Bank of America

I have had business accounts here for years, just too lazy to move banks
not real thrilled with the customer service, especially at this branch
no matter when you go, there seems to be at least a dozen employees working, but maybe only 2 – 3 teller windows open???
another problem with BofA is that a couple of my accounts are NV based, and for some reason, they are unable to look up that state info. Awhile back, I went to place a stop on a company check, it literally took me almost an hour to get this done… AND they could not do it at the branch, they put me on the customer service line to speak with a rep in FL who could access my account and do this.
biggest pet peeve about BofA and this branch in particular is their IDIOT assistant manager at this branch. I think his name was Dan or Dave. I went to make a deposit for the above mentioned NV business account. I had the name, address, and tax ID for my company, but couldn’t find the account number. I asked the teller to look it up with the info I gave her, she gave me ATTITUDE, like it was a bother and told me she couldn’t do that? Every other bank I use, Wells, Citi, Chase are able to look up all accounts I am authorized on using my ID and ss#
This gal either couldn’t or wouldn’t even try to help. The «manager» Dan insisted that she was right and didn’t even offer an explanation.
I probably should change banks, will do so sometime this year as writing this review is making me wonder why I even keep this account here at all?

This center is horrible. They don’t train their tellers to ID properly and anyone can get information from your account. Identity theft is eminent. If it hasn’t happened yet it will. They gave out personal information like social security numbers. Thieves were able to open accounts. They kept doing fraud and the bank still didn’t do anything. It took talking to a higher manager to do something and set codes to stop thieves. All of this after the accounts were frozen, they still let people open accounts. They don’t care about their customers. Goodluck if you bank at this center. I would take take out your money and go somewhere else. If I could put negative stars I would. They don’t even deserve half a star. This center is looking for law suits. And it will happen.

Fast, easy, quick service on a Saturday morning can’t ask for much more than that. Plus it’s in the mall parking lot shopping anyone !!!

This review is strictly for the ATM. I haven’t deposited a check inside since 2013 I think? Anyway, if you’re fast like me, depositing a check should only take you around 5 to 8 minutes. It’s so easy nowadays.
I don’t understand how some people can take so long to deposit a check via the ATM? By the way all the people here are friendly, from what I’ve seen. Though yes I haven’t had to deposit a check inside the actual bank in the last couple of years, there’s been times when I would walk through the actual bank to get to the mall, because you would not believe how ridiculous the parking at the mall gets. Sometimes it’s like FML, why are there so many people at the mall?! And then you end up parking at the very edge, by the BoA, and having to walk to the mall
People at BoA are very understanding, because one time I got charged $ 25 for not keeping enough money in my checking account (I put most of my money in my saving account/​other bank account) and the guy there was pretty cool. He even gave me back my money, saying that it was their fault, for not sending out an email notifying me of the situation. Which is pretty good in my book

This place is continually understaffed even though the line is always extremely long. It takes me 20 minutes standing in line to bank deposits and withdrawals. They don’t take any action when they see the line being ridiculously long. Nor do they seem to care.

This BOA has always been horrible even if they got some new faces in that branch nothing has changed.
All I have to say is business/​merchant banking here sucks, the regular line still seems to move faster than the merchant line. Where has Donna gone? She is one of the nicest tellers there and has been replaced by a younger hispanic lady who always seems to have scowl on her face and lacks the customer service skills set that Donna had. I think she needs to be replaced soon.

Had issues with the bs ATM machine, it ate my money, wouldn’t return my bills and only credited me less than half of my deposit. I went in pissed and complained to the first worker I saw. Long story short The assistant manager called customer service and they tried to screw me. But Cynthia (the assistant manager) went to work for me! along with Carlos (the branch manager) and got me my money right away! Best customer service I’ve received at BofA ever. Thanks again guys! Very much appreciated! –A.thach

Was surprised no people in the branch at 5pm, very rare and that saved me a lot of time. Merilda was helpful and fast. Not the worst location for sure

1 star for the short line, 0 stars for the slowest customer service ever, serving the short line. 4 tellers, but only 2 are open.

Line sooooooooooo long on a Tuesday morning. At least open up a teller. Staff is cool but people around met aren’t, not goooooood. I could understand if you’re in a rush but don’t be fooled

Lines at this branch is always consistently LONG. Customer service varies but usually not the greatest. LOVE everything about Bank of America BUT going into their branches. They could use some lessons from Wells Fargo.

Sadly, selective customer service people follow the guidelines and sometimes they don’t — depending on various subjective factors — such as in the area of requiring a picture ID to access/​change information on one’s account.
In this case, the an employee decided to allow a family member to open a second checking account without a picture ID with the explanation that they have known her for years. The problem is that my mom did not know she open another account since she is hard of hearing. There were other past incidents that were alarming
Any «enterprising» person can (has) take/​taken somebody to their bank to get anything changed/​added/​deleted without a picture ID because they knew my mom since she was 83 years old
What good are guidelines if they are not followed
It should be noted that the manager was not aware of these incidents and there are excellent representatives at the bank. The offending representative wanted to know who were the excellent rep was for reasons unknown.
The excellent representative was given a personal and written accommodation from myself while given directly to the manager. Interesting that the offending member wanted to receive the personal recommendation but was politely declined since I wanted my accommodation to be given directly to the manager

In & out. Nice workers & tellers actually work faster then bankers @ wells Fargo. Just saying! Happy Unilocaling!

If I could give this branch a 0 I would. The lines here are ridiculous. Bank of America prides themselves on their customer service, but every time I’m here, I hear at least 3 other people complain about the line. It never changes!

Been in line for 14 minutes. Horrible service and it’s super slow. I feel like I just walked into a 1990’s horror flick. Any who, the manager didnt seem to quite care as how backed up the line got. He just kept saying, we’ll be right with you. Thanks for waiting. Go right ahead.
Instead, you would think he would have went back and helped out with the deposits etc…

love boa, but you need a separate line for safety deposit boxes. it will help regular banking customers and saftey deposit customers. its grossly ineffcient. I would agree the mgr could use better social and people skills.

This place is a pile of crap. The manager, Daniel was so rude and unhelpful. He talks to his customers with such disrespect. Long lines are the norm. The décor is depressing while creating an aggravating and uninviting mood. A Saturday morning should have more tellers available. It should not take 30 minutes in line to get a simple check cashed. I couldn’t imagine being a member of this bank and dealing with it on a regular basis. Daniel, you should be ashamed of the management of your bank.
Take my advice… Do not get an account here.

This place has, made me stress more than ever, and I’ve only been a month and a half long member. Not only have these people not sent me a debit card in this long month and a half, but one of the people who handles these affairs tried to assure me this problem was my own fault, and gave me shocking attitude. Ive re ordered my card a third time (which comes from arizona, our friendly neighbor) and have yet to receive it. They also charge to cash checks… work checks that are from bank of america! Time to change banks.

Here for the third time to try & close my account. Only one customer service rep & a giant line, as usual. The screaming kids in here right now doesn’t exactly add to the ambiance, although that his parent’s fault, not the bank’s.

2 drive thru ATMS FTW!