Abercrombie & Fitch

MAKE SURE YOU CHECK THE PRICES AS THEY RING YOU UP!!! Sometimes you get lucky and something rings up cheaper than you thought it’d ring up for. Other times, they do weird things to their price tags and you pay a higher price.
One star for the clothes and another for the periodic great sales. Let’s share that star with the periodic employee who is actually decent. This Cerritos store in particular (and the Abercrombie one two stores down as well) always irks me. Today is the day I leave a review however, because others need to be warned about their poor organization and customer service.
My daughter loves this store, but I feel like I must meditate before walking in just like I do before walking into Walmart or Chuck E Cheese. I know it will not likely be good experience. What may go wrong? Any day it could be one or more of the following scenarios:
Two dozen employees and only ONE employee seems to be the one who has the power to help you.
No one seems to want to help you.
The employee you ask to help you frantically looks for another employee to help you.
No one at the cash register so you go to the back cash register where there are three employees but they tell you that they are closed and you need to go to the other register.
You FINALLY flag someone down to see if they have one in a different size, and they disappear for a half hour before finally returning to tell you, «No, all we have is what’s out there.»
Two cashiers and only two people ahead of you in line… However you still stand twenty minutes in line because they take FOREVER to ring one item, fold it, and put it in a bag. Again, two dozen other employees walking around and no one else opens up the other two registers. By the time its your turn, there is a nice healthy line behind you.
Christmas season… and again only two cashiers AND a long line that forces me to put my items back because if I wait twenty minutes for only two people in line, I’m sure as heck am not going to wait around in a line that wraps around the room.
So today, I take my little boy to the restroom while hubby gets in line to pay for the items. When I come back, I look at the receipt and see that we paid $ 29 for $ 58 sweatpants that were marked down to $ 35.99 that were in the 50% off section. We finally had found xsmall for my daughter and technically it did not have the $ 34.99 sticker like all the rest of the sizes did. But I assumed that since it was the EXACT same item and all the other sweatpants were marked down and put into the 50% off section, that it would ring up the same. What was I thinking? This is Cerritos Mall Abercrombie and Fitch! I grab another sweatpants off the rack and ask the salesman right there to clarify. He saw me take the pants off the rack and seemed just as perplexed as I am. He said to me, «Let’s get that taken care of.» The kind of attitude that makes you feel that you can shop with confidence with this store. I waited. He told me just a moment. I waited some more. He said she’ll be right with you. I waited some more. I thought I was waiting for a cashier to open up. I suppose it was a manager I had been waiting for because eventually a woman who had been folding clothes at the table across from me comes over (seriously?! I had to wait for her to finish folding a few more sweaters?). She basically ends up telling me that «we» can’t give you that price because people put things where they don’t belong. I pointed out that this would be the reverse where every single size of that item had a $ 34.99 sticker and was in same area except this particular xsmall was the only one that did not. She grimly smiled and said, «Had you gotten the one that was tagged $ 34.99 we could give it to you at that price, but you grabbed the one that did not have the price tag.» WTF? I explained that we needed the xsmall, not the other sizes. She again stated that she could not give me the price but notified me that I could return it. Bewildered that I was the one who was too slow to understand, I held up my purchased sweatpants and the other one from the rack and asked the other customers in line if they were the same pants. They confirmed that they were. I explained that my pants were the only ones without a reduced price tag and I could not figure out why they would not honor the same price as the other pants. Was I missing something? One woman turned and said, «Abercrombie should honor their prices.» No avail. I returned the pants because the manager would not reduce the price. She robotically provided an, «I’m sorry.» To which I responded, «No, you’re not.»
I am done with the Cerritos Mall Abercrombie and Fitch AND possibly Abercrombie (although Abercrombie did catch today that I was about to purchase a defective item and switched it out for a better one. I appreciated that because I didn’t notice. I may continue to shop for my son there if they keep it up.)

We are Asian, and will never ever go back to that store again after the store manager refused to help my wife checkout.
On 8/​9, my wife was waiting, first in line, to checkout.
The store manager came by, but instead of helping my wife checkout, she totally ignored my wife, and insisted on helping the person behind my wife checkout.
And after she finished helping that person, the store manager again asked the person behind my wife to step forward and helped her checkout. And when she was finished, my wife was skipped over again as she helped the person behind my wife checkout. All the while my wife was standing there waiting.
My wife was skipped over three times before she got so upset that she threw all the clothe on the counter and left.
And this is the second time this has happened for my wife, last time the same store manager checked out two other customer, even when my wife was first in line.
We called Abercrombie & Fitch afterwards to file a complaint against the store manager, and was promised that we would get a phone call from management, now we are still waiting.

Came in to this location to buy a gift for my father and was helped by «Dee» she was very friendly and helpful!

I always have issues with customer services when I’m dealing with the female workers at the register. Multiple times have I walked in wanting to exchange a different size or just returning clothes and it alway happens to be a «Our system is down» or «Oh I’m so sorry, we can’t do that at the moment.» I mean, how hard is it to have your manager or assistant manager who should be at the cash register at all times?
If you have time, stop by South Coast Plaza, Lakewood Mall, or any other A&F store. Management doesn’t train their female workers well at the register.
Props to the guy & gal workers always hustling to help out customers and the greeters at the front.

My first time shopping here at Abercrombie and I had a great experience. I called the store first see if they have an item available and the girl I spoke to said yes, but then when I arrived I was told they didn’t have it there. Brian Duque was very helpful and helped me find it online and got it shipped to me for free yay! Thanks Brian!! excellent customer service !!

«DIANE» Asian Manager at A&F Cerritos Mall should be terminated. As manager, she is lacking managerial skills and definitely NOT an asset to A&F but a liability, maybe a future lawsuit in my opinion. CEO of Abercrombie & Fitch, Mike Jeffries, I hope you are reading this.
I was Christmas shopping with my wife and her parents, we had picked up 2 identical outer wear jackets. One was tagged at $ 80 and the other tagged at $ 140. Again, these are identical. We went up to cashier, told her we wanted one of the jackets of the other size which was tagged at $ 140 for $ 80. Cashier told us she couldn’t honor the price because a customer «probably, most likely» these are her words, change the price tag. I asked her” you’re telling me a customer came into your store with a price tagging gun and retag this jacket.” And her answer was «Yes most likely». This is the actual tag and not just a price sticker on the tag. How many customers out there even know how a price tagging gun looks like. So I asked her again nicely if she can honor the price since it was tagged for $ 80 and again she said no and yelled at us if we don’t want it for $ 140 we may leave the store. She was already Loud and Yelling at us at this time. Meanwhile, as she quickly ripped out the $ 80 tag, she also said she’s not going to let customers come into the store and skim them of the price; how are we doing that when the price is printed on the price tag. We explained that this situation would be false advertisement and that we will put in a formal complaint to corporate. It wouldn’t have been this big of a deal if she just had apologized and been more respectful that it was mistagged and not accused customers of changing the price tag. All the other sales associate were kind, helpful and apologetic of their managers behavior. She gladly gave me a card to complain with the name MICHELLE on it. She told me her name was Michelle and she was the store manager. How many retail store managers you see today yelling at their customers. She was definitely a huge shame to Abercrombie & Fitch and an unfortunate embarrassment to the Asian community. Managers are suppose to lead by example. This store Manager was yelling at us in front of all her sales associate and other customers, you could be anywhere in the store and still hear the whole situation since it was 10pm — closing with the loud music already turned off.
How can a store manager lie about her name if she knows she is doing something right??? In addition to false advertising, the manager mislead us of her name. Not a single apology by the manager. It’s a shame that sometimes management let power, ego and pride redirect their thoughts and actions of doing what’s right.
Upper management of A&F need to take a second look on their hiring process for store management levels. Diane claims to be the store manager but appears to be unqualified and lacking managerial skills. She was a Mistake and a Liability in my opinion.
It is in my most professional experience, Diane should be terminated from her managerial position.
Store Manager at time of incident: «DIANE»
Witnesses: All Sales Associate scheduled.
Date of incident: 12÷13÷14
Time of incident: 10:00pm (closing)

Clothing and culture developed by a gay guy in Ohio with dreams of frolicking shirtless dudes slap fighting each other in stores inspired by wooden California surf shacks.
The only positive thing I get out of these stores is seeing ignorant heterosexual Asian kids giving money to a company that hates them. It’s like Abused Wife Syndrome.

Too loud and dark to shop but my tween loves this crazy store. They even spray their clothes with perfume. Headache thank you…

Their clothing isn’t worth their prices most of the time. I’m sure everyone know about what a jerk their CEO is and how horrible their customer service is so I’ll stick with talking about the clothing itself. They do have great sells sometimes making them worth stopping by every now and then. However, the quality of the clothes just isn’t worth the pricing. Their clothes are somewhat soft I guess, but most of the time their prices are comparable to J Crew. And J Crew has by far better quality clothing. The arms for their shirts are way too long unless you’re an orangutan. Their sweaters don’t hold up very well either. Their jackets seem fairly nice if you were to get them for a discount. Although again, you can get much better quality for the same or lower price. The reason for the two stars is simply because I like their jeans which do hold up well and are of good quality. I only get their super skinny jeans since their «skinnies» do not fit skinny at all. They have very little taper. Luckily their super skinnies seems to be on sale quite often.
So to sum it up, their jeans for me are worth the trouble that comes with Abercrombie when they are on sale. Everything else besides maybe some jackets are pretty much garbage as far as quality goes. Perhaps their prices would be better if they didn’t waste so much money on putting perfume everything and horribly decorating their stores. Oh and a few more lights in the store would be nice.
Note: Many people that I know that wear Abercrombie a lot seem to not know many other brands. If you are one of those people may I suggest checking out J Crew or Zara. Of course their is so much more but those are personnel favorites of mine.

the asian manager here wasnt helpful at all. i tried to return something but their machines are «broken» for like a month or so: T went there 4 times and i couldnt even return my purchase. im not buying from here again. she even told me to return it to hollister which i cant return there because my item is abercrombie&fitch brand. so unprofessional. piss me off.

So I was literally just at this store. They had some pretty good sales and I needed new jeans but the service was SERIOUSLY lacking. Another lady and I were both obviously waiting for a fitting room, so I finally went up to a guy folding clothes and asked for a fitting room and he said «Uhhh you have to ask someone who has a key.» What a joke! Let me just say I worked at Hollister and I would have NEVER told a customer that. I asked him «So… Who has the key then?» «Just go up to the cash register and they have it.» Um sorry but I’m not going to wait in a ten person line just to get a fitting room. So overall the only reason why this plac is getting two stars from me is because the sales were good.

I use to fall for the uncalled for pretentiousness this store represents back when I was an ignorant idiot in college. The preppy, expensive clothes of mediocre quality just for skinny people, are overpriced. The techno and perfume that rapes my ears and nose, give me a headache. I agree the employees just stand there like douche bags with no customer service. I was asked once after college (long ago, lol) if I wanted to apply to work there cuz I had a «look» they liked. WTF kind of look is that?! The douche bag look??? I had to let them down, and tell them I had a job, and as tempting as it was to leave my teaching job to sell jeans and t-​shirts, I had to pass.

the service was not good at all. i waiting at the register for maybe 10 min before i was rang up, and it was in the middle of the afternoon on a weekday, so no one was there! the store is very clean, and the clothes are extremely overpriced. but atleast their staff is goodlooking.

Ummmm the service I received sucked. I was looking for certain clothes for a good ten minutes while the other two girl employees were chatting away and they were right next to me. Could they not see i was trying to find stuff? Finally a girl said, do you need help? with this sad stoic look on her face. I think the workers here just spend time chatting with other employees for the most part. At least the clothing quality is good. The employees should at least smile and actually be helpful… the male staff were just talking to each other while I looked around for a gift for my brothers, and the female staff just catches up on gossip. Oh well, there’s a great sale going on right now.

The comments before me just doesn’t do this place any justice. the reason why i love this place is because every item they have has perfume on it. Thats why they are different from other stores. They have male models come in every now and then and are shirtless to model their clothes. Thats not obnoxious… Obnoxious would be like the other brands having djs infront and inside of the store to dj.
I guess some of the people who wrote reviews are just jealous that they don’t have a fit, cut body to wear their clothes.
The music isn’t even loud it is just like anywhere else in the mall.
This place has clothes that actually fit me right. Their clothes are perfect soft and warm. Their jeggings are very comfortable. Their fur jackets are a must for the winter: D
The service was great. The guys helped me find my size and showed me where they were exactly. When i exchanged my items they werent like most stores that gave me attitudes.
This place is pretty great.

this store doesnt deserve not even a star i came in asking for a specific size and the greeter said theyre in the back. A small short white guy comes and hangs out in the back and i asked him for help and he said whatever we have out that all we got instead of helping me look for my items, my husband then went to the register and asked for help and pulled out his phone and went on the abercrombie website to show the clerk if the item was in stock, the guy said noooooo, we dont have that. then i jumped in and asked can you check if another store carries it and he said NO! omg i felt uncomfortable at that store. i drove from cerritos all the way to santa monica, and that store desrves 5 stars. i was greeted, asked what i needed they walked me over and was shown the variety of sizes and colors. THIS HAPPENED 2 days ago if u must know

To echo what other’s have said, the service here sucks. But what did you expect?! Their just mall employees. However, I do love their clothes. The material is really good and their sales are great. I love the fact that they have small sizes for petite girls like me.

I just returned from a shopping trip from Cerritos mall. I began at forever 21 and ended up at Abercrombie. Besides the music truly being obnoxiously loud and the overwhelming stench of the parfume, I do enjoy the clothes and the small sizes they offer. Anyhow I don’t know exactly the age of the girl that I am writing about nor her name (no name tags). But I must say she was behaving pretty immature, because when I approached the register she turned to the other girl working there and put her hand up (like telling a secret), the other girl then looked directly at me. So I stood there for a second thinking to myself «is this for real?» The young dark Latin girl with braids turned around and was smirking throughout the check out process. Maybe whatever she had said had nothing to do with me, but I would be willing to put money on it that it was about me. I was extremely embarrassed and irritated.
There are way too many other options around there to be putting up with this type of immaturity i.e. Forever 21, and of course Nordstroms.
It is Abercrombie and Fitch’ responsibility to be sure they are hiring mature and competent employees, that are there to assist and make the costumer feel welcome.
I am a mother of two young children, boy and girl. There is no way I will continue to fork over good money to be judged and laughed at by a teenage girl.
Lastly I will say that the young men working there were extremely kind and helpful and especially welcoming.

THis has got to be the worst place in the mall.
My girlfriend likes this place because they sell clothes that fit her right. But i just wait outside because it’s the most abnoxious store in the mall.
The music is waaayyy to loud.
They spray perfume on everything. So when you walk in you’re automatically overwhelmed with it.
They have men without shirts on greeting you at the door.
And there are douch bags everywhere buying up their gear.
This is the epitome of mtv teen bop trend for the masses.
I would take a piss in this place if i could
Negative stars if i could too