Penske Buick GMC of Cerritos

I was car shopping and was helped out by Johnny. Johnny showed me everything I was hoping to see. He did everything correctly. I was on the fence between a Terrain and another vehicle from another company. I just wanted to see it, since I hadn’t really seen anything else in that model type from anyone else. So he showed me and really let the car show itself. I was genuinely on the fence once I finished up. But then he asked us to wait and let his manager come talk to us. Pretty shortly after the manager Scott came out, he introduced himself and he started asking us several questions, trying to work the sale pretty hard. He asked what he was being compared to and I told him. He then began to laugh in my face at the decision, patronizing me and trying to pressure the idea of the sale with them. Trying to compare the sale was fine, but he kept insulting me, my wife and our general choices overall in order to try to make the sale. I left very angry, very uncomfortable and very offended by his general demeanor towards me. If you have an opportunity to buy from there, just do yourself a favor and work with Johnny or one of the other well reviewed salesmen, but if they ask you to talk to their manager, just let them know you’d rather not.

This place did a bad job They messed up on the paper work and now we have to waste gas to drive to the dealer ship to fix it and we live far and. We wasting miles and they were rude I would not recommend art, marlon and they took 9 hours !!! Don’t go here

Mike Bower was very professional and returned my calls promptly and answered all of my questions in a polite manner, he’s very good at his job. My problem with the service is the ‘powers that be’, his manager and the person I spoke with at GM customer service didn’t seem to care much about the problems my wife’s car was having. We cooperated and did their tests that lasted a year, but because the final test took a little longer than normal they wanted us to start over again, at that point I’d had enough, there was obviously something wrong with the car and they didn’t care. Because of this we have traded in the car and went with Kia, and we will no longer be a customer of GM.

My Husband and I walked in with the goal of test driving only (3:00 pm), really was not in the mood to be followed around and harassed by a sales person. However, we ran into Marin Ruelas, he greeted us and pointed us in the right direction. We were able to look around the Terrain’s, as I assume Martin watched us from a distance, because just as we were about to look around to ask questions, he appeared. I loved that he gave us the right amount of space to look around comfortably without pressure, on our own and just as we gathered up all our thoughts and questions, he was there to help.
We ended up having to leave a few mins afterward to pick up our kids, we told Martin we would be back later and he said he would run some preliminary numbers for us.
We returned a few hours later (about 5:30 pm) with kids in tow, as it turns out, we were pulling up as Martin was leaving for the day. He ended up parking and coming back inside to help us with our questions and test drive. We went through with a test drive and as promised Martin has preliminary numbers for us. After the back and forth and simple negotiating, we ended up driving out with my 2016 GMC Terrain, which I love by the way! Freshly washed, tank filled, Martin even helped me set up my phone on blue tooth before finally being able to drive off the lot and on my home (6:45 pm).
Great experience, would recommend this dealership and Martin as well!

Be on the lookout for their tactics and games on the financing side and whatever they promise you make sure you read the fine print before you sign anything. I’m a victim of a extended warranty coverage that they charge me $ 2000 on top of an existing warranty. When the warranty is expired, it’s supposed to kick in the extended warranty however they claim that the warranty I purchased was parallel to the existing factory warranty.

Had a wonderful experience purchasing a new car. No hassle, no stress, we were in and out without feeling pressured. David Loyola is your guy if you want to have a positive experience and roll out happy with a new vehicle as I did.

We purchased a 2015 GMC Sierra Denali. José Solis was great made the process quick and easy. Rhonda Delacruz from financial explained everything in detail so we knew what we were getting into.

Went in to enquire about 24 hour test drive. I worked with George in sales. First off he was double talking and I felt like we were arguing. He was talking about appraisals and credit checks. He even said I needed a special invite. I’ve read the fine print and none of this is needed. He said that I test drove the car already. Literally 5 minutes that’s far from 24 hours. All he had to say was sorry this dealership does not participate in that program and I would of completely understood. I like what Buick is doing as a brand but George is not a good representative of the brand. Bully tactics don’t work anymore.

Well, let me start by saying that I normally write good Reviews but on this account dealing with GMC of Cerritos has been a nightmare! The Service department here is horrible and they seem to just diagnosis a problem temporarily fix it take your money and send you on your way.
I Recently brought my 2007 GMC Duramax in for a Service trailer brake system message on my Dash and got charged to repair the wiring harness and it still didn’t work I have taken my truck back on 3 different accounts for the SAME PROBLEM and it’s still not fixed and I am out 1,000 $$$
And am stuck taking it to another mechanism to pay out more $$$$
Thanks GMC Cerritos!!! I’ll go ahead and post what the real problem was when I get my truck back from a real auto shop at a later date.
The problem was incorrect wiring at the main terminal, the trail brake switch was landed on the ignition switch terminal causing low voltage and incorrect signal back to the trailer brakes.
Thanks GMC of Long Beach for fixing the problem and charging me 0 $

Gearn is an excellent person to work with. He goes over and beyond to make sure his clients are happy. I’ve already referred a friend.
Thanks

Went looking for a lease, told George the salesman what I wanted to spend and what I was looking for. He delivered no problems I was in and out within a couple hours.

We had a good experience with this dealership.
I called and spoke with Ryan Holloway on Tuesday, 10÷20÷15 and told him what I was interested in. We talked several times over a couple of hours to discuss the features of the car and price. We were given a great deal with other rebates outside of the Costco deal.
Since I was purchasing through the Costco program I went to Costco first to upgrade my membership so I can receive $ 700 back versus $ 300. We went to the dealership and got there shortly before closing. The whole way there I was hoping there wouldn’t be this bait and switch, but I was prepared for that.
Ryan is really laid back and genuine which we loved. I don’t trust a pushy car salesman that’s such a turn off, but Ryan was the opposite. He was honest and there were no tricks played nor did they try and sale me something I didn’t ask for. We were in and out of there in what seemed to be about an hour which is by far the quickest service ever and we lease from different dealerships regularly. Of course, Ryan also told me to do the credit application on their website before coming in so that helped.
We got the GMC Acadia and so far we love the car. The only negative thing about the car is that it raised my insurance $ 165 per month. Yikes! I think this is the most expensive insurance I’ve paid for one car ever. It’s a beauty though and worth it.
If you are looking at purchasing/​leasing a GMC definitely talk to Ryan. He’s a really good guy. His supervisor Tommy was also great and completed the finance paperwork with us. He was also straightforward, explained everything and was just a really cool guy. Anyway, we are thankful for these guys and love our new Acadia.

Came all the way from Oxnard. Everyone says it wasn’t worth the drive. The discount we received was well worth it. Saved us a lot of money. Everyone was quick to help us. Referred many of our friends here.

I am altering my review because I thought the A/​C would right itself after a while but the hot air is coming out worse than before. I tried waiting it out driving it for a while but the air is so hot that I can’t really touch the vents. I’ve closed it since and every time I open it, the air is almost hot to the point of burning my hands.
I will take it in again today to see what they can do for me.

This dealership is amazing! Guillermo took his time and wasn’t the typical slimy, pushy salesperson that we all dread. He was knowledgeable and easy-​going, no pressure. He fought to get us the best deal and we got our car with little hassle. Previously, we had driven all the way out to Mark Christopher in Ontario, and had a horrible experience there. But Guillermo and the Penske team worked for our business and won us over. They gave us $ 1500 more for our trade than MC in Ontario and worked within our budget to get us a lease payment that was reasonable. So if you’re in search of GMC/​Buick, go see Guillermo at Penske in Cerritos and don’t wast your time and gas driving out to the sticks like we did. Lesson learned.

Top knouch service, customer severe is totally helpful and polite. Getting my car detailed and Lo– jack system being put in. I would definitely recommend this place to anyone looking to buy a new car.

After going back to Penske Chevy and having a difficult time, I was referred to Marlon Reyes over at Penske GMC.
Marlon made my new truck purchase a breeze, and the easiest experience I’ve had yet! He’s very patient on the selection process and knowlegeable on the vehicles and features. Marlon didn’t seem like a car salesman; he came across like a friend concerned with finding me the right truck.
Rhonda helped me in finance– she made our friday-​night purchase easy, smooth, and quick (as we were trying to get out asap)
I will definitely refer friends and family to Marlon Reyes and Penske GMC

I bought a GMC Canyon from this place last Friday. I shopped around online… did lots of online research. The Invoice price printed on the webpage of Penske GMC is what I finally got. BUT, they did try to play some games with me. It is the car sales business people so anything goes.
First off let me say, Robert Adams, was great ! I’m not going to go over every interaction with this man, but I took his phone calls, and likewise he kept our appointment. I told him I was calling around to check on other dealers’ prices, and he was fine with that. And we made the deal in his private office, not on the show room floor.
My advice is, make an appointment with Robert Adams, he is the internet sales manager. Don’t walk in off the street and expect to be treated like royalty. Do your research online. Finance terms, Lease deals, car features, can all be found online.
I was able to find the REAL invoice price for the GMC Canyon online. The price I paid was not much more so I am Happy with my deal.
I’m sure you may be able to get a better price than what is printed as the invoice price, but you won’t get it without a lot of leg work, between competing dealers, and a lot of negotiating. I just wasn’t into it. I have bought and sold many cars over the years, I know what I’m talking about. The advertised invoice price, already has their advertising fees, and profit built into it.
Robert came back to the office with a purchse order for the price of the truck, with tax and license included, AND with, other things tacked on. these other things inflated the price by almost 5 thousand dollars. I told him I didn’t want the extended warranty, the extra alarm, and any other extras… He said he understood but the desk manager added those things on. OK Robert, I get it, your manager tells you to do something. that’s OK, I have a boss too.
But Robert was cool about it, and he returned with a Printed out Purchase order for the price of the truck, with taxes and license.
He returned with the credit terms as well, and we agreed to a deal.
We chatted as I waited for the finance person.
I was finally walked to the back office of Ronda DeLaCruz. Now this is where the story takes a turn.
She had the contract all printed out, and the final price was again 5 thousand above what I had with Robert !
She claimed that the sales department sent over the wrong contract. Ultimately she had nothing but excuses for every contract discrepancy… So I’m not going to mince words, I’m calling her LIER. This person lied to me, and tried to trick me into paying more for than what I had previously aggreed.
Luckily I had the Purchase Order that I asked Robert to print out for me.
I took her contract, and I CROSSED OUT, all the extras she added on. No extended warranty, no extra dealership alarm, No LoJack, and NO upholstery spray on treatment.
WHEN did i agree to LO-​JACK? haha. And «upholstery treatment?» What a joke!
She printed out a new contract, still blaming sales for the mix up.
THEN she tried to get me to agree to a $ 100, deductible on the Factory Warranty. I Think I let out a «HA !»
I said, «How can you charge an extra $ 100 every time I try to use the Factory Warranty?» No other manufacturer or Dealer, charges a deductible ! That’s the whole point of the warranty… if something under warranty goes wrong YOU fix it for FREE. That’s the whole point !“
She shrugged and said, «Oh the sales man didn’t tell you about this? they should have… I’m just going to cross it out and make it zero. I’ll do that for you. »
What Guile !
Finally we had a deal for what was originally agreed upon.
When I got to list of the extras I refused… She told me that since I was removing the dealers’ alarm system, My truck would not have ANY alarm, it was «keyless entry only»
This was either a LIE or she was willfully ignorant of the products and features she is responsible for. Since I don’t think she is a stupid person. I believe she was LYING to me !
We stayed on this point for sometime. Because Robert explained to me that the truck had an extra alarm system, that was installed for the dealer. it included extra tamper features. If I didn’t want it, I didn’t have to take it, and that the FACTORY alarm would still be active.
Rhonda told me that if that if the window were broken the alarm wouldn’t go off.
Rhonda told me that if someone broke in, the truck alarm would not go off.
Clearly she was lying to try to get me to buy the alarm.
I went to the bathroom at this point, and when I came back finally Robert came in and clarified for us exactly what the factory alarm did opposed to the extra Dealer alarm.
I finally signed the sales contract for exactly the features I wanted, NO extras. And we were done. Beware the finance managers, they WILL try to trick you. Like I said this is car sales business, anything goes. Good luck.

Desde hace dos meses mi búsqueda por un carro bueno y económico empezó. Fui a Carmax, Fiat, Toyota, y Kia y nada me convenció desde el trato o el precio no llenaban mis expectativas. Hasta… que llegue a esta agencia el representante de ventas Jim y supervisor Bob fueron muy buena honda y realmente me ayudaron en la compra de mi carro. Realmente recomiendo estas agencia para todos los que estén en búsqueda de un carro nuevo. Quien pensara que los carros Buick estárian tan bien equipados con muchos extras que en otros carros te saldrían un ojo de la cara.

My husband and I went to a couple of other places before ending up in Cerritos. We had in our mind the exact car we wanted, it was just a matter of finding the right place. I cannot tell you how many cheesy car salesmen we went through before we came here. Penske Buick GMC of Cerritos was actually going to be our last stop before we took a break in the car buying process, but we’re so thankful we came here!
After experiencing the other places I was initially skeptical when I made the call, but Johnny Ramos really took the time to go over the different details of the vehicles and showed so much patience with me! Johnny and Johnny took really good care of us and really made us feel like we were being heard. He also made sure that they had the cars ready to view by the time I got there.
Not only were they amazing in helping us find the right car but they even found a way to lower our interest rate, which was amazing and an unexpected surprise!
I would highly recommend this team to anyone!!!

I will never buy a vehicle from this place ever! I recently purchased a vehicle from GMC, Buick of Tustin. I recently had my seat malfunction. I first called this location since it’s closer to my house, explained to them my situation that I could not wait and had to either be put in a loaner or bring it another day. They assured me I would be taken care of. When arriving I waiting over 15min for some help. Meanwhile I can hear giggling and goofing off in the back…
Anyway once someone finally helps me Frank gave me an attitude explaining policy is they have to inspect the vehicle before giving me a loaner and that could take up to 2hrs. I let him know why that wasn’t explained when i called. He lied and said all GMC dealerships have the same exact policy and there was nothing he could do. I will never do any business with this unprofessional and rude place…
I ended up going to the place I purchased my car, was in and out into a loaner with in 15min… Policy huh…