor. Around noon on the second day on the job, their polite and professional workers walked off the job site due to a falling out between Footprints and their subcontracted boss. The replacement workers that arrived the next day were not careful or respectful of our home. Even though we proactively tarped/​taped what we deemed the most important areas, the areas they were reponsible for were coated with dust when they were done. If tarp became undone, it stayed that way even after they were asked to fix it. Our front door was damaged and requires re-​painting, our refrigerator water line was broken (which we were unable to shut off forcing us to turn off the water to the house and stay in a hotel overnight until the floor cured and we could replace the valve), they repeatedly walked all over our unprotected living room carpet despite being asked to put protection down, left dirty equipment sitting on that same carpet and stained our driveway with their leaky truck. The work was supposed to take «3 – 4 days» but wasn’t actually completed for almost two weeks with many phone calls to chase them down and find out when things would be finished. We were living around dusty tarps for well over a week. Miscommunication was frequent and overall communication was awful throughout the entire process. There were days the workers didn’t even show up and we’d have to leave multiple messages to find out if/​when they were coming back. The final results look okay from a distance, but the more we’ve lived with the floors, the more problem areas we notice. We had to repaint all of our baseboards because they splashed polyurethane all over them. We still have an issue with a problem area in front of our sink that was identified during the final walkthrough. The workers had to re-​sand it back down to bare wood and then put down one «really thick coat» to re-​seal it. Despite their assurances that would be sufficient, it’s still completely rough and clearly not sealed well enough for an area that can potentially get wet. It’s been impossible to get anyone to call us back to fix it. I’m giving the company two stars (rather than one) for two reasons: a) they did refund $ 250 to offset our expense in fixing the broken fridge line and staying in a hotel and b) the person in charge of overseeing the project, Connor, was very nice, seemed as frustrated as we were about the communication breakdowns and helped out by disposing of our old carpet and using his air sled to move our fridge that workers left too close to the wall to clean. Given how many positive reviews this company has, I can only assume that we were a job that got their bargain basement subcontractors and it had gone so poorly that it eventually became a «lost cause» for them so they stopped caring about it. My recommendation is to find a company whose own employees actually do the work and avoid the crapshoot of Footprints Floors unless you value stress.
Update: After they saw this review, Footprints Floors contacted us and quickly sent somebody out to fix the issue in front of our sink. We are now happy with the resolution to that particular issue.

Wow is all I have to say! Jason and the whole Footprints team are amazing! If you desire reliability, hard work, professionalism, AND great customer service, then this is the company for you! James is the guy who redid our hardwood floor, and he did amazing! Such a hard worker, courteous, and has the attention to detail we were looking for. He was always concerned that what he was doing is what we wanted, and that we liked the finishes we chose. Such a great team! Keep up the great work, Footprints!

My sincere apologies for the late review! Last May we moved into our «new» house and desperately needed the hardwood floors refinished before we moved our furniture in. They were in and out of the house by the end of the week! We still love our floors and couldn’t be happier. Thank you!

Footprints and Matt went above and beyond. I needed a project done on an out of state basis and due to a claim it had some hiccups. I am very happy with the work and the flexibility they had with letting me get the right product down. I found them to be courteous and professional.

Dan, Ivan and the rest of Dan’s team did a fabulous job refinishing our hardwood floors. The team was timely, professional and the results were nothing short of beautiful.
I highly recommend Footprint Floors to anyone in the front range in need of a floor makeover. Dan delivers!

Great job. Got us an estimate so fast I couldn’t believe it.

You can’t ask for a better flooring company! They gave a great estimate and arrived on time to get it all done. They were professional and the final product was just beautiful. My subfloors were older, but they were able to make everything come out great! I will be calling them again to do the rest of my home!

We had Footprints Floors replace our wood floors in our bathroom and hallway and refinish the rest of the house. We purchased a 1932 one story house and the wood floors needed a lot of work. We called several people for quotes and Footprints returned my call promptly and were able to come out on a Saturday to see the floors and give a quote, which was great for us. Most other companies either didn’t return our calls or couldn’t come our for a week or so. We didn’t have the time to spare because we were getting all new furniture delivered in 3 weeks. When I got my estimate, Ryan explained to me what he and his team were going to do and made sure to work with me to get the exact hardwood color and style I was looking for at a price I could actually afford. After that, it felt like it took no time at all to get my floors. We had them do everything and we couldn’t be happier with the decision! They are very professional and easy to work with. Their prices are competitive and their work is great. The boards were flush with one another; the finish was gorgeous and the workers cleaned up
everything. The floors look so perfect and brand new that I have to repaint my walls now!

We just had wood floors and carpet installed by Footprints. I read the reviews beforehand and asked pointed questions about some of the complaints, particularly the baseboards. I was told upfront that the baseboards may get beat up a bit and that the guys would reinstall them as is. They would not fill holes or repaint. Had I not found this out until the end of the job, I would have been upset.
My stain color was not one that is made any longer so the team ended up restaining one room 3 times until we were happy with the color. They were custom mixing different stains until they got it right. The job took longer than quoted but this was due to their trying to figure out the stain color.
I was very happy with Mark and his team. Mark is knowledgable, polite and meticulous. Good job. I would definitely use the hardwood guys again.
The carpet team is a separated division of Footprints. I don’t have anything especially good or bad to say about them. I think we would look around a bit before we bought carpet again. Do give them a shot and see what you think. They’ll come out and give an estimate for free.

We are so pleased with our new hardwood floors! Footprints gave an estimate (which they stuck to) and completed the job in the timeline we requested. We had a partially existing wood floor and they tied in the new flooring so you can’t even tell where the original stops and the new floor starts. Friends and family are so impressed and have asked who did the work. I can’t recommend this company highly enough!

Footprints floors are the best company to provide the kind of flooring you want! I had wood floors in my kitchen and hallway from when our house was built. I have pets now and needed an easier cleaning solution. I love the look of wood floors as well. My quote to add more wood flooring was way below others! My family room had been changed with my kitchen last Fall, so I knew how the company worked. My living room and dining room are now all wood! They had worked in the new boards into the old kitchen floor, then sanded all the flooring and stained it. The look is seamless! it is just beautiful! I will use Footprints Floors when I start to change flooring again!

Footprints came out and installed carpeting in my lower level. The service, quality of product and installation was very impressive. I am extremely happy with the outcome. House looks beautiful, now I just need to get them back to do my upstairs rooms!!!

Footprints is a great flooring company! They deliver great results and they are also sensitive to individual needs. They came to give me an estimate within 24 hours on Easter weekend when we needed repair plus sanding and finishing of our floors after a large flood on our main level.
Timing
We were under some serious time constraints because I was 8 months pregnant and busy with an active toddler. Parts of the floor were pulled up by a restoration company so we had exposed plywood and nails in the kitchen. They came in, gave an estimate, and helped me get it approved by our insurance company so that we could get the wood ordered quickly and get started.
Quality of the Work
We went with a darker color than we had previously and we also went with water-​based stain instead of oil based. The guys I worked with suggested a technique called «water popping.» It was essentially the same stain color we had before but water popped so that it looked a shade darker. The floors turned out fantastically! With the water-​based stain the floors look a little bit more natural and less glossy. The smell also dissipated very quickly compared to the oil-​based stain we had used previously. We were back in our home within 24 hours after the staining process was complete, and I felt pretty good about the decision to go with a stain that wasn’t toxic to me my toddler or my baby.
Price/​Payment/​Insurance
Footprints was very reasonably priced compared to the other bids we received. Because we went through our insurance company, we had to wait for the insurance company to send us a check before we could pay them. Footprints was very understanding when our insurance payment was slow in coming through.
Baseboards
The only reason this review is four stars instead of five is because of a small issue we had with the baseboards. There was extensive staining of the baseboards after Footprints was finished. Footprints usually recommends that you hire someone to paint your baseboards after they’re finished as staining is pretty common and happens with most projects. Unfortunately, because they wanted to respond to my request for a quote so quickly, the person who usually describes the work that will be done was not available. The person who happened to come out and give me the quote didn’t mention this, so we were a little bit surprised when the baseboards were stained. It took a few phone calls and some discussion between another contractor and our insurance company, but ultimately we got the painting of the baseboards covered by our insurance company. I doubt you will have that problem and Jason is the person who provides the quote for you.
Overall, we are extremely pleased with the timing, the pricing, and the quality of our wood floors. I would highly recommend Footprints to anyone in the market for new hardwood floors!

Couldn’t be happier with their service and the end results. Professional from the beginning. Everything went as planned and the crew did an excellent job. Their crew has some of the best people in the industry, both professionally and on a personal level. Best quality for a very reasonable pricing. I recommend this company and their excellent service. Thank you Footprints Floors!

Great company, great staff… Would highly recommend that you get an estimate from Footprints if you are considering having your floors refinished. Just look at the pictures! They’ll make the floors of your home new again!

Outstanding service. Quality work. If you want good service and quality call them first. Great people!

I just had Footprint Floors in replace the carpet downstairs with hardwood and I am exceptionally pleased. I had 3 companies come out and give an estimate, all were close to each other but Footprint stood out with their explanation of what would be done and their followup. They moved the furniture out, ripped out the old carpet and prepped the floor for the hardwood. they ‘laced’ the new wood in with the older existing, sanded down the existing and laid down a beautiful finish across the floor so it all looks seamless between old and new. The technician that did the work is a master working with wood and the floors look spectacular! during the whole project, received daily calls from their customer service on how the project was progressing and frequent visits/​inspections from supervisors. to say I am pleased is an understatement. — Thank you!

Bryan (Owner) and his crew are great! They do what they say, do it well and on time. The end result is awesome and I strongly recomend Footprints.
Some online reviews caused hesitation but after reviewing them with Bryan it was clear they were written by people not understanding the nature of major remodel work.
This is the second home I have had hardwood floors installed providing me with good perspective of the quality work I recieved.
When doing remodel work people say it will take twice as long and cost twice as much as planned but this was not the case with Footprints at all. Cost me what was quoted and done one day early.

I sure would like to know how this company performs. We got a flyer on our door advertising floor installation, including tile. We are planning on installing ceramic tile in our bathroom. We looked at their website and saw nice tile installation pictures. We scheduled an appointment for the free estimate for 9:30 Wednesday morning. At 8:45 Wednesday we were called and the appointment was cancelled. Their reason…“we don’t have a crew that will do tile floors.”
Feels like odd business practice, to advertise services in several locations and then not perform them.