Norm Reeves Ford Superstore

Despues de comprar varios carros con David Pulido, le hable porqpue tenia un problema tecnico el cual era acerca de mi control del carro con el sistema de mi garage, el vino hasta mi casa me ayudo a programar el control y muy amablemente me resolvio el problema. Le agradezco por el tiempo y la ayuda a David Pulido.

I went in looking for a Ford Focus and came out with a certified pre-​owned C-​Max. The CPO warranty really sold me and I like how Josh the sales person explained the whole process. Josh made the buying experience extremely easy and painless.

This weekend I visited Norm Reeves Ford in Cerritos. I met a fine young man by the the name of Oscar Vidales. I was really interested in a Toyota but after talking to Oscar I realized that he was so knowledgeable about the trucks and other cars I was test driving. He made me feel like family and I really felt bad that we did not make the purchase that day. His professional approach and non pressure attitude sold me on the Ford products and experience. If anyone visits Cerritos Ford ask for Oscar. I will coming back with my wife next week. If you are reading Mr. Oscar get my new truck ready… I’m coming back! Thanks again.

I went in for a mirror replacement and the windshield washer nozzles weren’t working on my 2013 f250. I waited about 4 hrs for them to bring out my truck which was fine with me at the time since it was a process they had to take to replace the mirror.
As I pulled out of the drive way and got on to the 605 fwy the service engine light came on and my truck lost power in the engine. Warning sign on the dash said it was from low fuel pressure, I was barely able to pull out the freeway before causing an accident since the truck dropped its speed to 30 mph.
I then called the dealer immediately to ask what else was done to my truck and they said nothing was done but the work that I had ask for, so I then checked the washer nozzles (something I should of done before I left the dealer) and they didn’t work.
My truck went in 100% fully functional besides the mirror and washer nozzles and came out of the dealer with the engine not working properly, still the dealer claims it has nothing to do with what happened to the truck, they are blaming it on bad diesel fuel. I had the truck for 3 ½ years, only put 18,000 miles and never had a single problem, all of a sudden I take it to the dealer and it broke down. I usually fuel up at the same station and check the water separator every 2−3k miles and has cleanest fuel Ive seen so far. All this seems suspicious to me and doesn’t make any sense.
My truck is still at the dealer and will be there for a while since I can’t get a call back to check on the status because they are to busy, I guess figuring out what they might of done to my truck wasn’t a huge concern to them.

Wow great place to buy a car, my parents bought a new ford and the sales associate Daniel Valadez was really helpful and nice. I really recommend Daniel he knows his cars

Purchased a 2007 Ford Edge from Antonio Carreon. He was an excellent salesman and made our transaction a very smooth one. I highly recommend him to anyone looking to purchase a new or pre owned vehicle.

so I went and bought a «blues brothers» car to cross off my bucket list
a beautiful crown vic, police style!
only problem is that when I went to get the VIN verified in order to register the car with the DMV, the officer pointed out that the vehicle was missing the smog sticker showing CA compliant.
I took my sales paperwork and pick slip to the parts department at Norm Reeves Ford to see if I could buy a replacement sticker
was thinking of only giving them 2 or 3 stars since there was only one guy working the parts counter… everyone else trying to look busy to kill time til happy hour! (yes, it was 330 on a Friday, so pretty sure they were all ready for the weekend)
I would give them 4 stars for the service Juan provided though. Even though he was on the phone with a customer and the only worker at the counter, he acknowledged me and said he’d help me out in a minute. When it was my turn to be helped, he looked up the item I needed and told me they wouldn’t have it at this location… ugh…I give him kudos though since he explained why (they had to have a body shop on site to get this), and told me that the only Ford dealership in Southern CA that still had a body shop was Bob Wondries Ford in Alhambra, and they should either have or could order for me. It’s great that he took the time to go over my needs when a lot of reps would have just said sorry, we don’t have, you are SOL.
so I guess the adventure will continue in my quest to get this bucket on the road and do a Blues Brother road trip! Wish me luck!

What happened to common courtesy? Walk into the service office to be looked at and the guy at the desk went right back to his computer without saying a word. I actually had to ask «him» to help me, the paying customer. Car was brought in yesterday morning, no one answered the phone all day today so I had to drive down there only to b told by this guy that the mechanics went home and there was nothing he could do.
Car was supposed to b looked at first thing this morning and only needed a battery. Thank goodness the manager was doing her job by actually finding the mechanic to see what was going on.
Two days without a car to be told it needed a battery… PRICELESS!
Katherine the supervisor is given four stars for her outstanding service. Would b 5 if it weren’t for the terrible service guy at the desk.

Terrible service. Like seriously seriously bad. Every interaction I’ve had with this place has been negative. When I went to pick up my car, no one even acknowledged my presence for 25 min. I’m very patient but 25 min?! I finally walked up to the guy as his «desk» to asking him to help me. Don’t F$&@ing call me and tell me my at is ready when it isn’t and at the very least have your employees acknowledge people. It’s not like he didn’t see me, It’s a tiny place! The straw that broke the camels back is when parts department put me on hold for 16 minutes with not so much as a howdy do. I called and called and every time was placed on immediate hold. F$&@ this place. Take your car to another ford that had better reviews. Even ghetto ass central ford has better customer service.

Neri at Norm Reeves was SO helpful and courteous and helped me buy my new (used) car! I didn’t feel like they were trying to force me into a sale like you do at so many other car dealerships. I highly recommend this place especially to twentysomethings buying their first car!

Best car buying experience ever… Oscar Vidales best guy to dwal with there. he is super awesome helpful down to earth guys who gets you what you want and at the best deal. Definitely coming back to Oscar to buy another car … financing were great too no BS and got us a great deal !

Avoid Them.
I was in need of a car quickly, and was forced to go through a dealership. I found a 2012 Ford Fiesta SE with 89k miles on it for 8800. It was a former rental car and was most likely beat up. During the test drive, the transmission was jerky, as Fiestas have the DCT that was having problems in the fleet, but it was a decent price and I took it. A few days after the purchase, a check engine light came on. Over the next few months the light would periodically clear itself then return, so I eventually contacted the dealer and asked for some help. There were codes for the catalytic converter, MAF, and various other problems, the service department didn’t want to help as I was past warranty and did not purchase an extended one, so I was stuck on my own. So far I’ve spent a few hundred dollars trying to fix these issues, but as a P0420 code has many different causes, it’s not a guarantee that a new catalytic converter would fix the issue completely.
Sadly, it seems these days that one can’t make a profit without screwing somebody else over. I’d advise you to get an extended warranty at a very good cost, or for free, and read the fine print so they can’t screw you like they got me.

I came in to buy a Ford F-​150 XLT and happened to see a 2015 certified pre-​owned. My salesman was Tony. He was very patient and understanding. He knows how to make customers comfortable. He tried very hard to get a great price for me by talking to the general managers multiple times. All he cares about is making sure you drive off with the best deal and the right car. I highly recommend him.

Did not honor the advertise price of the car. Called was told that the price was correct. When we arrived they began to back out on what was said. Simple honesty would have been better than that two step they did.

THEY DON’T EVEN DESERVE 1 STAR!
I went there yesterday (01/​01/​2106) with my cousin I was dealing with one of the salesman name Donovan (cool dude) so I have super good credit, (a+) I was trying to purchase this 2010 Infiniti G37 with 66k miles. (lease return, few scratches, need alignment, stains, need it paint job) —- (i know call me crazy)) I was trying to negotiate the price but for some reason it seemed like Donovan’s Manager was not in the mood to sale a car yesterday., he offered me a $ 500 discount lol, he didn’t step to the plate at all. I drove over 1 hour to get to this place just to see this ‘MANAGER dude” blow me off in less then 5 minutes? after I was there for like 2hours???, he didn’t even care about credit application or nothing like that — — talking about taking shortcut right??? yea great work pal. —I wouldn’t recommend this place to anybody specially if you dont live close by…
«wonder if someone will call me to apologies for wasting my time… «NOT! BECAUSE YOU GUYS TOOK SHORTCUT WITH ME AND DID NOT COMPLETE ANY CREDIT APP.
btw did i forget to say as i was walking away i heard the finance/​MANAGER guy say:
’ let him walk AWAY, I DO NOT HAVE TIME FOR THIS »
NICE TRY bud not my fault i am not one of your laydown type of customer & not my fault if i am what you guys would call: an educated buyer.
anyhow:YEA NICE CUSTOMER SERVICE PAL

I am very unhappy of what it took to trade out of my lease. I am a business owner and decided to trade out of my Ford Escape and in turn buy a new Nissan NV. I made the deal with Nissan and twice Nissan sent a payoff check to ford which the sent back. They pretty much would only deal with me if I traded my car in with them and pay them the rest of the lease payments. I have talked to ford motor credit and the managers in finance at ford. I felt like didn’t care, spending a half of the day on the phone just trying to get the payoff amount. We just refinanced our house, and I just found out that ford is still wanting the 4,000 more one the lease I already traded in 2 months ago. I will never do business with this ford again

This was our second term lease with Ford C-​Max at norm reeves. Love the car, mileage, pricing and best of all the salesman. Ask for Oscar. He is honest and work the best deal with very minimal back and forth.
We went one day just to shop and finalize our car and lease terms with no purchase. The follow up was we picked our chosen car and drove out within no time as he kept all the paperwork ready to go!

Love my Ford Explorer but the service was horrific. I was all set to write a check and drive off in the car of my dreams. I researched and compared 5 different makes and models, and I decided after time that the 2016 Ford Explorer was the right choice for me.
I went on a Saturday morning and was greeted by a man willing to work with me! I get a better welcome at Wells Fargo these days. I told the guy what I wanted, the features, and that I was looking to write a check today. After 6 hours, and 2 test drives, the dealership told me they were low on inventory and they were trying to find the car I wanted at another dealership. My salesman told me I should go get lunch and he would call me. So I left and got lunch and went shopping. After 2 hours I went back. Nothing. They are so sorry, but they’ll let me know on Monday. I left without a car.
On Monday at 11 AM I call the dealership. My salesman is out sick, the sales manager that was doing little to help was out, and the inventory manager who would look for the car had just come in from a doctor’s appointment. I spoke to Angie, the GM. She told me she would get on it.
After over an hour she assured me she found the car I wanted. I asked her specifically if it had heated middle seats and she said yes. I was happy about the car, disgusted by the service so far. She tells me to come at 3 and everything would be ready for me. I tell her I have a meeting at 4 and I can’t be late.
At 2:30 I arrive and the car is being washed. I wait. 3:15 I ask to see the car. It’s finally brought around and I go straight to the middle seats and ask about them. My 8 year old son is with me, and the heated seats are for him. No more blanket every morning!
The salesman, a new one, just stares at me. This vehicle does not have heated seats. I can’t believe it. It does have everything else I want, but still, the GM assured me. I go back in and speak to the GM. More apologies, more price reduction.
I ended up buying the car, way below price, and I do love my vehicle. The process was horrendous. Buy an explorer and you’ll love it! Just make sure you DO NOT go to Norm Reeves Ford in Cerritos.

Zero stars.
Worst customer service.
Walked the lot for over 20 minutes. Around the front, the side, the back, and even way back where all The cars have a thick coat of dust.
Even walked inside hoping that SOMEONE would help. Nope, no help.
Saw a lot of reps talking, in the hallway, in the cubbies, but not one single soul acknowledged my presence.
Came in with a Chevy wanting to learn more about Fords but nope no luck here.
Went inside again still was not approached.
I had to approach the receptionist myself to ask if there are any reps. I asked if all the reps has their thumbs up their a** since they sure as hell were not making any sales. Then finally a sales person approached and responded I was rude. I advised its not rude if it’s true. I walked away furious at them and yelled I’m glad I have a CHEVY.

I’m writing an update to my review because people have contacted me and asked how the follow up service call was. I called and spoke to the Customer Care Manager who told me the same thing as the receptionist, that I would have to come in the week, or make an appointment for another weekend for an oil change.
She also stated that they would soon be servicing appointments only on the weekends and there would be no more walk-​ins taken. What kind of business does that?
I called SOUTH BAY FORD and was told I did not need an appointment, that I could drive right in on the weekend. I came first thing in the morning, was given a voucher for breakfast, and had my car an hour later. Wham, Bam, Thank You Ma’am!
On another note, I thought hey, maybe I can’t get service but called to see how much brake pads were for my Flex. Nope. I was quoted $ 40 more a pair than South Bay Ford. You’ve totally lost my business.

I’m in a market for crossovers and small SUV’s, so today, 6÷12÷15, I decided to hit the Cerritos Auto Sq.
This review is for the guy that’s sitting on his butt at a desk by the side door, adjacent to the NR Hyundai dealership. I was referred to him by a salesperson from NR Hyundai after checking out their Santa Fe Sport.
After we got introduced, I told this Ford guy that I wanted to check out the Escape. He had the audacity to let us sit down and talk about the numbers right away. I sat down, and this guy started spitting out price ranges, blah blah. Do you seriously think a potential buyer would be interested in sitting down the second he/​she enters a dealership rather than walking around the lot to look at your vehicles first? Unless this guy already judged me or was just plain lazy not to get his butt off of his desk. I honestly felt disrespected and prejudiced. You had 5 – 10 seconds to impress a potential buyer, and you just blew it on behalf of your dealership. I walked out, since there are tons of Ford dealerships out there with more proactive and respectful salespeople.