McKenna Volkswagen

I usually don’t review car dealerships but this is the second time this dealership has exceeded my expectations. Customer service is outstanding and I just came in for a paint pen.

I’m really happy with this dealer, very helpful guys and honest! They met my needs and were really patient with me as I couldn’t decide on which car to take! Also on top got a free tint for it and their sales manager Joseph was so cool and helpful! Thank you!

Was online all day trying to find the right interest rate and down payment for a certain car. I located the car I wanted online, and when arrived to McKenna! The customer service was so professional and welcoming! Mrs. Maria help me obtain better insight on my vehicle. After hours of them putting in work to get me a amazing deal (Despite my horrible credit; working on it) they assure me my car and gave me perks! They have great fun people at McKenna who also knows their stuff! Also say hello to the Gorgeous Ms. Jolene when you stop by! — Their Dog lovers!

Not gonna lie my credit is horrible and my income is not at it’s best right now. That did not stop these people at McKenna from treating me very professionally and courteously I was actually ashamed to have my credit ran, but that was just daily business for them and they did not differentiate on the way they treated me wether I had good or bad credit the service I received was first class! They got me approved on a brand new VW Jetta, I have never bought a new car off a dealer and did not think I was going to anytime soon. I honestly did not arrive here with the mind set of walking away with a new car. Thank you guys for everything!
–Recently took my car in for it’s first scheduled service, was helped by Yessenia who is very nice and professional, and went above and beyond when I thought they had scratched my car, but it turned out it was an oversight of mine, yet they still offered to touch it up for me at no charge. You guys are amazing! Keep up the great work!

Just bought my first new car on my own and couldn’t have done it with out the help of Jarrett Sotolongo & Devin Smith. Great customer service, personable and were able to get me into my new Jetta at the price I needed with my not so flexible budget. You guys rock and very excited to be in a VW! :)

I’ve come twice to this dealers for service for my car. Both times no one came out to ask me what service I needed. I’ve had to get out my car and go to the desk of the woman and man sitting there to get service. I’m not use to this. I’ve had a Acura and Toyota and both dealerships have service people to greet you when you arrive and take care of your needs. Never have I had to go seeking out a service person. No the lady and the man in service were not busy. They had no other customers. Also first time I came to get service the failed to add the blue, so now I’m back to get that added! Think Volkswagen will be my last car I ever get.

Splendid experience, after leasing a Jetta from a competitor I thought it was time to test new waters. I looked into Lexus, Audi, BMW, even went outside of the «German Engineering» world, even thought of Subaru and even a Ford Mustang. After strenuous months of car shopping, I was ready and decided to purchased an Audi A4, well mean while driving through Cerritos I decided to pay a visit to Lexus, after a horrible experience with Lexus from Cerritos we noticed VW McKenna, decided to pay them a visit, little that I know the Seller Representative John was amazing, outstanding costumer service, impressive knowledge, and very understanding. Francisco Ortiz then came and helped us out in order to get a great deal. We probably arrived around 4:00pm and end up leaving around 10:30pm. How’s that for some patience and persisting costumer service?! Great! Special mention to James Keenan in the financial department, great help and communication, definitely thinking of coming back and staying with the VW family! Loving the CC Sport!

Thank you to Francisco Ortiz and Westley Medeiros for all the special attention we received from you. Francisco helped us negotiate a great deal. Westley showed a sense of urgency and was very helpful and polite. Thanks for valuing our time. You are very professional and knowledgeable about the new car features. Thanks to you, my wife found the perfect car she was looking for. We definitely recommend this VW dealer to anyone. If you go there, ask for Westley.

The service is not bad. Their maintenance services are kinda pricey. They should have promos more often.
Good thing the mall is around the corner, but the shuttle driver never showed up. Even when they called him

Went car shopping yesterday looking for a car for my son, whose car was totalled in a car accident. We went to Cerritos auto square because there wasn’t a particular car we were in the market for. We encountered, what my husband describes as «vultures» only concerned with making a sale. Either hovering over me or just abandoning me if they felt like I wasn’t a serious buyer. Well I was serious.
Then I walked onto the McKenna VW lot. I was approached by John Kagaryan. His first question to us was «how were we» nothing about what we were looking for. I explained my situation and that I just needed some space to look around, which he gave. But when I asked to see a particular car he was there to help, without hovering. After looking at the car, we explained that we were still looking around. He was gracious and gave us his card and took our number. Because of his personal approach, we came back later that day and purchased the car.
During negotiations, we met Kelly Wilson. He is the most down to earth sales manager. He was upfront, transparent and broke down all the figures so that there wasn’t any questions or misunderstandings about the contract.
These two men made our experience a great one. They went above and beyond because they were more concerned with making us a long time client and not just a one time customer.
Definitely going to refer this dealership to anyone looking for a car.
Thanks John & Kelly!

Driving back to San Diego with our brand new 2016 Volkswagen! Thanks to Westley Mediros and the staff from Mckenna Auto Sales.

Went to this dealership and worked with Bret since i had in the past. I talked to Bret about getting me pricing on a Passat after our test drive. This was on 4−16−16 He said he would send them over to me. Days flew by, I would call and he would say he had other thing going on. OK, i understand that maybe he’ll get me numbers later on. Today is 4−27−16 even after multiple attempts to contact him no response.
Pro:
–Test drive was fine so, he was knowledge about VW.
Con:
–no follow up
–could not even get a price
Clearly, they are too busy and do not need your business with their high Unilocal reviews.
So I called the number below from their sales manager, he didn’t pick up so left a message. No response back 2^nd day now. Must be the theme there.

We just had a great experience here, leasing a new E Golf.
Our salesman was Jarrett Sottolongo, who did a super job. He was very professional, friendly, and helpful. Never once did he manipulate the deal in any way. To the contrary, he went out of his way to help us get the deal done quickly and the deal honored the national and local ads to the letter.
Also thanks to Davide Pavesi for steering us through the financing as smoothly as silk.
This is in marked contrast to our experience at VW of Orange, which was absolutely terrible.
Final analysis: McKenna VW Cerritos: A+
VW of Orange F

I just recently purchased a new 2016 VW Jetta. I love the car. Anyways, I had reached my 1000 mile oil change and free car wash. I brought the car in this morning when they opened at 9am. I was planning on probably waiting for 2 to 3 hours, which I was anticipating. It only too them 40 minutes. To say the least, I am very satisfied with the time it took and the friendliness of the good people at McKenna VW.
Thank you.

«My 2^nd time at McKenna VW, couldn’t be happier. Hassle free & Westley seriously took our long term needs into consideration when going over our options. Francisco Ortiz and the McKenna Team really worked hard to make a perfect fit for our family!!!» Congratulations on your @Volkswagen, Vanessa! We look forward to seeing you in the dealership for all of your VW needs! #Volkswagen #McKenna #Cerritos

Jarrett helped me with my purchase of a new Volkswagen. The process was quick and easy. He was very informative and accommodating to my needs. Tried to get the best deal possible. He didn’t push us to make a decision.
When we got the car he helped out setting up all the technical features for us.

Purchased my first car today 03/​19/​2016. It was a great day with awesome services from salesperson Eddie Del Angel and manager Kelly Wilson. They worked hard for me to get what I deserved based my my credit. Although I was a new buyer they got me exactly what I wanted. I ended up getting a brand spanking new Passat sport TSI. I’m so so happy with this buy. Eddie was a gentleman from the moment we stepped out of our car in search for a replacement and Kelly kept trying to get me the deal I felt was fair. Thank you so much I love my car!

I take my 2007 Jetta here for service and it’s pretty much painless, since I’m able to go on weekdays when it’s not overly busy. It’s always a pleasure to work with George as well. Would definitely recommend him! Also, I trust the service guys here. I’ve been taking my car here for a long time, and I have never been lied to or anything regarding the state of my car.
Moving on. My boyfriend bought a 2015 Jetta at the end of November, and I’m just now getting around to reviewing (sorry).
Not going to lie. Yes. These guys want to get you in a car. Anyone who works at ANY dealership wants to get you in a car, like, NOW. Knowing this going in, we did not feel rushed, but I can definitely see how people would be. Also, it’s not really a process I want to take hours with, though that’s what usually happens.
What I do not like, however, is the apparent need to get someone in a car so fast, that forms are at risk of being filled out incorrectly. Our information had to be re-​entered MANY times, which definitely made this process a lot longer than it should have, and my boyfriend’s name on the registration is totally incorrect. They put his middle name as his first name. Additionally, I was a co-​signer, and I asked several times if they were just using my credit as a means to get the application approved for the car, but that it would still not be my car. Well, all the information, the title, and everything is under my name.
Thank fucking god, you guys, that we’re going to be together a long time. I did agree to being a co-​signer because we live together and are committed long-​term and it’s a decision we both made together, yeah, but now I have extra stuff that I have to worry about every month. Yeah, my boyfriend pays for the car, but the account is in my name, and that’s my credit that’s on my mind. I almost figured that would happen, so I can’t be too miffed.
Anyway, he leased a car for an alright price, considering his 1998 Jetta TDI just did not want to become California legal. After months and months of trying to get her SMOG-​able, she just refused. The car was also starting to slowly nickel-​and-​dime us for small things, and it was very hard to say goodbye, but I’m glad he’s in a newer, safer car that actually has working features. He didn’t have AC, a radio, or anything else before, and water would leak through the sunroof when it rained, but I digress.
Who really saved the day, however, was Lauro. My boyfriend was getting insane quotes from his own insurance company that he’s had for almost 8 years, with a 100% CLEAN driving record. They wanted almost $ 350 a month from him, and was getting quoted more than $ 200 a month with other companies. Lauro, who has experience with this, was able to get my boyfriend an absolutely great rate with GOOD insurance, with an appropriate deductible, and full coverage. That’s what made this whole process possible.
So, thanks to Lauro, the unsung hero of all this. You got my boyfriend in that new car that day. Cheers.

If I could give 0 Stars i would. I flew down to Mckenna Volkswagen to buy a car. I am a cash buyer and knew exactly what I wanted. The sales rep, Eddie was kind enough to pick me up from LAX — the only positive i could say here. We arrived and curiously the car was not out front. Someone then told me it was the service department getting tires put on?!?
So I sit around and talk with the sales guy for over an hour before I can test drive the car that I have come 600 miles for to buy in cash. (First Yellow Flag)
While I’m sitting there and Eddie has left– this is not a joke— I strike up a conversation with an older white lady who is sitting at the sales desk next to me. She is excited to be getting a great deal on a car. She says she test drove it last night and had talked down the price and was very happy. I asked her what she was buying — it was THE EXACT SAME CAR I WAS THERE FOR. WTH?!?
(RED FLAG)
The sales guy, Eddie comes back and says the car is ready for a test drive. While driving I ask him what the heck is going on. He hadn’t bothered to tell me that there was a serious buyer who had put her credit information in the computer the day before and was there to make an offer on the car. TALK ABOUT AWKWARD and DECEITFUL. MAYBE you tell me THIS BEFORE I fly 1200 miles round trip!!! Then I asked him well what is the policy — He said, and I quote, «well since you test drove it first today you have first priority.»
When I get back I am FEELING scammed and USED because they already had a deal in place with the other buyer and I was being USED to get the DEALERSHIP more Leverage with their terms for her. (afterall they can make alot more money with their slimy credit offers that will rake in thousands or repo car on this lady than my offer)
They then had the audacity after their little scam had been exposed to continue to sit me down and take all my personal information — soc. sec mind you and do a credit check so they could, «know who they were doing business with?!?» When I made my offer with-​in a $ 1000k dollars of their asking price they didn’t even respond they said the car had been sold. WHAT HAPPENED TO FIRST TEST DRIVE HAS PRIORITY IN NEGOTIATING? It was a complete farce because they already had a finance deal with her (which lines the pockets of the greedy dealership). I’m sure me being there really pressured her to give in to their terms.
They then had the arrogance to try to sell me two different cars. I spoke with Jason the short asian manager. He didn’t look remorseful or wasn’t even apologetic. FOR THIS place its BUSINESS AS USUAL.
I come from time when your word was your honor. This coming from a son whose father was a mechanic and bought and sold many cars. THESE boys in mens suit don’t know ethics, respect or what it means to be honest. AVOID THIS DEALERSHIP OR YOU’LL BE SORRY. See the other quotes in Unilocal from others who have been jacked around, deceived, lied to and manipulated and go somewhere else. YOU WILL NOT BE SORRY IF YOU AVOID THIS PLACE. THEY WILL BE POLITE AND COURTEOUS NOT BECAUSE THEY ARE BUT TO GET WHAT THEY WANT.

Went into Mckenna Volkswagen today to take a look at some cars and drove off with a Brand New Gti! I was able to bring in my car as a trade-​in and am glad that they made it so easy to do business.
Overall the service was friendly and the buying process was hassle-​free. McKenna went above and beyond, making accommodations to fit my needs as I was pressed for time.
Richard de Bayona took his time and was patient with me while I looked through the lot for my new car. He actually found the one I bought hidden from view! After my test drive with him, he took his time to explain and describe the features of my new GTI beast. I would also like to thank Tam and Davide for helping make this transaction as smooth as possible.