Firestone Complete Auto Care

This review is with regards to their scheduling. Work done by mechanics is no problem which is why I bring my car here.
Came here with an 11am appointment to get oil change & overall check up. I was told that as soon as another car gets done, my car will be next. After 45 minutes, a car got done but another car got pulled into the empty spot to be checked. I asked how come another car was pulled in before mine & was told that it was for someone who had an appointment before me.
It is now 12:56pm & my car has not even been seen. I asked one of the workers on what is the purpose of having an appointment. I was told that it just means my car «will be the next one in» when someone becomes available.
Firestone needs to look at their intake /​scheduling. Improvement is extremely needed. Customers make appointments for a reason. A few minutes behind schedule is not an issue. 2 hrs past my scheduled appointment before my car is even seen is bad service.

Never been disappointed here. The staff is friendly though very slow! I wish they have self-​check in for routine maintenance. Prices are good with coupon. I always get their life-​time alignment for my cars, best value in town! No complaints. A lady out front was particularly helpful but forgot her name!

Came in for tires oil change radiator flush and a serpentine belt change, took a little longer than I expected but the work is done an fair price.

I don’t know about you guys but everyone here takes care of me! Freddy might be gone but Alfie and Gina do excellent jobs in assisting me every time I pay a visit. They’re my team of service advisors.
More importantly, I wanna give a big shout out to Anthony the mechanic. I really feel that he gave me the honest to goodness recommendations for my Jeepy Kakes and I truly appreciate it.
What I got done that time I went:
1. Standard Oil Change
2. Bulb Replacement
3. Rear break rotor replacement
4. Coolant Flush and replacement

welcome to firestone complete auto dont care. their pimps looking for hoes to work there, so if your thinking about working there, dont even think twice about just dont do it. they let mgrs allow you to fall into holes and go unpunished, and not only that but they let mgrs call you racial names and keep their jobs without a single discipline, and last but not least, theres an hr mgr who wouldnt know a safety violation if she had one herself, so if you want to get screwed, go work for firestone cerritos, go firestone, not cool at all.

I’ve read mixed reviews about this location, so I wanted to share my super positive experience here. My tire light was on so I stopped in to have it checked, worried I might have a blow out on the freeway. I dealt with the manager (Aaron), who was really patient with me as I know nothing about cars. They were pretty busy, but he still took time to help me. I really appreciated the high-​level customer service I received and would 100% recommend this location to anyone!

I called yesterday for an appointment and I was told the appointments were booked. But, I could come in for a walk in appointment before noon. I came in at 8:30 am. I was greeted by Aaron. He told me they were busy but would have the inspection done within 2 hours. I understood that the work wouldn’t be done, just to see if my brakes needed to be repaired. I was told I would receive a updated call within an hour to let me know how close we were to the inspection. We walked to Starbucks ordered food and keep busy. By, 10:20 no call, so I called to check on the process. I was told they were doing inspection and I would receive a call back soon. At 11:05 am no call, so I called again. I was told it wasn’t even being inspected yet. I explained I was told it would take about 2 hours and we were now close to 3 hours. This is what I was told: 1. it says to be done my noon. (No!) 2. Sorry, I didn’t tell you that. 3. they were busy, I walked in without an appointment, what did I expect to be put in front of the appointments (he said this several times) (NO!). 4. Well if you knew we were booked, you knew it would take awhile. While trying to ask questions he would interrupt me. I finally said let me ask my questions! Where was my car? Now, it was on the rack. When would the inspection be done? Not for an hour. I told him to take down my car I would be there within 5 minutes. I got there and car was still up. Aaron worked with me and tried to get my paperwork (between me fuming from the RUDENESS of the other guy, and how long it was taking to get my car) I left with just the verbal price.
1. If it’s taking longer to do what you need then call the customer and APOLIGIZE! Sorry, goes a long way.
2. Don’t tell the customer I didn’t tell you that. APOLIGIZE
3. Don’t be RUDE! And ask patronizing questions! I am your customers! You are just fixing my car. I don’t think I am better than you or others don’t act like you are better than me.
4. You or your employees say 2 hours than TRY to get it done. If not, APOLIGIZE!
Giving Aaron credit, he was respectful. The other guy avoided me, he walked in and out several times, he knew I was the lady that was very unhappy. He was very unprofessional! SHAME, I will not take my car here again, because of the rudeness!!!

I opened a Unilocal account just to share my experience with this location. I came in for an oil leak and they told me I had to replace the oil pan for $ 500. I took it to another shop and it was only the oil filter that needed to be tightened. The cost $ 30 with an oil change. Shady shop.

Glad these guys helped me out at the very last minute. They took my truck in just minutes before they closed. I missed having the other stores nearby in lb now shut down but I will defiantly consider coming back here for my other cars.

One star is too much. This company has very shady business practices. They sell service plans like their lifetime alignment, but when you make an appointment for said service, your car sits for hours while they take other «paying» customers first. Mind you, you already pre-​paid for the service, but you don’t get what you paid for. This borders on bait and switch unlawful business practices in California and I intend to submit a complaint to the authorities.

Gina was a huge help and understanding when it came to double checking on some oil residue from a previous oil change the day before. They figured out what was wrong within 10 minutes. I voiced some concern about my alignment as well but they were a little busy, but one of the guys was free and volunteered to take on the check. Super satisfied! Glad I purchased the lifetime alignment package! I’m going to need it when I get bigger tires!
UPDATE: A guy named Henry figured out the latest alignment problem my FJ was having and I couldn’t be more pleased with the whole shop’s overall customer service.

Stopped by to purchase a new set of tires for a Toyota Tacoma… Spent 322 $ for all 4. Here’s what you need to know if you are going to purchase carry out tires — BRING CASH unless you have a store credit card (which I didn’t have). They don’t accept any other form of payments for this specific transaction. I posted a photo of my receipt so you can take a look. I was also charged $ 7 for Labor. UHHHH, what labor? Was it when you took the tires from the back and rolled it in and rolled it to my car? I should have checked receipt, but when Alfie was showing me the digital copy everything looked fine until I saw the printed version back at home. I’m not tripping about $ 7, it’s more of the fact that I’m not sure what the hell labor was performed. Give me a legitimate answer, and I’ll revise this review. These guys don’t even know why they uphold the policies they do, asked them about the cash only thing couldn’t even give me an answer. So ended up driving to the bank to withdraw cash and driving back still– ended up calling corporate for an answer. As for the $ 7, do get back to me one day? Maybe it was the fact that you guys did roll up the tires to my car– but Alfie when reviewing the receipt went over the price of the tires /​discount /​and just passed right over the labor part.

If time is money, you’ll be poor by the end of the day! 5 hours to get an oil change, literally, 5 HOURS! If that’s not enough, they had the worst customer service ever, not an exaggeration. Never going back here again, let alone any Firestone.

I’ve been to this location 3 times. Once for new tires, the second time for an oil change and just this week because I was having problems with my alternator. All three visits were very pleasant and the staff that assisted me were pretty amazing folks. The location is well kept and clean.
I dealt with Manager, Henry the first time. He was very courteous, professional and he went above and beyond to give me a very good deal on a brand new set of tires. He even gave me a ride home in his personal vehicle so that I wouldn’t have to wait around. He explained all the warranties and all the small print to me. The second time, I was helped by Gina. who was also very professional and courteous. She explained all the services that were completed and all the recommendations for future services with a smile. Third visit i was assisted by the general manager, Miguel. He’s very knowledgeable, courteous, well spoken and also an LA King’s fan. Miguel also went above and beyond to give me a great deal on my alternator and labor. My truck was ready very close to the time he told me it would be. He too explained the warranties for my services and the recommendations for future services I highly recommend this Firestone location. Again, my three visits were very pleasant and stress free. I will definitely continue to bring my vehicles to this location. Its amazing when you can leave a business and feel good about the services you pay for. Way to go, Henry, Gina and Miguel. Your great customer service made me a loyal customer.

I took my Nissan Quest in yesterday for a inspection of my vehicles A/​C system. $ 39.99 for the inspection. They did inspect the whole vehicle for up selling purposes. After the inspection which took an hour and half they told me the problem and wanted nearly $ 1000 to repair. I called my local discount parts shop and found out that the condenser and receiver drier was one part together and not two parts as recommended on the service order by Firestone. The part cost $ 99 aftermarket part not the $ 233 for an aftermarket part that Firestone wanted. Plus, Firestone wanted another $ 54 plus labor for the receiver drier that is all one part with the condenser, which I confirmed with the Nissan dealer. Nissan dealer part cost $ 534.
Overall I have experienced better. I gave 2 star because they were thorough with the inspection, but they did not give me the complete inspection with the work that was needed to be done on the vehicle beside the items I already knew about. This job was done for ¾ of the price Firestone was asking for.

I have a lifetime wheel alignment on my car. The Firestone I usually go to had closed, so I went to the one on South St in September. They said my car will be ready at 6 pm. I went to Firestone at 5:50, they were finishing up the oil change. The guy said, «we still have to do the alignment. We’ll be done in about 30 minutes.
So I went back in 30 minutes. It was done. When I drove home, my car was pulling to the right. So I believe they half assed it. Plus they broke off the Toyota emblem from my center hub cap
Wednesday, 10÷28÷15. I made an appt to get an oil change, alignment and I have a nail on my tire. I wanted to go in on Thursday but the guy said Friday is better at 10:30. So today, Friday, I took my car in at 9:15. I told they guy my appointment is at 10:30 but I won’t have a ride at that time. He said my car would be ready at 2:30 — 3:00. I went at 3:30 to pick it up. They had not done anything to my car. It was sitting at the same spot I left it in. I believe they work on cars that they can make the most money on. A couple of years ago they did my brakes and messed that up also. My brakes would squeak really loud. The mechanic manager said the broke something.
If you are stupid enough to go to Firestone don’t go to the one on South Street in Cerritos. I gave them 1 star cuz I had to give one to write a review. No star for them.

I’m writing this review as I wait in line. I scheduled an appointment for 10am for an alignment, I arrive on time, one gentlemen in front of me. 25 minutes later I still have not been acknowledged. Terrible customer service!!! 35 minutes later I was told my car won’t be ready until 2PM, are you serious!!! 4 hours for an alignment, what’s the point of an appointment?!

Went to Firestone for air conditioning repair. They were unable to get to the repair until the following weekend. They went above and beyond to make up that fact.
Alfie was exceptional. When I brought my truck in the following weekend, he was courteous and communicated to me through the entire process.
I highly recommend this Firestone location. Be sure to make an appointment.

Yes this place always is slow to check in and check out with only one person at the front, but after coming here for over a year, I’ve come to accept that at least their services are rather fast. I usually only come for an oil change and get called back for pick up in an hour or sometimes even less.
Today I had to get 2 of my breaks replaced along with an oil change which was quoted at $ 169.00 each. At pick up, I asked if there were any applicable coupons since I forgot to research at home and Alfie found me one that gave me $ 103.70 my total purchase off.
Pretty sweet deal if you ask me!
My advice is to come early on a morning off work/​school/​whatever. I understand people are busy; trust me I have three part time jobs but time is money too and they are less busy in the mornings. Be nice! Being impatient only gets everyone angry. I’d rather have them work faster with service than check in! And lastly, ask and see if there are better deals with coupons you may have missed.
I’m planning to continue coming here as I am more than satisfied with the customer service.

Talked to Freddy on the phone, he gave me the usual prices for an oil change. $ 30 for stranded and I believe $ 70? For the premium one. They do have a deal of $ 20 for standard oil with a curtesy check up but you need to ask for it.
Came in on a Thursday around 5, they only have one person working the front. Which might be okay since they would be closing in an hour, but what the man chose to do was the problem.
He was already helping me and putting me into the system but he asks me to wait so he could help two other customers to check out. I think he should have finished helping me out first. WhFirst come first serve.
Just a problem with decision making.
Other than that, the mechanic was cool. 2 ½ stars for that