Hertz Rent A Car

I was overcharged $ 25 for dropping the car off in another city even though I returned it to the same branch where I rented it. The branch manager, Mike Kirtney, was not interested in my feedback when I called to see why it had happened and ultimately he hung up on me mid conversation. When I called back he denied hanging up and continued to be standoffish. Worst customer service I’ve ever had from a car rental company. DO NOT WASTE YOUR TIME WITH HERTZ. From now on I’ll go up the block to Enterprise.

I’m extremely disappointed with hertz. There ridiculous policies I tried to rent a car from this location last friday and wouldn’t let me pay for my rental with two separate credit cards couldn’t understand what the difference was ?? They really put me in a really bad spot. Because i was on a time crunch. Long story short i ended up having to drive my own car to where i was going. Which was 6 hrs away thought i could drop the rental off at the airport i was flying out of peoria ill and aleady booked a oneway ticket back to Detroit. So had to leave my car at the airport so I’m stuck without a car until i can retrieve mine on friday which i had to spend more money to book another oneway ticket back to where my car is .Epic fail! Never renting from hertz again there customer service is terrible!

Please do not get a rental from this location. The woman who brought me my car was smoking in the car before picking me up and the entire 4 days I rented the car it smelled like sausage breath and cigarettes. On top of being the mother of a toddler it made my life very uncomfortable. On my way to work one morning in the car I found a pregnancy test lodged in between the console and the drivers seat, yuck!!! It read + and — and I couldnt even believe that it was paired with a MGM grand rewards card for the hotel they have there (barf). When I called to manager to inform him of my dissatisfaction he kept me on hold for ten minutes, I am writing a letter to their corporate office as I dropped the rental off at their Detroit office on Jefferson and promised me a free rental but outside of that I think I will take the initial advice I received and go with Enterprise.