Super 8 Central Point-Medford

My family recently stayed at the Super 8 in Medford, Oregon. I would like to tell you about our experience.
We checked into the hotel at about midnight on Saturday, Sept 12^th. After the long drive, the first stop for my kids is the bathroom. There were visible streaks of dried urine down the front of the toilet, from the seat to the floor. I have a boy and realize that things are missed in cleaning, so I just went ahead and wiped it up with tissue. We called the front desk to ask for a disinfectant to properly finish cleaning the urine. I was told by the man at the front desk that he did not have cleaners of any sort available to him. He said that everything was industrial grade and therefore locked up. I asked what he would use to clean up a mess that happened in the lobby at night-​he said he would look for something and call me back. Twenty minutes later I called back and he offered me a Magic Eraser. I told him that Magic Erasers do not disinfect and are not suitable to clean urine. He replied, and I quote, «Sorry about that». At 12:30 my husband left the hotel to find bleach wipes. I did not take pictures of the urine as I just figured it was going to be an isolated issue.
However, the bleach wipes would come in handy a bit later when I was setting out toothbrushes on the counter. Pubic hair. Red pubic hair around the perimeter of the bathroom counter. And mold around the faucet. Please see the attached pictures of what just one wipe produced.
I cleaned the sink, counter, floor and toilet so my family could use the bathroom safely. We opted to skip baths, I did not want to add the gross tub to my cleaning list. Attached please find pictures of the moldy shower curtain and the obvious grime in the bathtub. The build up was atrocious. The smell was even worse. Urine, mildew was suffocating when I made the mistake of starting the water in the tub to clean off my hands after scrubbing the urine and pubic hair of the previous guest.
My 9 year old daughter cleaned the baked on gunk in the microwave and food smears in the fridge before I had a chance to take pictures.
The phone with which I called the front desk… well, you can see for yourself from the picture. I sat down to take down a list and my arms stuck to the desk.
The carpets needed cleaning. They were shockingly dirty. We do understand that cleaning the carpets in a commercial hotel is a huge project-​but as you can see… they were badly overdue.
Lastly, crusty, white smears on the coverlets. I included just one example of several. The night front desk man did get us another set of linens, so we replaced these ourselves.
The manager, Sara Jones, was very apologetic. She offered us 50% off the room, but that is all that she could do. She did say that she would be talking to her staff about the issues and she asked me to forward her pictures.
My husband and I travel frequently, for personal and business. I have reviewed hotels for online blogs. We have NEVER encountered anything like this. It was sickening. My husband and I spent more than 45 minutes, replacing linens, cleaning every surface in the bathroom (besides the bathtub), and other parts of the hotel room-​in an effort to make it tolerable. We had chosen this hotel because we have always had great experiences with Super 8 Motels. This was the first night in a 2 week long family vacation and it was a sadly disappointing way to start. Needless to say we could not bring ourselves to visit the water slide and pool in the morning-​this was reason we chose to stay in Medford. We had three very sad kids the next morning.
Update:
I never received a reply from Wyndam, despite contacting three people and sending two emails. The motel manager offered to credit us for the cost of the room, you know, «to demonstrate their level of service… I trust the action taken on your behalf will bring a sense of resolution and satisfaction concerning this matter. We look forward to your return visit.»
Um, just no.

This place is quite comfortable. The beds and pillows were fine. Quiet and easy check in/​out. The staff is really nice. The indoor pool and hot tub are nice. There’s a grumpy life guard just walks around in circles being grumpy. The breakfast is fine. Make your own waffles, yogurt, fruit, coffee pretty cool for the price.
The only bad thing are the towels are so rough and scratchy.

Gennifer sowell in management was just plain rude. They advertise a huge slide on the property HOWEVER DIDNT SCHEDULE A LIFEGUARD — this is why I chose you guys over holiday inn and la quinta. I wasn’t able to use the slide that was FALSELY advertised on a banner in front of the hotel. This is a deceptive practice.
I’m reporting this to AAA and BBB. You guys have enough staff, resources so that your LACK OF PROPER DEPLOYMENT isn’t an issue for guests

Very comfortable beds and quiet rooms. The staff were friendly and always helpful. The pool was clean and kids, even adults, had a great time on the water slide. Would stay here again.

Pleasant and helpful front desk clerks. 1 dollar for laundry and dryer. Free detergent and dryer sheets.
Downsides were for the high price of a room, there was no iron and the A/​C did not have a wall mounted thermostat. (Adjust at the window) Hotel Computer was also down until the next day.
Check out other options in the city if you can.

Rooms are clean and the facilities are the best I’ve seen from a Super 8. Melissa at the front desk provides exceptional customer service and awesome attitude, management take note of that! Only providing a 4 star because the male lifeguard with red hair is absolutely rude and sour attitude, shouldn’t work where kids are often!

This hotel is super awesome. The rooms are clean the hotel staff is friendly and breakfast was great. They have a pool with a water slide that is super fun. will stay here again.

The room is clean and everything is in order.
But I’m trying to get some sleep, and the people in the room next to me have the TV on full blast and the sound insulation isn’t good. The parking lot is nearly empty and I’m not sure why they can’t spread the guests better. I had asked for a quiet room.

This was the worst experience we have ever had at a hotel. Long story short.
Rooms– Filthy, Noisy and wifi didn’t work at all.
Pool/​Water slide– stayed because of this and the slide was not open the 2 nights we stayed there, except 15 mins. Lifeguard very rude and would only give 3 towels for 8 people.
Safety– Police were at hotel 3 different times that we seen. Local druggies in hotel and looking inside car windows.
Customer Service– Manager wad very rude and didn’t care about cars getting broken into outside, sat outside smoking cigarettes a lot, wouldn’t give extra towels, or take care of noise complaints. HORRIBLE CUSTOMER SERVICE!!!
The breakfast was the only good thing we experienced the 2 nights we were there.

This is a shout out for Susan B., the front desk clerk who provided top notch service last week when the motel’s pool was closed for repairs. We had booked this specific motel online so our (4!) kids could use the water slide. Once she learned out situation she recommended a local motel with an indoor pool, then confirmed with our online booking agency that Super8 would dismiss any fees for the change. Thank you for going the extra mile, Susan. We’ll be back next summer when the pool is open. :)

Our car broke down in the middle of the night. Super 8 was a Pleasant surprise, free wifi. Clean room, continental breakfast, pet friendly. Sara, the morning manager was very helpful, even sent the shuttle to pick us up at our car and take us to a rental car agency. Above and beyond service. Thank you!

Extremely dissapointing experience, from the reviews i would have expected half decent accomodations, the first concern red flag was we were put in a room literally adjacent to the lobby, as soon as we opened the door we were hit with an overwhelming musky smell, we had to get ready for an event so with no extra time we tried to open the window but it can only open a few inches. We checked out after our event, I know had we actually stayed I wouldn’t have slept with lobby noise and stink of the room. I chose a five hour drive to my own clean home instead. Bottom line don’t waste your money here because mine definitely was wasted.

The absolute WORST experience possible! It does not even deserve 1 star for the nightmare we endured with this location.
After being on the road for 8 hours at 2am we arrived at the hotel expecting to check into the room we prepaid… our room had been given to someone else. The very hostile employee told us that he did not give a f*$#k about our confirmation number and to get the f$#k out. Apparently every hotel was booked in the area for the weekend and we had no choice but continue driving another 4 hours to the nearest «choice» hotel only to discover they weren’t pet friendly. Never ever again will I choose the «choice» hotel experience.

Stayed here for a couple of nights in June 2014 (second visit, first was several years ago). Clean comfortable rooms, very courteous staff and good value. They even gave me my AAA discount at check-​in after I failed to ask for it when I reserved the room. The rate includes a simple continental breakfast (waffle machine, hard boiled eggs, yogurt, cereal, rolls, juice, etc.). The only complaint we had was that the free wifi drops the connection every minute or so and you have to keep logging in (no information required to log-​in, but you have to keep clicking «ok» to accept the conditions of use). Although we didn’t use it this time, there is a nice indoor pool with a slide that’s very popular with families, and they set aside some adult-​only swim time in the morning and evening for serious exercisers. Will definitely come back.

Went here in July 2013. Where can you stay with a water slide for the kiddies, with adult time for the pool and continental breakfast plus two queen beds and a sofa sleeper for $ 50 a day on a weekly rate?! The pool was also staffed with a lifeguard. On top of that super sweet friendly staff. Especially the brown haired gal that fills up all the items in the breakfast room… works hard and fills things as soon as they’re out. Even when it was super busy she stayed über nice. Would definitely stay here again. Oh did I mention we stayed here with 10 other families who all had kids for a softball tournament? So when I say friendly staff I mean friendly and patient! Kudos to the staff.

Had our daughter’s 10^th bday party here yesterday it was pretty awesome the water slide was a huge hit. The price was alright little spendy but otherwise the service was awesome and the staff was really good they all did awesome at making my daughter’s birthday really special and fun for all ages

Friendly staff. Wonderful pool with water slide. Clean, fresh, comfortable beds. Plenty of clean towels. Fridge and microwave in room was fantastic. Rooms were updated and new. Close to many fast food choices. Room service is available but pretty pricey with a 5.99 fee and a minimum purchase of $ 20. Free continental breakfast was prefect for a quick waffle and juice before getting in the road. Wifi was working perfectly! Definitely a must stay if traveling.

Great front desk agent, friendly and knowledgable. and the water slide/​pool is great. Only problem was the house keepers neglected to change the sheets and pillow cases after the last guest with dogs. Tis tis house keeping. No one wants dog hair all over their bed :(it’s pretty obvious when you make a bed without changing the sheets and there is black dog hair all over. Whoever cleaned the room prior to ⁴⁄₂₆ evening must have purposely skipped out on changing the bedding. Gross

Great, inexpensive hotel! Large rooms w/​fridge & microwave, clean! Free continental breakfast & huge indoor pool w/​water slide! Staff is very friendly and helpful. For the price of a seedy Motel 6 back down the interstate ($ 49 — used
), stay in peace & great surroundings.

This place is not bad. It’s a super 8 so you have to set appropriate expectations. It’s obviously not going to be a four seasons.
I generally thought the place was clean. My kids really liked the big pool slide and pool/​jacuzzi.
The shower was a bit unpleasant because it doesn’t drain quickly so you end up taking a shower in water that’s up to your lower calves.