24 Hour Bath

I couldn’t be happier with 24 hour bath. Although it took a little longer than expected the final product was beautiful. Our installer was Dwayne from start to finish. He was a true professional all the way. He did our guest bathroom, then our Master Bathroom.

24 hour bath installed a new shower system in my downstairs bathroom and a new tub system in the upstairs bath in July of 2013. I have to say, it looks beautiful. However, last night the Moen faucet that they installed in the shower stopped working and when turning it on/​off the water just keeps running. My husband turned off the water to the house.
I called this morning at 7:52 am and left a message with their answering service, which told me that their office opens at 9 am. After not hearing from them, I called the office at 9:51 am and spoke to Patty. When I told her the problem and my name, she said, oh yes, we got your message. She told me that most likely there was no technician available today. She was waiting for her boss to come in and said that she would get back to me. I waited and waited and did not hear anything. 6 hours later, I called at 3:53 pm and Patty then told me that she got an email from her boss saying that they don’t really cover this and that they recommend I call a plumber. Upset, I then asked her when this was decided since it’s now almost 4. She said she spoke to her boss around 1 and «just got the email 15 minutes ago.»
I hung up with her, and looked over our contract and under terms and conditions the general warranty says that «all products furnished by the seller include specific manufacturer’s product warranties and labor warranties.» In addition, «Seller warrants labor relating to product installation for 10 years. I then googled Moen Eva T2133. (OK, yes, I am a little OCD). Moen has a limited lifetime warranty for the homeowner. All other purchasers (including purchasers for industrial, commercial and business use) are warranted for a period of 5 years from the original date of purchase. I would also need the original sales receipt. (Does the contract count?)
After reading this, I called Patty back at 4:02 pm and asked for her boss’s email. I told her about the General Warranty– #9 of terms and conditions, page 3 of the contract, as well as the Moen warranty. I read aloud the 10 year labor warranty. She then told me that the company was sold last year and that there was a new owner. I told her that the new owner should still honor the contract. She said she would talk to her boss and then asked to verify my email. (They had my husband’s email, I gave her mine as well.) I asked for the email address myself and she would not give it to me but instead replied that she would cc me when she emailed her boss. I waited a bit and then called my husband to see if he got an email. Nope. I called back at 4:23 pm and there was no pickup. So, I left a message saying that I was sorry to call again (this was the 5^th time today) but I really need to get an answer today!
10 minutes later, Scott called me at 4:33. Again, his recommendation was that I call a plumber. «This was an emergency situation and they don’t really do that.» I then explained that I have been waiting all day for an answer. This surprised him. He said he had called back within 10 minutes after finding out about the problem. He thought this had been taken care of in the morning. (So obviously, Patty forgot to call me and then lied about it to me.) He admitted that was not good customer service. Although he did not really agree with me, he said that he would honor the contract. However, he did not have the man power to come out today or tomorrow. Earliest would probably be Monday. It is Wednesday today. He said that the part needed was about $ 20-​$ 30 dollars. If I knew a plumber– which I don’t– it should only take about 30 minutes. I said yes, and I would probably have to pay $ 100 for the plumber to come out and then they probably would inflate the price of the part. He just said that he would come out on Monday if that was what I wanted. I called my husband to update him. He said it was unacceptable– that we shouldn’t have to spend any more money when we had already spent many thousands, especially since it has been LESS THAN 3 years. If they could come on Friday, we would wait for them. Monday was NOT OK. I called Scott at 4:51 and left the message. He called me back at 6:02 pm to say that he only had one worker and one assistant. Monday was the earliest. He did say that if the job on Friday cancelled, then he would call me. Yeah, no– that’s not really helpful.
Scott sounds like a reasonable guy, he just doesn’t have the manpower. I also do not blame him for Patty’s poor customer service. However, it would have been excellent customer service for him to have offered to pay for some or all of the cost of a plumber but he didn’t think to do that.

There is definitely a «process» involved in getting a new shower enclosure installed, but I found 24 Hour Bath completely professional in this. After meeting with Daniel the sales rep, it took a few weeks to get the install done as there were measurements and all other «extras» to be ordered. The installers, Dwayne & Rob were excellent in how carefully they demolished the old shower enclosure and removed everything. Unfortunately, our house was built in the early 60’s and the existing drain system needed to also be replaced («P» trap and about 10 feet of drain pipe) as there was decades of accumulation of junk in the drain pipe. Long story short, it took three days for all the work to be done but the end result was fantastic! I unfortunately had to go over my budget especially with the additional drain work, but in the big picture, I should not have to worry about my drain for decades! I am greatly pleased by my new shower. 24 Hour Bath’s customer service is top notch and I would highly recommend them and use them again! Patty, the office customer service rep was also great when we had a towel rack installation on the shower door that needed tweaking due to miscommunication, too. Major props to all involved and primarily to Dwayne & Rob who were very friendly, knowledgeable, and most of all professional during the installation process. Thank you very much 24 Hour Bath!

I was apprehensive at first, but we’re vey pleasedm Dwayne was awesome. I cant believe its our bathroom.

Good and bad, but mostly good. The end result (new shower/​bath) was fantastic and got great comments but it was a little bumpy getting there. Will use them again.
The main thing to know is that the person who comes to do the estimate is basically a salesman. He tried to upsell me every which way possible multiple times, and it got so irritating I almost went with a different company. It felt like a door to door vacuum cleaner salesman was in my house, not a professional contractor.
Two days before the work was scheduled (a Saturday) they called and said they had to come a day early and actually spend 2 days replacing the shower/​bath, not 1 as scheduled. This messed up my work day and at first they were unapologetic, blaming the salesman for messing up the schedule.
That was inconvenient, but they later apologized and gave me a bit of a break for the hassle.
In the end, the work was fantastic, they were very thorough and courteous while doing the work, and the results helped us get the best value selling our place. We’ll definitely use them again and just be prepared for the sales routine at the start.

We are very happy with the completed results of our bathroom shower and tub replacement makeover. Our installer Nestor was extremely prompt, personable, very polite and knowledgeable. He did a fantastic job. He went above and beyond what was expected. We especially love the new window frame. We had a problem with the shower doors leaking and the tub not draining. All our problems were solved with our new makeover. The shower walls and tub are extremely easy to clean. A special touch were a surprise delivery of cookies twice after the job was complete. We highly recommend 24 Hour Bath.

Slip shod work. Took over two weeks to get them to fix it and they were angry we wouldn’t accept bad work. Bait and switch on tub liner vs. New tub but they didn’t charge the extra in the end.

Dewayne was awesome. He was very considerate of our house and was very clean and hard working. We had a large tub replaced and had a lot of work and it was down in a timely manor. I recommend their service and their prices are very competitive.

24 Hour Bath replaced my nasty old shower stall with new wall surrounds, a shower base, a ceiling panel, and other accessories with a River Rock design for an excellent price. This bathroom suffered constantly from mold, mildew, soap scum, calcium and lime deposits due to poor ventilation: an old exhaust fan and no windows; and of course, my laziness (lol). Now, thanks to 24 Hour Bath, it is VERY EASY TO CLEAN, even for a lazy guy like me! The material is so non-​porous that the water beads up and I just get a clean rag to quickly wipe the surfaces dry after taking a shower. Although 24 Hour Bath provides you a list of mild cleansers, the best one on that list is simply dishwashing detergent, and I just use it once a week. I am writing this review in November, so it gets cold inside my house. I dreaded stepping into my nasty old shower stall in the morning because the base and the tile walls were just freezing. Now, the new walls and the base actually feel warmer, even when I take a shower in the middle of the night. The new shower base is smooth, but doesn’t get slippery. I feel like I am taking a shower at a luxury hotel everytime!
My whole experience with 24 Hour Bath has been completely wonderful. Kudos to Everyone at 24 Hour Bath! Mary Jo, Lisa, Brian, and Dwayne are friendly, prompt, courteous and professional. Lisa would call us at every step of the remodel process. Brian gave us a no-​nonsense quote with the itemized price of everything broken down. Dwayne worked efficiently and effectively to install my new shower perfectly and quickly. Mary Jo followed up with me after the project was finished.
My shower was remodeled on October 16^th and 17^th, and I have been loving it ever since.

I received horrible service from this company. It started fine then slowly got worse, not showing up when scheduled, etc. they did a terrible job installing and now a year later won’t even respond to the horrible condition of the products installed. I have called them sent pictures and after 2 weeks am still waiting to hear from them. I will probably have to pay to get another remodel done. I would never have work done by them again. After speaking with the owner they promptly came out and looked at the problem after I sent them pictures. They contacted the vanity manufacturer and persuaded them to replace the vanity. They finished the job on Friday ¹²⁄₂₁ and did a bet good job. The crew was polite they cleaned up well. I must say 24 hour bath seemed to work hard at correcting the problem and I would definitely recommend or use them again.
A

I got terrible service from these people. They came over, looked around, and then didn’t call me for two weeks. When I called them back, they said «Sorry, we looked at it and decided that we didn’t want to do it.» I guess they didn’t have time to call and let me know.

We had our old grungy bathtub and fixtures replaced by 24 Hour Bath last month and my husband and I are so happy with our new tub remodel. The whole experience was excellent. Everyone we dealt with at 24 Hour Bath was prompt, courteous and professional. Sean the sales rep., gave us design ideas and options that other companies didn’t even mention to us. The installers, Dwayne and Jeff were awesome. They showed up in the morning and by evening, everything was done beautifully and neatly. Also, out of all the quotes we received, 24 Hour Bath’s was the best. I highly recommend this company.

When we first met with the 24 Hour Bath representatives, we immediately realized that this team was different than the other contractors and remodeling companies we met with regarding our remodel. 24 Hour Bath’s primary concern at all stages of the remodel was that the work they were doing was to our satisfaction. There were no high pressure sales tactics, no up sells, do awkward situations when we wanted a slight tweak to the initial plan… just a continuous focus on completing the job as we wanted it, according to the quoted price, and in as short a time as possible. Oh, and the remodel looked great. We have been very pleased with the outcome and continue to receive compliments on how nice the bathroom looks. We’ve recommend 24-​Hour Bath to several friends so far. Mike was very knowledgeable, hardworking and honest. We appreciated his commitment to completing the job to our satisfaction. We’ve learned that Mary Jo and Mike and the motto of 24-​Hour Bath is integrity and a job well done.

Had 24 hour bath redo my tub and shower. they did a great job and everything looks great. The job took longer than expected, (2 days instead of 1) but they finished the job as promised and a year later, no problems at all.

It’s been nearly a year, and the shower installed by 24 Hour Bath still looks unbelievable. After putting off doing anything for 5 years, with at least a half dozen quotes that weren’t even in the ballpark, we hit a homerun in finding Mike and Mary Jo. The price was right, the work was impeccable, and they are a joy to work with. Most impressive was their character. We had some water damage from the previous poorly constructed shower and I was certain that it would cost extra to fix everything properly. Mike took a good look at it and informed us all was good. How can you not just love a company that doesn’t try to squeeze every penny out of you quoting unnecessary repairs? It’s like finding an honest mechanic. If you find one, you hold on to them. 24 Hour WILL be doing our vanity and any other bathroom work we need down the road.