Jo-Ann Fabric and Craft Stores

Utterly bad service. Ms. D at fabric counter neither smiled nor said hi when I approached at my number being called. She acts like she hates her job and can’t stand customers.
Fail for management for having that kind of person on their team.

On a quest for a unique print fleece fabric to make blankets for gifts, I was extremely underwhelmed by this store.
As others have mentioned, the line was rather long and staff was nonexistent except at checkout. What made the experience worse was the total chaotic mess of the fabric area. Boxes and boxes of fabric up and down several main aisles made it close to impossible to get a cart through. A lot of fabric was stored very high up and would obviously require assistance but staff were nowhere in sight. While this location did have more variety of fabric over say Hobby Lobby or Walmart, the prices were also several dollars more on most of the fabrics. Ended up waiting in line too long for wrapping paper and sprinkles, I probably should have just walked out. And didn’t end up purchasing any fleece after all due to inflated prices and lack of selection to my liking.

We had to stop in here for some foam for a pillow and I think I would have rather had my teeth pulled with rusty equipment. Like other reviews the store seems to be short staffed and those who are there seem to be there for appearance purposes. The staff was unsure how to cut a piece of foam and line was hideously long. This place is the reason why internet shopping was invented.

Customer service was great while looking for my item. Unfortunately, upon check out there was only one cashier open. There was about 7 people in front of me waiting to check out. Not sure why a backup cashier was not called to help? A customer in line did give me a 15% off coupon so that was nice!

Very rude associates. Extremely long wait to have the fabric cut. I asked the manager to get additional help, only to be told very rudely that it’s lunch time and therefore I had to wait.

I hate to write negative reviews. This store has a large selection of fabrics and a good selection of crafting materials, but I’ve had to leave on multiple occasions without purchasing anything because the lines at the fabric counter and the checkout lane were so long and moving so slowly. If you plan to purchase fabric, budget an extra 1 — 1 ½ hours for the lines.

It is really hard to get waited on here.

This store always seems to be short staffed. There always seems to be a line at the fabric cut counter and the check out counter. The products are ok — not high quality but fine. In order to get a good deal, and make the trip worthwhile, you need to download or print out the 40% off coupon. I never buy anything here without a coupon!

Avoid this store unless you have a minimum of one hour to spend. The line for the cutting table is usually 20 –45 minutes on the weekend and the line to check out is another 30 minutes. This store is short staffed every minute of every day and the situation compounds itself when it’s busy. I won’t be shopping here anymore. I picked up one item I needed, turned the corner to see a HUGE line to the check-​out, tossed my item on a shelf and left. Absolutely nothing this store offers is worth that kind of wait.

This location has a wonderful selection of yarns and seems larger than other JoAnn locations that I have been to. I come here because it’s close to my work but I’m not sure why I keep torturing myself. The staff practically ignores you and when they are talking, they are not particularly friendly. Additionally, the lines for the fabric counter and the checkout are consistently horrendous. I gave this place an extra star for the inventory, otherwise this would be a 1 star review.

This location used to be fantastic, but things have gotten pretty awful over the last few years.
I come here because it’s close to my home and work, and because coupons are great. I make an effort to come in during slow times to avoid the chaos. It’s pretty much always chaos now, though, and that’s unfortunate.
A HUGE portion of the staff walked out several months ago because of how bad things were. They are still trying to replace those people and are consistently short-​staffed. The employees are always leaving late, for lunch or the end of their shift, and are thus constantly in really bad moods.
I’ve witnessed a cut counter worker shouting at someone’s child for having his elbows on the counter (no warning, just started shouting right away.) The line does often stretch halfway through the store, as only one or two cashiers are working at a time and aren’t trained well on the registers. The cut counter lines are ridiculous and you should take a number before you start shopping (if you know what you’re getting, otherwise wait). The employees get huffy and just walk away from the counter if they’re late to lunch and someone hasn’t come to replace them, leaving one person to take care of a queue of 20+ customers who need fabric cut.
Things might improve, but it’s not likely. I’m going to start taking more of my business to Colorado Fabrics despite the fact that they are farther away, since their prices on discount fabric are fantastic, fabric quality is better, and customer service is better than it is at Jo-Ann’s.

Why oh why do I continue to shop at this store??? This is re: the Joann’s by park meadows. Their staff is horrible, just horrible. They are slow, never know where anything is and are rude! Tonight it was all I could do to not grab the cashier by her hormone replacement patch and shake her! Please, universe, open a competitor near me soon!

Ever been yelled at by a cashier before?
Ever been told that the company is going to track your coupon usage?
Ever had to deal with being lines stretching through the store?
Do you like those things? If so go here.
I have gone to this Joann’s a couple of times, mainly because its close to the house of one of my crafting friends. I greatly dislike this location and after the last incident when I had to deal with out right rudeness I will not be back.
They are larger than other Joann Fabrics but its not worth it. Just go the extra distance to the Joann’s on Gartrel Road they are much nicer and everything is clean and organized. Also the managers and staff at Gartrell are nice and try to help you get a great deal verses these people who will try to scare you away

Hadn’t been to this location before (over by Park Meadows). Not my favorite, the store is pretty busy and a little messy. It’s got everything your normal Jo-Ann’s does and the employees were very friendly, I think I’d just rather go to a different location.

OK, they have everything when it comes to fabrics, but dealing with the employees is depressing. Here are two experiences I have had:
Bought some burlap with my wife for a curtain project. Not a lot of burlap, about a yard or two. Had to go to the cutting table. Took a number, waited. Not long. Waiting it like playing Russian Roulette. You never know who you are going to get. As you watch the women cutting the fabric, you listen in a little. You hope the more cheerful person will finish first and call your number. Of course this does not happen. You get the lady that is having the worst day. But it is just fabric, you are having a good day, so you start out with a cheerful greeting. In response you get, ‘Burlap, I wish someone had not made that popular again.” Oh, ok, I am the bad guy now because I chose something you SELL. Oh my, I am sorry, exactly what products am I allowed to buy without offending you. No, I don’t say any of this. I simply say. «Oh, you are allergic»?, when this is confirmed, I am hopeful she will let another cutter do the job. I even somewhat suggest this, but no, that is not going to happen. I again attempt to be cordial and friendly, nope not having it. So we quietly wait for the few yards to be cut and go on our merry way.
Checking out is always a joy as well. Especially if you get the lady who appears to be the manager. It is the Holiday Season mind you and I am in the store early this time, before the rush. «Good Morning»!, you would think I had just run over her dog or something (boy I hope she does not have a dog). I hear grumbling about how they are open early, then after my greeting a ‘Bah Humbug’. Yes, she actually said that and meant it. Wow. OK, keep your head down, pay the lady and get out before you are trapped with the Grinch.
If there was anyplace that carried what this plays does, I would never go here again. Yes, Walmart is pretty good, but sometimes they just don’t have what we want.

40% off of any one regular price item every time you go as they take competitors coupons! The line is always really long here!

This was the second of two Jo-​Ann stores we visited in our quest to find or make a needlework bag for my grandmother.
The associates in this store were head and shoulders above the other location we visited the day before.
We found some fabric that we liked and went to get in line for cutting, it wasn’t a long wait.
Stopped at the sewing machine store by the cutting table and the lady there was very informative. Found out that the only thing universal about sewing machines are needles. Needles fit all machines, but everything else is unique to make and models.
I have a rather old Viking machine so it was nice to find out some odds and ends about it.
We gathered a few things and got in line for a register. This was probably the best part of the trip. She grabbed my cell phone and started downloading apps for other stores. They take competitors coupons. By the time it was all over and all discounts and coupons had been applied, we wound up saving about 80 bucks. I was floored and will return to this store because of that alone.
Normally if a place takes others coupons they don’t go out of their way to tell you or help you find them online to use. I was a little in awe that this crafty old lady just grabbed my smart phone and started to download things. I still haven’t gotten used to that phone and she had no problems with it!

They take competitors coupons. This place is huge. I always get great deals on fabric. I went this time to make my own baby headbands. I was thinking they would have a huge selection of stretchy head band fabric but nope… I could only find 4 that were stretchy. That was a huge bummer but the girl working at the fabric center was very sweet and helpful!!! Hopefully my headbands turn out ;)

pretty standard for a superstore. There were lots of staff ready to help me, maybe it was because they were prepping for inventory.
The lady at the check out was super helpful, she help me get another 40% off coupon!

As I get closer and closer to my wedding I find a need more crafty stuff. On this particular day we were on the hunt for the perfect affordable papers for my invitations. We had visited all the competition and finally made our way to Jo-​Ann Fabric and Craft Store. WOW!!! Their paper selection was outstanding and very affordable. They also had a really stellar selection of tools and tricks that we were able to buy for our invitations! The prices were fantastic, the store was bright and clean and the paper selection blew my mind. We ended up buying all of the paper we needed here as well as a decorative punch to create a beautiful accent in the invites. To top it off my future mother in law had a coupon so we spent less than $ 15 on all this great stuff! I am a fan!