Fashion Q

NEVER shop here. It is now located next to the Nordstrom ebar in the Cerritos Mall. The stuff looks cute and some of it really is, but ONLY on the hanger. It is very poor quality which explains the extremely low prices. I bought jeggings ($ 13) and was itching (probably from the loose threads and poor quality fabric) all day. The shirt I bought ($ 12) has uneven sleeves.
The worst thing is they do not except returns for anything, not even store credit. If you don’t like what you buy, the only option you have is to pick something else out at the time of the exchange of equal or greater value. I thought it would be a quick return for store credit but I didn’t want to waste my time looking around for something just to make up for their poor quality shirt. Talk about horrible customer service.
Do not be fooled by the loud music and cute displays. I am never coming here again.

I had been to this store but the one in Huntington Park that is now closed. I guess they moved it over here to Cerritos which worked out for me.
I have 4 girls, 2 of them are teens and they are stoked with the items here. I too am a fan of the clothes here and also the accessories. I’m glad the prices are kept low despite the fact that the rent must be sky high for the location which is next to Mac.
I didn’t get bad service here like others have stated, in fact the clerks complimented me left and right about how beautiful my daughters were and kind of convinced one of them to pursue modeling.
Thank you very much, have been a fan of your shop for a while;)

Just re-​opened and already giving horrible customer service. They had a long line and when I finally get up there she says dresses are final sale and points to both of my items. I inform her that I had 1 dress and 1 top not 2 dresses. So she tells me they’re both final sale. So by now I’m annoyed. Then she gives me my change and shoves my bag at me and says have a nice day. I start walking away and UMMM HOLD ON. SHE SHORTED ME $ 10. As soon as I walked away the other owner had taken over. I go back up and let her know to which she starts saying I had already left the store and I didn’t have to walk up like that. Yeah I’m not waiting in your long line because you messed up. She calls over the other owner who rung me up and of course they start speaking in another language while I just stare at the holding up the line. The other manager hands me $ 10 and says bye. Excuse me I don’t expect free shit but at least be nice about you messing up. Never going there again

So I got dragged in this crap hole by the Mrs. Good thing I finished my pretzel before entering the store. I happened to glance up at the celling and it was covered in dirt and black stuff (see picture). That stuff blows around when the air is on, that’s just plain nasty. When inspecting a lot of the clothing I noticed a lot of clothes that were marked or had manufactured defects. These people buy there clothes from the alley in down town la. I recommend you bring a respirator mask and find the styles you like, then just go to down town and buy it for half the price.
Service:
Just blows. Upon entrance, we received no greeting, no one asked if we needed help after walking around being in store for 10 mins, and lastly my wife went to the cashier (there were 2 of them just shooting the shit) and requested to open the fitting room door. We waited for 5 mins no one came, I finally had to leave my post to grab a staff member to do their job (they didn’t apologize and gave me attitude-​see picture of the 2 cashiers)
For men:
OFC there’s no seating at all in the store. I also would advice sitting on the carpet (it looks worse than the celling)
Overall experience,
Well I thought forever 21 was bad but at least it was clean and customer service was a lot better. This place is dirty, over priced, crappy service. I will not be coming back. If I want to shop in dirty environment, want no customer service, and cheap clothes I will be taking my wife to the alley in down town la. Screw u Q!

This store has cute clothes & i love how they have a plus size section and junior size im really a fan of with their clothes it get what you pay for so i dont expect a shirt that was $ 10 to last me forever, all together i would come to this store before i go to FOREVER21 they are sooooo much cheaper and they have the same selection of clothes just for a much cheaper price

DO NOT SHOP HERE! I purchased a few blouses, skinny jeans and a sweater one evening. Well, I wasn’t able to wear my clothes right away because I went out of town for the Thanksgiving holiday. When I tried on my sweater and found that it was too big! So off to Cerritos Mall to the Fashion Q I went. When I got there I told the salesperson that the sweater was too big and I wanted to exchange it for a smaller one. She told me that I had pasted the 7 DAY exchange or refund .What the… I have never heard of any policy like that! I still had all the tags on the sweater and receipt and she would not even exchange. I wasn’t even asking for a refund! I asked to speak to the manager of the store. The salesperson than pointed to an older woman in the store. She looked up at me than beginning speaking a foreign language. She would not acknowledge me at all. Now I am mad because I am not just someone who doesn’t understand the law and her rights! So since she won’t talk to me, I asked her name so I might report her to the BBB. Well again, speaking in her native tongue her name became «Kathy». Now I know I didn’t hear her say «Kathy» but whatever now. So Ladies and Gents, whatever you do please DO NOT SHOP here where you are not respected as a consumer.

Another one of those clothing stores that is run and owned by an asian lady.
Clothing selection is usually good and it’s nice because they also have a plus size section for those who are looking for bigger sizes.
I usually just come here when I need a top really quick for an occasion or something. about 100% of the time I find something. I do like their jackets though. Some of them feel on the cheaper side, while majority of them feel pretty sturdy.
Prices are great and you really do get what you pay for.

I’ve never been so upset with a boutique that I feel obligated to Unilocal about it to warn others.
First, I come here and buy a long maxi dress and a teddy bear key chain (a hard bejeweled one).
I get home and take the key chain out of its bag and the teddy bear’s arm is OFF! And on top of that, one of the jewels from the bear comes off when I put the arm back on! I wasn’t expecting this keychain to last me until I’m 50 yrs old but I definitely didn’t expect it to fall apart in the bag on the car ride home!!! And that keychain was $ 10.
So I said simple, I can exchange it for something else. I shopped around and found a pair of pants I like. When I go to exchange, I was advised that the keychain’s sale is final. She shows me the receipt and it says on the bottom «No REFUND! All sales on discounted items, dresses, accessories, purses, hats, belts, shoes, and underwears are FINAL. Wow then What does that leave exchange for? I explain that I’m purchasing pants that are more expensive. No deal. I got the pants anyways smh.
fast forward a couple days: Remember the maxi dress that I bought? Well it was made out of 100% Rayon so I was very careful to wash it, in a small load, cold water. When I dried it I put it on Air Fluff, no heat at all. When I tried it on after, IT SHRANK so much I can never wear it again!!! The dress is supposed to be long and now it goes up to my ankles! I have never felt so CHEATED out of my money by a company that cares nothing whatsoever about their customer’s satisfaction! This is coming from a shopaholic that shops everywhere from high end to generic boutiques. Again, I’m not expecting the highest quality of clothing from a generic boutique, but I don’t expect only being able to wear a dress ONCE and use a keychain I just bought NEVER. I’m afraid of what the fate of these pants will be…

I love this place.
They have one in Huntington Park and Torrance as well.
Tons of cute tops, tees, dresses, shoes and accessories too. All colors and styles ans a plus size section as well.
I run in here often to pick out a cute top to go out in or even wear to work.
Love there prices and there customer service.
They do not follow you around in the store and bug you. I hate when stores do that.

Oh, Fashion Q! I remember when you were everywhere during my high school years, and then you disappeared and left me wondering-​where did you go? And then I saw your «Q» store pop up (I didn’t see «Fashion» on the sign, but it’s on my receipt) at the Cerritos Mall. Sweeet.
Huge selection of cheap and trendy dresses, tops, $ 4 leggings, etc. I got a pair of wedged heels for $ 18, although they’re already giving me blisters (why do I keep buying heels when all they do is torment me?).