The UPS Store

This UPS hooked it UP! My shipping wS originally going to be over 100 $ but they did some research for me and compared competitors prices to make sure I got the best deal possible. They ended up finding a way to ship my item for 60 $! Best shipping experience and customer service ever. Thanks so much guys!

Every time I come to this location it’s a pleasant experience. The folks behind the counter are fantastic. On multiple occasions I have dropped off Amazon return packages and they have taped them up and added the return label without me lifting a finger. The customer service here is awesome!!!

Last week my mom and I came in to return a textbook, but when we were getting ready to leave, the car wouldn’t start. There was a thunderstorm going on outside and we had no idea what to do! Lucky for us, Rodney, one of the kindest and most helpful employees we have ever met anywhere, saved the day. He offered to help without us even having to ask and went out of his way to make sure our car would start again. It turned out that we had just run out of gas, so he got in his car and went over to the gas station to get us a gallon. He wouldn’t even take money for the gas that he had just bought us. Rodney was honestly one of the sweetest people we have ever met and we’ll always remember his act of kindness!!!
Never thought that I would have such a great experience at the UPS store! But from reading other reviews I can tell that this was not an isolated occurrence and the guys at this store are very committed to providing excellent customer service. I look forward to coming again!

These guys are the best! Always very nice and helpful. I actually enjoy going to this place. They go out of their way to help you and they always ask if you need help.

They dont have a list of prices anywhere inside the store. I am not a big fan of that.
As of today, in case you are wondering, to fax is $ 1.50 per page. I am too scared to know how much the cover page is.

What an awesome experience i just had at this place. I needed to send something u_​p_​s next day air — They were tickets for a sporting event that I sold through Stubhub and Stubhub provides the shipping label to you as a PDF. I don’t have a working printer at home but I figured this place would have the ability to print out the label and they did. I tell the guy what my challenge is, he directs me to the computer behind me and unlocks it for me. I log into my email, print the two pages and package everything up. He gives me a receipt for the shipment. Now I’m going for my wallet as i am fully expecting to pay for 2 minutes of computer time and printing 2 pages, but here is where it gets awesome… he tells me no charge. Yeah, i know it’s not a huge amount but in today’s day and age of getting nickeled and dimed for everything it’s still awesome.
Thanks UPS Store.

I stumbled across this location after accidentally visiting the Centerville Post office and having a not-​so-​good experience (out of boxes of a certain size) which led to my hunt for a store to purchase a box to package gifts. When I walked in the two clerks greeting me and immediately asked if I needed any assistance finding a box. The boxes on display were not what I was looking for but I informed them that I wanted a shirt size box in length and one was immediately brought out and the base of the box was taped right away. I had holiday tape with me and with no issues was given an untapped box with the response «here is another box, someone will purchase the same size before too long.» I shared my story of the morning which solicited a few laughs. My box was filled with peanuts, shipping options given to get my box to its location in time for Christmas was explained clearly and within 15 minutes or so, everything was boxed and ready to be sent off. What a great experience!!! I forgot the name of one of the guys but the guy we helped me directly through the entire process was Pranav. It felt as if friends were helping me and that was a great feeling. This experience helped rest my morning and made the mistake of going to Centerville not such a big mistake at all.

I wanted to return an item which I had received with UPS return postage. I went to this location and dropped the item and the postage. I only had to pay for a box. I requested the front desk person to pack and label the box in front of me. He replied rudely: «we will take care of it… do you understand ?»
I mean, really ?? What if you don’t ship my box? I did not have any proof of him scanning the return label.
The package eventually made it to its destination. However, the experience was not at all satisfactory.

I’ve been a customer of The UPS Store in Centreville for 5+ years and I’m continually impressed by the level of service I get from this store and staff.
I’ve used many of their services: packaging, shipping, mailbox and package receiving, and copies. They’ve always come through for me on each service. And any time I’ve had a concern or issue, they have been totally honest with me about my shipping options, pricing, etc.
The thing that impresses me most about the store is the family atmosphere. All of the staff has been there for a long time, so they get to genuinely know their customers. Every time I come in, they greet me by name and have my mail and packages waiting. They take time to talk with me and ask how my day is going, what my plans are for the weekend and more. I’ve seen them do it to so many other customers so I know this is their normal way of operating.
In this fast-​paced day and age, it’s extremely refreshing to see management and staff that truly cares about customer service.

Their customer service is great! I was at my car trying to balance taking my 11 month old out of the car and grabbing my package, when one of the works came from in the store to help me out. He even offered to bring the shipment receipt out to me. They really go up and above when it comes to their customer service.

The people here are always super friendly and helpful. They greet you right when you walk in and ask what you need. They also will come from behind the desk and grab your boxes if your hands are full. They are just super friendly and make dropping off or picking up a breeze. The UPS driver who was walking out when i was there held the door for me. It’s clear that UPS takes customer service very seriously.

Avoid THE UPS STORE and head to UPS Customer Center at 4455 Stonecroft Blvd, Chantilly, VA 20 151 if you want to save $$$! Tried to ship a large parcel while in town on business at the UPS STORE Centreville and was quoted $ 32 due to size. I told the associate that was more than even USPS quoted! I continued researching shipping options and found UPS CUSTOMER CENTER only 4 miles away from my hotel. They were incredibly helpful, provided boxes and packing tape and it took minutes to electronically fill out my form and pay. The best part was the $$$ for the same package was $ 14.00! Even the employees at the UPS Center told me how inflated the costs are at the UPS Store!

They’re very nice and helpful! Also, they’re quick!

I went in to send a shirt and an amp to return. No problems at all, very friendly service and also sociable. The guy wanted to know what the case on my phone was. The best part is that when i was unaware of how much mailing a shirt would cost, he recommended me to send it through USPS. At first I said since I’m there I’ll send it there I mean it couldn’t have been that expensive. Turns out it would have costed more than what it was to send my amp. Good thing to know that they look out for their customers instead of just focusing on money.

Alright so I gave them five stars. Why? Cuz they deserve it!
You know when you walk in a store and ask for a service (any kind of service).
And the guy behind the counter says I’m sorry we cannot do this. And you go like oh. (and you think oh crap what the hell am I gonna do now???)
You turn around to walk out. That’s when the guy adds: but let me see if I can help you.
15 minutes later your day is saved and life is good again. And all it took was some understanding on the part of the guy behind the counter and a plain sincere willingness to help.
Yup, they took CARE of me today at this UPS store. Hence the 5 stars.
Thank you.

Awful. I tried to rent a box from them, and for the price I could get one from USPS for four years. customer service is just non existent.