Cerritos Collision Center

I came back because the prior work they did on my front grill and hood was not properly aligned but when i came back it seemed to be under new management and the place seemed a lot more professional. At first I was dreading coming back hear but since they warrantied the work I had no choice. I am glad I did come back because everything has been 100 000 times better than my first experience. They really try hard to take care of me and my car. The new manager Anthony has a plethora of knowledge about cars and has great advice on what you should do. He also looks out for your best interests rather than only looking at profits. Giving me the best advice that saves me the most money. A very honorable business this place has become and I would be glad to recommend others as well as come back here for business again which I am for another paint job.

I was so impressed with the staff here particularly Keith who was exceptionally knowledgeable and friendly. He took my sad situation with my car and made me feel so much better. They even update you daily on the status. My car looks new as it was! Thank you to Stephanie the receptionist who was super warm and helpful. Wish all places were like this with people who actually care about customers and doing there best. Highly recommended A++++++++++. Will tell my friends.

Great service! Friendly and helpful staff! They kept me updated on what was happening with my car with texts. My car came out looking fantastic. What more could you ask for?

This review is for the shuttle service. When you get work done on your vehicle, there is a shuttle service Nissan provides to their customers where you are driven to a location of your choice, and when your vehicle is ready for pick up, a shuttle picks you up and brings you back to the dealership. Great service right? Well… if your vehicle is not ready until after 4 pm, the dealership won’t pick you up. That makes no sense. Lastly, there was a point at this dealership where the shuttle would take you somewhere, but would not pick you back up to return you to the dealership. I’m glad that changed, but now there is another obstacle. Nissan needs to work on a better customer service program.

I wish I could give 10 stars. These people are the epitome of amazing.
I dropped my car off, went over to enterprise to rent a car where I unfortunately was denied a rental car since I am under the age of 21. I walked back over to the collision center and they happily and successfully helped through several scenarios to alas receive a rental. Stephanie (one of the most helpful humans I’ve ever met) told me she would not let me leave until I had the car situation figured out.
The entire staff is a gem and so friendly. Entirely thankful for everyone there!

«Outstanding»!!! I took my Truck there for repair and could not have been Happier with the finished product. The Email updates that they send you to inform you what process your vehicle is in at the time is Great.
I say Thanks! to Dale and his Staff for a job well done. They went above and beyond my expectations.
I recommend them to all, Thanks again!!!

Excellent! The service here is very good, especially David nice and friendly,
he gave me good advice, I’m extremely grateful him help!

I had the worst customer service possible. They did not inform me that the car for ready and i came to know only from the rental car company after two days. I had to pay a out of pocket for the rental car and the person at the collision center did not have any concern for me. Even when I went to pick up the car know one acknowledged or even had the courtesy to say sorry. Even the repair work was not that great.
I would recommend people to look somewhere else.

My Tahoe was broken into and the 3^rd row yanked, so needed new seats, the driver door fixed and the headliner replaced. Idiots.
Cerritos Collision Center was a referral to me by State Farm and they were awesome! Daniel Estrada kept me informed of where my truck was all along the way and when I got it back, it looked brand new! Not to mention it was clean… no one does that! I would recommend them to anyone :-)

I brought my car twice for repairs thinking I would get Nissan Quality service. Truth is, the body shop is not part of Nissan so they carry-​on at their own level of quality. It doesn’t matter if you have purchased 3 Nissans from the dealership, they can care less. It took 5 days to get my car repaired when I was told 2. Then when I picked it up, it was dirty & only waxed at the repaired spot. Granted, the insurance doesn’t pay for wash n wax. But come on, we’re talking about customer service. When I asked the employee if he could Finnish the waxing so the rest could match the shiny spot. He said: sorry, we only do what we get paid to do. This will be my last time here.

when here because it was on the list of body shop my insure company deals with.
my car is a came out great I love it can not tell it been crashed.

I have used their services twice in the last two years.
2012 — Early August a drunk driver rear ended my 2011 Altima. I dropped off the car on August 6 and it was ready for pick up on August 21^st first thing in the morning. They did an amzing job. Can’t even tell the difference between a new on the lot vehicle and my car. They texted me, emailed me and call me at every step of the way. If something was delayed, they would communicate with the insurance company and notify me about it. Excellent service Jesse.
2011 — Around April of 2011, I rear ended another car that made a sudden stop on the street with my then 2008 Altima. My car was ready within two weeks. However, there was some misscomunication between the insurance company, the body shop, and me. The insurance wanted to charge me for the additional 2 days of rental when it was the body shop’s mistake for not writing down the right date I was notified of the car being ready.
Overall, I would definately use them again. I didn’t give them a 5 star review because of my first experience with them back in 2011. Besides that, excellent service and great quality work.

Some dude hit my car.
These guys took care of everything in a professional manner.
No Complaints.

Just ok. Wasn’t horrible but not planning to go back.