The Home Depot

Hard to find help. I asked for help and nobody ever came. What happened to customer care. Somebody eventually came but I seemed to know more than him. Home Depot is «hit and miss». There are great locations. I guess it is only as good as the employees working there.

Takes forever to get any assistance here. I’ve been waiting to get some tile cut and 4 employees have said the guy «Roland» will be here soon. It’s been 45 minutes since I got here. Horrible customer service.

Customer service is the worst. I would give examples, but I did ask to speak to the manager so I could give «real time» feedback and after 10 minutes of waiting I decided to leave. I would actually prefer to drive out of my way to go to another Home Depot or a competitor store. It starts from the top Home Depot… SMH.

Can we all take a moment for my little plants that died the first week I purchased them :(I was so excited to get plants for my place and take care of them so they can bring good vibes and color but ³⁄₆ of my plants are dead now. I didn’t let them dry out, nor water them too much, they come with instructions. come on! While choosing which ones I wanted I noticed there was a large amount of plants that were already in bad shape which should have been a warning but I was way too happy choosing the few that looked nice and pretty. I saw that they had some arranged for you already as looked very nice as well. I really think they can do a much better job of cleaning up the place like removing the plants that are no longer healthy– or living from the shelves and only having healthy plants to choose from. Not sure if I should even go back and try others to replace the ones I had to throw out.

Never use any of their specialized services or installation services, especially blinds from Spring Window Fashion. It has been 3 months now since they incorrectly installed window blinds and it has been a headache going back and forth with Andrea at Home Depot and the installers to determine when they will finally come and install the correct blinds. Each time I do manage to reach anyone at all, I hear finger pointing and excuses for the constant delays. I even emailed
several weeks ago but have not received a response. I don’t know why they offer these services when they cannot deliver nor are they willing to deal with the customer service issues when they mess up.

Hi, I can’t figure out how to comment back on your question. But the girl’s name started with the letter J. I can’t remember her name exactly, but she was Hispanic, with blonde hair. She looked like she was 18 or so.

Tom Couch is the salesman who assisted me tonight. I went in looking for two Kitchen Aid refrigerator water filters and a few landscape light bulbs. Although he usually works in the carpet department, he was able to locate these items in two different aisles in the store for me. I always appreciate a good employee!

Horrible customer service the girl just pointed me in the direction of the aisle and claimed she was going to call someone for assitance. Which she didn’t because no one showed up

I came to buy some paint to repaint my room and Alex in the paint department was very helpful. She explained what each type of paint was meant for and what would be ideal for indoors. She has a wonderful sense of style. She was able to help me pick out color schemes that went wonderfully with the feel of my home. She even offered helpful suggestions on how to paint as well. I loved having her full attention, I asked if her manager was around to tell them how great of a worker she is. She said she was the only one on shift. I feel kinda bad for only being able to leave a review.

I agree with the other person who stated about the employees being extremely unhelpful at this store. You always see lots of employees walking around, but none in the departments available and willing to help (when I have gotten someone to appear in (house gutters dept.) they guy was clearly making up what he was saying and reading what I could read from the pictures, and what he was saying was WRONG
Parking is horrible. They just took out 6 more parking spots over by Garden Center to build a huge cinder block channel for carts. The store also takes out two more rows of parking for extending their Garden Center products. They clearly allow their employees to park in the front of the lot (the back lot near Alondra St. is always open) there is no parking available in the front near the store’s doors.
The Garden Center is small and a terrible selection (they did not even have common Privets in stock). Recently the person who oversees the Garden Center has in effort to pack in more products in a very small area has made the store shelf units closer over by the lawn fertilizer so now you can not get down the isle if someone is in isle with your cart to get next to the bag and get it into your cart.
I avoid this store if at all possible because every time I go there it is a huge irritating disappointment. The people who work there do not care to do there jobs.

Thanks manager hann and Robert for making our experience great at this location when our first time here last time wasn’t the greatest but wasn’t the worst. I’m glad we gave this location a second chance happy for the improvement

SHOUT OUT TO EMPLOYEE, N’ESHIA!
We came here in 4÷9÷16 with our 91 year old grandma who wanted to shop for a few things. She wanted one of those electric ride on carts to get around because she gets tired quickly of walking. The employees and even the security guard were helpful trying to locate one but it turns out there wasn’t one available.
An extremely nice and thoughtful employee went above and beyond to make our Grandma comfortable. I believe her name is N’eshia (I hope I got the name right, I think that is what it said on her apron!).
Anyway, she got Grandma settled in a comfy chair and offered her a bottle of water and treated her like a queen. Then when she found out it was her 91^st birthday, she gave Grandma a big hug.
After a little rest in the chair, we were able to help Grandma grab her things and we were in our way. Thanks N’eshia!

Went into Home Depot a week ago and asked about getting an estimate to install vinyl fencing. Took my info. But never heard back. Went there again and checked at the desk and was told it was never input to their computer. Took my info again and said 24 – 48 hrs I should get a call.
I got the call after the 48 hours and told him what I wanted and he cut me off in mid sentence and said ‘nope we don’t do that.’ Bam.
I wanted to see if I could have a vinyl fence installed on top of and existing 3′ brick wall and add a gate.
Never will ask Home Depot for help again.

Just ran in there, it looks like everytime I need something in a huge rush I somehow run with extreme luck… no kidding… like our Unilocal people say there loosing points… most times that I go they aren’t much help, and at times they take quite a while to attend you…
but lucky me like I said when I’m in a rush everything goes my way and that is a huge plus…
I know customers service should be good everywhere and at all times, but when you are in a rush… well that makes me very relieve and extremely thankful so 4 stars from me…

This Home Depot isn’t too bad but some shootings have happened recently so be safe please. I did see a security guard near the entrance though. It smells like wood inside, so don’t come here if you can’t stand the smell of wood. They have everything from doors to household supplies. Overall, I may return as this is the closest location to me as of late.

This home depot is not as good as some others. It is the closest to my house but is smaller and not as well run.
I come to this one when I just need a couple of regular things. And sometimes I still have to go to another store. Today, I was making a project out of ABS pipe. A very mall project and needed a few elbows a couple of tees and some pipe. They are ALL out of the Tees. How can you run out of tees? The box was void of the tees that were supposed to be in there but there was a collection of different tees in the box.
So now I have to drive to the other Home Depot to get the rest of what I need. It seems that most times if I start at this Home Depot, my projects turn in to a two Home Depot day.

Service was good as always. I am always impressed how there are multiple employees with orange aprons waiting to answer your questions.
After I found out where the bug spray was I went to go make a key. I was impressed when the employee saw me standing in line and started making me key before he was even done with the previous person’s key. He was making two keys at once! It saved me a lot of time and I was appreciative.

No price on the wood, cashier didn’t know what to do, forgot to take the wrong price off the receipt and no apologies for 2 mistakes. Poor customer service!

This is one of the most ill-​informed establishments I’ve ever been to. It’s close to the area I’m generally in, but I do drive out of my way to go to one of the other locations. I asked one guy where the light bulbs were and he sent me to the wrong aisle. I asked someone in the area I was sent to and he told me to ask the electricians, that he was only a plumber. He actually didn’t speak English that well so I kind of smiled and walked away. Took three tries to find what I was looking for. And the bulb I needed isn’t a standard size so there was only one option for it.
This isn’t the only time I’ve come in here and no one seems to know the sections of the store. I would venture to say I’ve been here off and on for the past 10 years. And it’s still the same.
The only thing I do like about this store is their Saturday children’s workshops.

This store is consistently dropping the ball for me. From misquoting a lead time on my tile (10 days quoted, actually took 25 days) or the horrible customer service from M’eisha — by far the WORST experience I have ever had with a customer service person. She was condescending, rude and had to have the win… until Dale walked by. I asked her if he was in the store and she said «no». 10 seconds later Dale walked by. I let him know I was being spoken down to and I had just asked for him — I didn’t appreciate being lied to by her. She changed her tune almost immediately… great dose of instant karma for her.
The only reason I gave them 2 stars is because of Dale. He is THE MAN. Really helpful, I mean genuinely helpful! Goes out of his way and does everything with a smile. I have given this store $ 11,000+ business and its all because of Dale.