T-Mobile

Most of the guys that work here are incredibly rude! Customer service is everything, and they lack it! I pay a ton of money for my phone. So I expect some courtesy. Working at a phone kiosk in a mall doesn’t make you cool! Remember who pays your bills! Lose the attitudes boys!

ALVARO!!! I came in to switch my entire family plan from AT&T over to T-​Mobile today and Alvaro was sooooo helpful. I was literally there for a few hours and he was being completely patient and thorough. I didn’t get the vibe that he was trying to milk the system at all. I also felt 100% confident that I was getting the best possible deal, he educated us every step of the way. I work in commission sales so I know the deal. I recommend you see him!

I had a really crappy situation and I work in customer service so I know what it’s like to have an annoying customer. I was that customer this past week. Long story short, my phone was stolen. I had to use my jump upgrade, original phone was returned to me and helped me through my situation. I was so impressed with Denise’s and Mel’s customer service. They genuinely wanted the best for me and wouldn’t stop until my situation was resolved. They know how to keep business. Great job guys and Thank you!

For not being a «real» store, the service at this kiosk is actually better with only 2 people than actual T-​Mobile stores with more than 2 people working. They’ve always been courteous, helpful, and deserving of a review. After dealing with the boneheads at South St and in Towne Center, I realized I needed to give these guys credit.
Even though they were actively helping other customers they were considerate enough to acknowledge my waiting, and even answered a quick question that they didn’t have a phone I was looking for which saved me from wasting time waiting for something they didn’t have.

Went to the kiosk with my mother, she was having trouble with her phone, and Nader took his time checking out the phone and suggesting possible solutions. He upgraded her sim, transferred her contracts, explained to her what he had done and made sure she understood. He told her if she had any more problems, or any questions, to go back and ask for n him. Better service than from a full-​sized store, looks like I know where I’m going when it’s time to upgrade my phone.

If you are a T-​Mobile customer and happen to be in the Cerritos Mall, then I suggest going to the T-​Mobile kiosk right across from the See’s Candy store. It is conveniently located by the «Red Robin» and «Citibank» front entrance of the mall. My customer representative was Michael and he was so nice and helpful. I was looking into buying accessories for the «My Touch» phone and found the «My Touch 3G Lifestyle Music» player. It was a small speaker system that could play music from my phone and was attached to a portable carrying case. I chose the blue case and purchased it for $ 39.99. I was so happy to find something that would play my MP3 downloads and didn’t cost me a fortune. However, when I went home to try my new battery operated speaker system, it didn’t work. The music was all muffled and I could have sworn that it was defective. So the next day, I took it back to Michael at the T-​Mobile kiosk and wanted to refund this item. After playing around with the device, I purchased a new set of batteries at a nearby toy store and placed them into the speaker system. With the flip of the switch it was working! I guess I put batteries prior that were not fully charged and the device was not defective after all. I felt like a techno-​tard and thanked them for their patience. I guess the moral is, if you think there is something wrong with an item you purchased at this T-​mobile kiosk, take it back, have them take a look at it, and if all else fails, buy new batteries!