The UPS Store

Been going here for a few years now. Always prompt service & a knowledgeable staff! Thanks UPS @ Ceres!

So rude. The clerks name was Amy and she was the rudest clerk ever. She had the worst manners and attitude. We even overheard her talking about customers in the back. .hope it wasn’t about us :/​I asked her name towards the end… after she said «amy», then very rudely asked «why do u want to know my name». I’ve never felt so bad about mailing a box.

I know the manager, and i talked to her before, very nice, and always be kind to all people, but the employee so rude. I just came to printed out some paper, not even give me a smile, i printed 6 pages she charged me $ 6.00 even, then i came back 2 minutes later to print 4pages more she charged me $ 5.17, when i asked her aboit the different she gave me an attitude and said «$ 3.00 for the computer rent and then $ 0.50cents/ a page», thats it??? Thats how you respond to people??? She seem like she not happy to work on a Wed to fill in her manager day off! Then please don’t work and treating people like flea-​market style!

Waited ten minutes before anyone bothered to come out and check if I needed anything and then the clerk had a horrible attitude. Was very snotty about the spelling of my first name that didn’t match the package. Moved at a snails pace and rude on the phone as well, avoid at all costs.

Came here after the Turlock UPS lady was so rude. They were a completely opposite experience. Very nice and helpful and the manager Nicole was absolutely fantastic. :)

If I could give 0 stars I would!!! They suck! Staff are cocky pricks!!! No wonder we all like dealing with FedEx!

I had to leave one star because you have to leave one to leave a review. if I didn’t I would have not gave them any. I brought a package there 3 times today each time there was a different issue with the package. I fixed all three issues with the package that they damaged and still they would not accept the return shipment that they damaged. the fat lady at the counter has nothing but attitude. and I’m going to spread the word that no one should ever use this company. and to the lady behind the counter go on a diet and get an attitude adjustment. Have a nice day

I called to find out the hours and what it would cost to print a single page off my phone. After the rude little girl stopped laughing long enough to talk to me she told me it would be $ 3.00 to use their computer and $ 1.00 to print the page. I paused a moment to take it all in. $ 4.00 for 30 seconds worth of work. I instead went to Office Depot in Modesto right off hwy 99 across from Outback. The customer service was wonderful and the total cost was 14 cents for the copy only! That’s right just .14 I live in Ceres and will happily drive to Modesto from now on.

I wish I could give this place a negative star! Rebecca is the WORST! Rude, unprofessional, argumentative individual I have ever experienced in my life! I waited in line at this store for 15 minutes while the one and only employee waited on her customer… she was having some issues with zip codes, addresses and the like! There was a lady in front of me and the line was growing behind me. 15 minutes of waiting Rebecca pops out of the bathroom with a OMG you have a line! REALLY! Anyway… she (Rebecca) helps the lady in front of me with little effort, then unfortunately it is my turn… I had two boxes to send to dishtv, the boxes were paid for with the labels already provided all was ready to ship except I needed a piece of tape for each box (about 18 — 20 inches per box) I didn’t have any at home and have always just had the mailhouse just zip a little tape on the box on off I go… OH NO not on Rebecca’s watch! After standing in line for more than 17 minutes she refused to tape the boxes for me because it is against ups store policy to use their tape! oh no she did not just say that… Rebecca then points to the wall behind me and states I can purchase a roll of tape for $ 3. I will not go into the 20 minutes of back and fourth with this idiot… I left this horrible business with my boxes UNTAPED! REALLY Never going back, ever. I guess when you have an employee like this they need to make sure they know who they are waiting on. I have many, many family members out of state that I ship packages to… not from this store! I did however call the corporate ups store office back east 1−800−789−4623 this is the number to file a complaint. I filed one against Rebecca and will do the same if Robin (store owner) does not return one of my 7 phone calls I have made to her today!

Really rude staff. Girl named Amy was extremely ornery and had no customer service. Will definitely be staying in Modesto

I decided to ship through UPS today. WORST MISTAKE EVER! Shipped a $ 90 video card back to the seller to get a refurbished one and the shipping total was 25 DOLLARS. $ 8.06 for an 6x6in EMPTY BOX! And $ 15 for the standard shipping. Never ever again. I tried calling to question the price I paid for cardboard because I didn’t want to make a scene in store in the store but they NEVER PICK UP THE PHONE. Then I call UPS customer service and they drop my call after 15 mins of waiting. As you can tell I am very frustrated with my experience and will definitely avoid ups from now on.

Ups should close down this store. Worst customer service i have ever seen in my life. The owner needs to retire, she is the issue, I feel bad for the employees that have to work for her. No wonder none of them make it past 2 months. U lost me as a customer and u will also loose hundreds more just by being such an horrible business owner. I have no idea why ups allowed u to own a store and give them a bad reputation.

I would love to give this horrible place a big fat ZERO. I have no clue how they are in business. My brother shipped a iPhone 6 to me for next day delivery & guess what? It was stolen within the store. Iost $ 2k & never saw my phone back. They charged me $ 125 for shipping? Why do they take packages if they can’t deliver on time??? Don’t ship from here. They will steal your valuable items. Customer service is horrible as no one cares if your package goes missing

Like the other two reviews. Don’t use this store!!! I shipped a package in Dec and it was not delivered so I called. Nicole told me that the driver never scanned it. She said that it would take a week or two for them to try to find it. It was never found. So she asked me to submit a bill for the cost of merchandise so they could refund me. So I did. Then after weeks and weeks of her not calling me back. She finally lets me know on March 3 2014 that they will not be giving me all my money back only some. So two months later they refuse to pay for the driver negligence of not scanning the package.(And they get paid to deliverer packages) At least pay for the driver not doing his job. No not this manager Nicole or the owner’s Robin and Raymond Madison. I will never use this UPS store again very un professional and should not be delivering peoples packages.

After the way the owner, whose name was Robin, treated her employees and customers while I was in the store today, I will never go back to this store again. I was there for about 15 minutes with other customers ahead of me. She was speaking in a rude tone to both her employees and the customers, slamming boxes on the counter and scowling. I like to support Ceres businesses but this one wont be receiving my business anymore. I was embarrassed and offended by the way the owner treated her employees.