T-Mobile

Don’t ever go to this place!! the sales representative sucks! I purchased a case and they told me it’s on promotion that I only have to pay 8.50 for the case with free screen protector they didn’t tell me that i have to pay for the original amount monthly .they rip you off .they just want your money .also when I opened an account here the sales rep is not accommodating .he seemed like he doesn’t like his job .he didn’t explain to us the details of the phone that we bought or what our plan is .I will never go to this place ever again! i’d rather drive all the way to cerritos mall because the sales rep there is much friendly, accommodating, and they will explain to you every detail even though the place is very busy.

Came in to switch 4 lines from AT&T to T-​mobile today and the girl that helped me was so lazy and unhelpful! I’m trying to wrap my head around how someone that works on commission would be such a way, she didn’t even have a problem with me walking out and going over to the location in the mall. Horrible.

T-​mobile the worst company ever stay away… if you’re looking for a good company look somewhere else my experience with them it’s been really bad. They blame me for something I never did and they couldn’t help me… the supervisor from Tmobile Rob P said to me he could help me by arranging payment plan or me… my advice for you guys stay away from Tmobile

I see plenty of people complaining, but i dont see what the big deal is!
the people who work in the store are called «sales associates». They’re there to sell phones not deal with problems with service. If they do choose to help you, consider yourselves lucky.
Ive been a customer of t-​mobile for about 16 years now and I am thankful that I have found this store about three years ago. This store has the best «sales representatives» I have yet to come across. They are definately worth the 30 minutes drive, so that they take care of me.
For those individuals who have had problems with «customer service», the t-​mobile company pays a seperate department for that. Heres a hint, dial 611 and talk to a «cutomer service representative».

Her name has been seen before, but I need to reiterate. BEWARE OF DULCE.
SHE LIED TO US.
She helped us move our plan and I said to keep one line unlimited data a hundred times, she assured me that it will be untouched. Come the 15^th of the month where the plan starts, not only has the line been changed but it did not have any data at all.
That means she does not know her information, and she will tell you plans or deals that don’t even exist.
Not only that but she Will tell you to call customer service, instead of handling your problem personally.

Went to the store today to resolve an issue with the Note 4 I was having. T-​Mobile has a 14 day warranty program with new phones. I went there seven times during that time frame and what ended up happening was that they would do a hack job in trying to fix the phone. In other words to not try and give us a new phone under that warranty. It’s funny when they want to close a sale they’re nice and pleasant. Once they have your business they treat you horribly with the situation. So, went back in there tried to explain the problem yesterday, and the store manager Alex was unprofessional and asked if we speak and understood English. I never knew T-​Mobile hired racist store managers towards Asians. He was condescending and smug. I will NEVER do business at that store again. I do hope that people will follow my lead and not go there. They need to go under. The employees there are lazy and do not want to assist those once they have you under contract.
DO NOT GO THERE.

This store has the most dishonest and utterly poor service I have ever seen in my life in customer service. I went in to add $ to pre paid service and they cheated me in to signing a 2 year data plan for a Tablet I don’t need. When I find out that I was cheated, I called T mobile to complain and was told to go back to the store to return the item, but the store refused to take in back the next day even though it says it would take it back with in 14 days… they gave an excuse that the manager is not in the store and they don’t know the code to do the return… keep in mind this was during normal work hours… what is worst is that they were unprofessional and rude… I am very disgusted and upset that I now plan on canceling T mobile after being with them for over 6 years

I went there to upgrade my phone. It was a horrible experience when they deleted all my contacts from my old phone and did not do anything about it. No sympathy to the customer instead they said «You can refund if you want to cancel». Bad customer service. Did not offer any options to solve the problem. I will never ever go back to this store.

I’ve been having some account issues and coming here is just creating more problems…
First, we tried to swtich from a monthly plan to a prepaid plan without changing the phone numbers, I dont know how many time I have to reiterate that, they reassure me the numbers will be the same but they still ended up changing the phone numbers –_​_​– not even with the same area code… I went back again, telling them to change my phone number back, went home and the phone is not even working anymore. I went back again, they said the sim card is not activated (why didnt they activate that in the first place!?) but after the activation the phone still wont dial out. The lady tried to troubleshoot but no luck, then she started blaming the phone… she told me because it is an unlock phone so it’s the phone problem and she can’t do anything to help. I went home, not knowing what to do… trying to put the sim card in another lock phone and still not working
apparently… it is because of insufficient fund… WAY TO GO TMOBILE CUSTOMER SERVICE!

Jerry at this location was polite, fast and friendly, unlike other nearby locations. Please give him praise. Thank you A++++

I came in around 3:30−4PM and the girl that was helping me looked lazy & didn’t want to help. She already had an attitude even before she started helping us. I was getting tired of it so I asked her «do you want to help us because you look lazy» and she was like «excuse me? I’m helping you aren’t i?!» with a mean attitude. And I was like «Yes you are but you look like you don’t want to help so if you don’t want to help I’m gonna leave» and she slammed the telephone then walked away. AND she called someone else asking what time they’re coming in like she was planning to pass us on to him/​her. Her attitude, tone, and body language seemed like she didn’t even want to help. I was just telling the truth. When I went to the other T-​Mobile on south street, they told me a lot of customers leaves this place because of their bad service. It was very unprofessional… She was moving her lip piercing with her tongue while in front of the customer and everything.

I’m surprised this store is still opened! The service is not good…
I was very disappointed in their customer service. The ladies did not know much, and kept referring me to call the customer service number… uh… I came in the store to have questions answered… isn’t that the point of a store?
If you want to leave frustrated, then visit this store.
After 2 visits, and not having my problem resolved… I will not be returning!

If I could give zero stars, or negative stars, I would. Repeatedly poor service and misinformation from this store. This was the last straw. I went in to purchase an iPhone 6 for my daughter and transfer her line from a different carrier onto my T-​mobile account. The phones were on backorder, but the salesperson transferred my daughter’s phone number to T-​mobile anyway. We were told we would have to wait 2 weeks for the phone to come in, in the meantime, my daughter was without a phone! This was unacceptable, so the salesperson finally agreed to supply us with a loaner phone to use, which I would be refunded for when the phone came in. The loaner phone was lame. The phone we ordered never came in. I got the runaround trying to get status on the order. Corporate finally advised that I go to the Apple store as it would be an additional 4 – 6 weeks before the phone came in, and that timeframe wasn’t firm. So, finally, I’m trying to return the phone. The manager on duty says that since it’s been more that 14 days, I can’t return the loaner phone — even though it was their associates fault, and there was never a chance that that phone would be returned within 2 weeks because the iPhone wouldn’t be in by then.
Luckily, Corporate once again made this store’s errors right. DO NOT BUY FROM THIS STORE. I purchased my daughter’s phone from the Apple store using T-​mobile financing. Apple is extremely helpful. You also have the option of purchasing Apple Care from them. I went back to the Apple store today for another phone also using T-​mobile financing.
Buy your phones from anyplace else but this location.

This Tmobile sucks. I went in to buy a phone and when it was time to pay, they said I have to pay with CASH! (Although I was allowed to pay the tax via credit card). I guess because it is a branded store, it is the policy to have customers pay with cash. I didn’t have that kind of cash on me so I said just bill it to my monthly bill even though I wanted to just buy the phone outright. I will never return to this store just based on their ridiculous cash policy. Also, when I bought my new phone they didn’t offer to transfer the data for me or anything. I ended up going to Tmobile in Brea where they did the data transfer for me. This store is small and the customer service girls were more interested in texting on their phones and chit chatting then helping customers and their backwards payment policy is just a turn off. Service was really slow as well and there was a long wait and long line. On top of that, they ran out of bags, so it really shows how poorly organized this place is.

This place a grab bag… more often bad than not. Today’s rather annoying incident is because they were the only local store that has a Nexus 6 on display.
I called in and the girl who answered sounds incredibly bored. I get to the store and there is an iron claw on the phone that prevents you from being able to life, rotate, or do anything with the phone. The kid who identified himself as the manager was rude and condescending, and the girl was a smart-​ass when I called asking for contact information for the owner and refused to provide any information whatsoever.
There was a manager here I used to deal with who was very respectful of customers, even when he was unable to provide a product or service. I can appreciate that a non-​Corporate owned store can’t always do and offer the same things and didn’t hold it against him.
Apparently they aren’t doing well enough to afford to pay for good employees anymore.

Awesome customer service! Always friendly associates and willing to work with problems
My bill was over $ 500 in international charges and one of the girls there was nice enough to call. Care for me. The store is Never busy (at least when i go in) and usually have all phones in stock!

Take your business elsewhere. Came in with a brand new phone, careless employee scratched it up.
Came in today to unlock the phone, and the employee was totally careless and scratched up the top part of my brand new iphone with a pin. She could not, for the life of her, figure out that if a pin did not work on the sim port, she should repeatedly keep stabbing it. Another employee came by to show that there were three other pins that fit and OH, work. She gave me back my scratched up phone without an apology. That shit doesn’t grow on trees bitch.

This review is for one of the associates there, Mike. I went in September 23 to order the new Gold IPhone. Once I went through all the paperwork, he FAILED to inform me of the MOST VITAL PIECE OF INFORMATION to process my order. That I needed to go into my email and electronically sign it for my order to even be processed! Because I was unaware and NOT INFORMED by him, my phone obviously did not come when he told me it would because my order HAD NOT EVEN BEEN PROCESSED! Once I processed it with customer care, the phone was now back ordered (in stock when I placed the order).
Because of Mike’s negligence, I had to go back and forth with customer care because the IPhone that I thought I had placed an order on in September was NOW BACK ORDERED. Mind you, if Mike had told me to go into my email the night I placed the order to confirm it, it was still in stock and I would have had my device the next week. Because of the delay, I had to wait a total of ONE MONTH to receive my device.
Then, when I called to speak with the manager, Paul, he had Mike call to apologize, and he initially did not take responsibility. Honestly, people make mistakes but as a sales and customer service representative, you take responsibility to compensate for your mistakes.
I was so disappointed in the lack of remorse shown by Mike and urge everyone to go to a different TMOBILE SERVICE LOCATION or if you must go there, deal directly with the manager, PAUL. The 1 star is for the interior, as it’s a new location, so it at least looks good.
I highly recommend the owner (since it is privately owned) to hire more competent and knowledgeable sales associates at this location. Or at least train and teach them well so this kind of mistake NEVER EVER happens again.

I had no idea there was a new t-​mobile store in cerritos. Not sure how long they’ve been opened. If it wasn’t for my friend, i wouldn’t have found great people to help me out. I had an old t-​mobile account that i was trying to activate and these guys Salvador Baez got on the phone with customer service to see if corporate would be ever so willing and corporate took forever on the phone, almost an hour… His newbie colleague Allan Tovar kept me company with funny jokes, in fact, all the employees did such a nice job entertaining while Salvador was on hold with corporate. This place is pretty darn friendly compared to other tmobile stores that i have been to. After the long wait, i was denied reactivation and had to sign up for a new account. (darn!) I knew if I walked out the door without a phone, I would regret it because something told me I wouldn’t regret buying a phone from Salvador and Allan.
Sooo…I bought a phone and I’m a super happy person. These guys are very friendly that create an energetic atmosphere, so don’t walk in here all grumpy and ruin it for other folks. Remember, you will get great customer service if you ask nicely! (unless the agent doesn’t like their job, then you report them) LOL.