Babies R Us

As a FEW people stated on here — the customer service here sucks! It depends on who is working because it’s a hit and miss. But honestly, it’s mostly a miss. I came here wanting to buy a baby gate. I found one I liked and it was the last one on clearance for 74.99 $ — score! Unfortunately when I went to the register to go pay for it they said it wasn’t the correct one, it’s the white one which they are out of stock of. That is not my problem, they should have placed it in the correct area. And just because it’s not «the right color» they cannot honor me the clearance price??? I live in cerritos and this place is convenient for me, but sorry not sorry I’ll be taking my services elsewhere such as buy buy baby. It may be far to go there but the customer service there is 100% better!!!

One star is generous, one register open with 10 people in line, strike one. Was there to buy 2 $ 50 gift cards and they said I could not use other gift cards that I had to purchase the two gift cards (I had a $ 20, $ 25,and a merchandise return credit for about $ 4. Strike two. As a problem solver I said if I spent the gift cards on $ 49 worth of merchandise than could I immediately return it and use the credit to pay for a part of one of the new gift cards. Initially that seemed to work as the manager looked for a item to scan to priced with my plan, sadly it did it work and due to corporate policy I could not pay for gift cards with gift cards or merch credit. I no longer wonder why Amazon and Walmart are driving companies like this out of business. Strike 3 your out!!!
Not only will I never shop at Toys or Babies r us ever again
I will be buying Amazon gift cards for the two friends that just had new babies so they will never have to shop at these stores ever.
I recommend that you stay from this store!
Target is just across the street with better prices and policies!
Hey I just remembered that target will buy my gift cards for 80% of value thanks Target you are like a rainbow with a unicorn under it!

Ok so I must give credit where it’s due and this is actually my 3^rd interaction with the manager Eric here at BRU and he has always been so nice and takes the phrase ‘the customer is always right’ to the heart. He knows his stuff and knows how to quickly deescalate a problem. He goes above and beyond even when he can’t get you what you want. Thanks Eric you make my visits to this store stress free! Oh and this location has the best clearance section imo!

My mother-​in-​law and I went in to buy my son’s crib and bedding necessities, walked in and it seemed pretty busy. We were confused as to how to order the crib and what not so I had to walk to the front and ask a cashier to call someone to the bedding area since it seemed abandoned. Thankfully a wonderful employee named Eloyse (don’t remember if that’s how it was correctly spelled… sorry!) She helped us out ordering our crib and bedding set. She had excellent customer service! The manager (I can’t remember her name.) was helpful as well. Overall a good experience, they just need someone stationed in bedding or at least walking around the back.

Wow came here to buy a bassinet and a car seat but saw myself waiting at least 20 minutes in line for complete my purchase. They had 2 registers open for about 20 people waiting in line. Finally, Arsenio Hall, the store manager, came to the rescue and I told him how long we had been waiting and he called me a liar, and I told him that’s where he is wrong, you should never argue with a customer. How the hell is this guy a manager? Didn’t even apologize! He raised his voice on me, I bought my items and took off. I am never returning to this store or any other babies r us.
I still need to buy a crib and stroller among other things, and we’ll be taking our business elsewhere.

Its a big store with a lot of stuff for babies. The only issue I have is the people that work here they dont help that much plus it takes a long time to checkout when they only have one checker open and other employees just standing around. If you know what you want then its a good store but if you need help good luck

I’ve always enjoyed this store. If you are looking for customer service, well you might not find it. It seems like they are always short staffed on cashiers. If you know what you want, then you can normally come in and out but again, you have to wait on back up cashiers.

If you want anything and everything baby related this is the place to go. They have anything you can think of. From baby bottles, bath stuff, cloths, shoes, bedding, strollers and much more. There are a wide variety of brands to choose from.
That being said prices are okay, they will have a sale where it’s buy one get one half off. I like coming here for the car seats and strollers. I like that you can pull them out of the displays and give the product a little bit of a test run.
They also have a family bathroom where mommies can nurse their babies in comfort.
They have a big parking lot and there are always a lot of free spots.
One issue I have is that customer service sucks here. We bought a car seat today and there was no one in the registers. There was one lady in customer service trying to help people and she had to keep calling for help.

This have been and will always be the first place I go to when I’m expecting. Why? Because they have EVERYTHING my baby will need, and there’s multiple locations so that it is easy for friends and family to shop off my registries. (^_​^)
I came here super excited to register for my 2^nd baby many, many, maaannnny moons later for my 3^rd. I was über excited because well… what momma isn’t?! Registering was easy, the ladies were friendly. Signed me up and off with my scanner I went. I loved that they had many gender neutral items as my baby gender was unknown until birth. Adds to the excitement! After spending an 2 hours scanning items and debating on which I liked best to scanning everything I debated I was finally done. It was exciting, tiring, and gave me so many ideas on baby’s theme. After a long haRd day of scanning they gave a little gift bag with savings and sample products in a cute little Babies’R’Us bag. Yay me! Bonus perk?! When your friends or family buy off your registry you load up on rewards which I had happily used for diapers and formulas as a baby can be expensive! Even more so as a single parent. Nope that’s not the only perk you get a 15% off coupon in the mail a month or 2 before baby is due to buy the remaining items on your registry! Woooohooo!
I found myself coming here like every week buying an item for my baby as I waited. A large amount of my gifts came from here including one of my stroller, one of my high chair, breast pump, crib bedding, baby carriers and more! (^_​^)
They always have really cute items even some maternity items! They have everything you need to decorate a nursery from lamps, beddings, cribs, rocking chair to matching curtains. They have a variety of carseats, strollers, high chairs, bath tubs, bottles, bibs, and even baby on board signs. They Cary formulas including Earth’s Best, BabyGanics cleaning supplies, and so much more! I love that they have seasonal Dr. Brown bottles here that I haven’t seen elsewhere.
This is such a fun store but now that my baby is a toddler I’ve been looking at toddler beds here. WARNING: if your baby is over 9 months you will have a tendency to get baby fever when you step foot in here! All the nursery items and itsy bitsy clothes! Oh my! I can’t!
Overall I would definitely recommend this place for all your baby’s needs (^_​^)

Helpful customer service is crucial when you are semi– stressing to find the perfect gift for the perfect baby!
Staff: nice and helpful. They make the not-​so-​baby-​experienced shopper feel comfortable and at ease :)
The store is clean and although it was so packed on a Saturday afternoon, the registers worked as fast as they were able to.
Will come here again. And please donate if you can when the cashier asks at the end of your visit! :)

I was so disappointed I was speaking to the manager Maria 11 540 South St
Cerritos, CA 90 703‑6612 to see if I can get help regarding for car seats that I wanted to purchase from safety one and unfortunately she couldn’t help me I had to call a different location and spoke to a manager 14 705 Ocean Gate Ave
Hawthorne, CA 90 250
over there to get the help that I wanted.
Original price$ 119.99 on sale price$ 95.99
My total price$ 498.48
Not satisfied with the customer Service

Today, my sister bought two tommee tippee bottle sterilizer since it was buy one get one half off. When she came home, she used it right away to test the product since she wanted to use it for bottles for her newborn. We tried out the first one and it didn’t turn off by itself like it said it would in «5 minutes» on the box. She then tried the second one to see if it’ll work, nope, still didn’t shut off on its own. We even waited 15 minutes to test it out but nope, still not turning off so we decided to return it.
We took it back to the same location on the same day where she purchased if. The young lady who was helping us at customer service had to call the lead on duty to get an override and she refused to refund us our money back (a women with short hair with highlights). WHY? We just bought it TODAY and your item is definitely defective. We brought back everything that it came with (we didn’t even open the baby bottles it came with) AND we even had the receipt. She said since we used it, she’s unable to give it back to us unless we want store credit. That is the stupidest store policy ever, it’s not even our fault that your item doesn’t work properly. After my sister repeatedly explained to her what kind of product we received, she finally decided to give us a refund.
Please save your money and time and go to Target across the street.

I was in the store last month looking for breathable crib bumpers and highchair. I was greatly helped by Jasmine Aguilar. She is an employee who went beyond the standard. She was kind and patient with all my questions. If she didn’t know the answer, she would check with another employee or look the answer up.
I live in Anaheim, and Fullerton Babies R Us is closer; however, Cerritos will get my business and referral due to the great customer service of Jasmine Aguilar. Thank you!

This particular location is probably the cleanest, organized, and friendliest I’ve been to as the other ones I’ve shopped at (under the Toys R us umbrella) are either messy/​disorganized or filled with unenthusiastic staff. With my shopping experience here, the staff answered my questions without the feeling of being rushed.
I only have two gripes (mostly pertaining to the Babies R US stores overall). The first one is that the selection of products is not as extensive as I find in other stores. There are some brand-​name products that aren’t available here, which is a bummer. Second gripe is that Babies R Us is the most overpriced when it comes to baby stores. For example, a baby bottle brush here costs double from some of their big chain competitors. I was just shocked when I discovered this as I did buy a bottle brush here. Good thing it was paid with a gift card that I received, though.
It does help to do your research as they do have pretty good sales here. For example I decided to buy a Puj tub and Johnson & Johnson bath products here since it was on sale (but the original price was higher than the original price in some of their competitor’s stores). I also see that they do price match and have coupons, but Babies R Us coupons come far and few in between compared to other stores.

Neanderthal have to attend baby shower this past saturn day. At first, Neanderthal not understand why someone invite friends to bathe baby together, but then when arrive, dixcover that no baby even born yet and event take place inside banquet that don’t even have shower! Ha ha modern man customs so funny.
For baby shower, neanderthal and cave wife go to babies ‘wal rus to buy gift from regist tree. Many option for to choose, but end up for buying set of bowls and spoons for to eat, and bibs.
Price seem expensive, but Neanderthal not very nollidge able for baby product, so maybe those price are typical?
Parking lot big, and store very space out, so that was nice. Notice that some clothes rack have clearence price with cost of $ 5 – 10 for outfits. That pretty cool.
Did not see any imploys on floor, but only behind cash regist turds.
Overall, nothing extreme on either side of good/​bad spektrumb. If you are baby and reading this, feel three to confurm if neanderthal claim of baby prices be expensive is true or falsed.

I never do a review but this place needs one
They have the most rude, disorganized staff I have ever seen. Nobody knows how to do anything there. Everybody is yelling and screaming at each as they are trying to figure things out and don’t know whether or not it has been properly done by another employee, yet they don’t know how to do it themselves. The manager just stands there as everyone runs in circles trying to figure something out.
I placed an order online. Went to pick it up. Nobody wanted to look in the back to get the purchases I had paid for. It said online that my order would be ready in 2 hours. Which I did wait and when I got there, everybody looked confused. It took 4 people, in order to collect all the items. For someone who jus spent over $ 250 on purchases, I think better service is to be expected for everyone! Especially if the purchases were already paid for!
They have an okay selection. Save yourself the hassle and just drive to brea!!! Where it’s bigger and better.
The manager was super rude. Wish I could’ve gotten her name to put on here.

#100Reviews2015 Review No. 9
Seester is due in July (yayyyy!) and we decided to come here to check it out, maybe create a registry. Seester was on the fence about creating a baby shower registry here since she’d already created one for both Amazon and Target, but I thought we ought to check things out here anyway :)
We arrived and just started looking around. Seester and I noticed right away that the selection by comparison to Target was just huuuuuge, and she really liked that you could see things in person, which isn’t possible with a mostly-​online registry.
We sat down with a very nice store associate who signed Seester up, and the showed us how to scan stuff to add to her registry. When we had finished scanning the whole store (it seemed!) we headed back up to the desk where her scans were uploaded and registry was completed. Seester even got a little gift bag containing a few things she might find useful, and was told how to manage her registry online as well.
They were friendly, helpful, and offered us a great experience :)

Many moons ago when I had my daughter, I frequented this place almost every other day. When I had my first son, I wised up a bit and shopped around places that weren’t so pricey. Now that I have my twin boys, I’m here more than I’d like to be. There are some items here that I can only find here, regardless of the price. Some items (sorry, not sorry) can be purchased at the Target across the street.
My most favoritest part about shopping at Babies R Us is linked to their baby registry. When you sign up for the «R Us» rewards card (points can be racked up at both Babies R Us and Toys R Us), you accumulate a percentage back from your registry purchases. Our registry purchases earned us at least $ 100 back that was happily used on diapers and formula. The more you register for, the more potential you’ll have at a greater rewards return. After you have your baby (or babies!) you’ll get a coupon for 15% off the purchases from your remaining registry.
There is usually plenty of parking, and the parking spots are nice and wide to accommodate doors that need to be opened wide, a must for a very pregnant belly or for car seats. The staff, for the most part are nice. Whenever I had a question about a product they did their best to help. Returns are very easy, and I’ve yet to have a problem with returns. Some of the prices for the items here are a bit more than what you’d find at Target or Walmart, but some «specialty» items can only be found here, so price doesn’t always matter then.
If you decide to register here, give yourself at least one hour to scan to your hearts content. It took me at least 2 hours to register for the twins. Hubby went home and came back and I was still in one quarter of the store. No worries if your scanner is running low on battery. You’ll be able to switch out to another scanner and your previous items will be saved for you.
On a different note: Wednesday night is usually food truck night held in their lot.

When our son was an infant, we were at this Babies R Us often. It’s a short drive from our house which made it super convenient. Parking is plentiful as the store is the only open business in this little shopping center (I believe there used to be an Office Depot next door, but they closed down).
Tip: if you’re going to BRU to do a baby registry, for the love of your sanity– DO NOT GO ON A WEEKEND! In fact, try not to go on a weekend on a regular basis as it’s a crowded, unhappy zoo on Sat and Sun. You’ll thank me later
Best times to go are first thing when they open, or during the weekday. Wide open aisles and no lines at checkout.
The staff is good, but only if you can corner someone to help you. There aren’t many employees on the floor so catch one if you see one walking by should you need assistance. I wish BRU would have more available staff –especially for the new parents who come in needing help or wanting recommendations.
Other than the need for add’l staff, and weekend crowds, this BRU is a convenient place to get everything you’d need for a baby in one stop shopping. They carry a LOT of products here. Try not to get overwhelmed and follow my Cardinal rule of going right when they open and I promise the trip will be less intimidating.
Fun fact: A couple yrs ago I saw the actress who plays Mercedes from the show Glee there one night. She was standing behind us in line, I noticed her, she caught me looking and averted her eyes. I couldn’t stop my nosiness and asked «aren’t you on Glee?». She quickly nodded and put her head down again. Saw her again in the pkg lot and she got out of there fast as if we were going to follow her car. Ahh, celebrities…

ok store is pretty big, but very Very Pricey. I got greeted 2xs .
I seen several things, I seen cheaper at Walmart & Target today.
I had a $ 50 gift Card and I couldn’t really buy much.
so I opted out for some gal of baby water, halloween costume and 3 onsies, oh and a reminder for the car seat to wash your hands before touching baby
I wouldnt come here if I did not have a giftcard.