The UPS Store

Been waiting for my delivery all day also posted a note on the front door letting them know I’m in the back so knock loud. I checked the tracking number and it said «The receiver was not available at the time of the first delivery attempt. A second attempt will be made.» Wtf I pretty much wasted a day…

I truly prefer FedEx over UPS because they are much friendlier and know how to talk to their customers. Yesterday I ordered something off Amazon and paid for NEXT DAY AIR so you would think I would get that right? WRONG! I check my tracking number only to find that UPS has changed the delivery location from my home to my UPS Access Point. I called UPS and spoke to this rude supervisor who claimed his name is Ray who told me I could pick my package up after 8PM tonight or between 10AM-​1PM tomorrow. Now why am I being inconvenienced due to an error on UPS part??? It makes no sense and the supervisor claimed that he was trying to help me when in all actuality he was doing everything BUT THAT and when I asked him why my package couldn’t be delivered today he said «because our drivers have already left and they won’t be coming back to just deliver your package» I didn’t ask them to though that’s the thing! I do not live within walking distance from the warehouse so using my gas and my time to correct an error that was not made on my part does not seem right or fair. I honestly hope that UPS can get it together and learn how to speak to people because this is my 3^rd bad experience with UPS in the last month and a half. Poor poor customer service!!!

The place is the worse! Got here at 1p. It’s now 1:30 and this lady is still in the «back» looking for packages. Wtf!

The staff here is absolutely amazing!!! They were kind to every customer that came through the door while I was there and extremely quick at processing my request. I will most certainly be visiting this shipping center again, thank you! :)

I try my best to never use this service. They are the worst delivery service EVER! They could care less! They never delivered this package to my home today they delivered the sticker to my neighbor who was not even home! Then they said they’d call me to make other arrangements and they never did. Please don’t waste your time with this service. As for me I will call fedex next time.

Closed 8:30PM.
Please update your incorrect store hours; it reflects poorly on your business.
Been having quite the luck with incorrect store hours on Unilocal

Another UPS driver lazy on the job and a customer service representative ready to go home. Puts status as «Our driver requires security access for this delivery. We are attempting to obtain the access information.» which never happens to other packages I get for my business. 9:30 AM to 10:30 AM I was outside the gates. I checked my delivery status and it says 9:58 with that reason. I called customer service and was told to pick it up at Moore and my package will be there. I drove 10 miles and it was freaking closed! I had to drop things I have planned just for this and wasted my time.
I called again and the agent told me its open, I am standing there and its closed. Filled a complaint to the people involved. Total liars.

A lazy UPS driver lied about «attempting a delivery». I’ve been at home waiting all day on the package since it’s a gift. No buzz at the door, no sticker left behind, nothing. Went back and forth on the customer service line for a few hours. I was told a supervisor from this center would call and of course didn’t receive a call. Eventually someone on the ups customer service line got on the phone with this «supervisor» and 45 minutes later — they’re supposedly closed (an hr earlier than they were supposed to).
But what do you expect from unionized employees who don’t care about or need to do a good job?

Went to this ups to drop off a Chegg package. There wasn’t any employee there for like a good 15 mins. A lady soon came out, she was older, skinnier, with ashy blonde hair and I really do appreciate her helping me with my package. I’ve never sent back a package so it was confusing. But what I really like was that the second she came in she had to deal with like 7 customers, so she was hustling to get to every costumer. I really do appreciate that… So thank you…

Bad! Bad! Bad! Bad service ever! Next day delivery means nothing to them. Keep delayed our package til 3 – 4 days later. We called and looked like no one was cared. The corporation office and local office has no communication whatsoever. Corp. office told us one thing and local office told us the other thing. Corp office should let the local office handles things for themselves and they should have direct numbers for local office. Stay away from UPS as much as possible. This is not happened just 1 time, multiplied times in the past already.

Waited in line for 2 hours today to pick up packages. Although customer service was very nice and helpful to me, I am rating this location 1 star due to lack of structure. The management of this place absolutely sucks. They only had 2 people working the Pick-​Up location :(
What’s even more appalling is the lack of class customers have over their materialistic packages they are attempting to pick up. I was confused as to why there was a big security guard at the Pick-​Up location, now I know why.
So many customers yelling at the CSR’s that are TRYING to help YOU by getting your packages. Instead of yelling at them, why not direct your anger towards the Executive Team that is poorly managing this location. Call UPS at their headquarters and start the revolution. If you want to see change, DO SOMETHING ABOUT IT, instead of bitching at customer service. WHICH by the way, they have no control over anything.
Bottom line is, expect to wait a VERY VERY LONG time to pick up packages.

I ordered a kennel for my dog who is having surgery on 12÷7÷15. My delivery date was 12÷2÷15, however, I just received a text message telling me that there’s been a delay. I figure it’s back east in the snow or something. No, I find that Cerritos UPS facility has been holding it. I call, talk to the rep who says it’s being held for «holiday packages». No, it’s a big ass box that nobody wants to pick up. MY DOG IS HAVING SURGERY!!! So now, I have to cancel everything I have planned to wait for a phone call from an incompetent company within an hour (?) to let me know when I can pick it up. I will never, ever use or recommend UPS to anyone, not even an enemy.

What a Mother effing joke. I was suppose to get my package yesterday, and i checked the status yesterday it says it was on the truck and on its way, and of course it never arrived, so today i called them and asked then about the status of my package and they say its on its way, I told them that the situation was the same yesterday where on the tracking page it said it was on its way but i never receive it, i asked them if i am gonna get the package today for sure, they said yes, because they are sure that the package is on the truck. Its 6Pm now and i still dont have it yet, i hope i will receive it later today but i doubt it, I wonder will i ever get my stuff, or its just gonna be on its way forever because its being delivered by a Fxxking TURTLE. This had happen to me twice now and what is the point of having a next day or faster shipping if there always gonna be a delay.

I really wish FedEx would deliver he iPhones for Apple. UPS is disorganized. I’m here waiting in line for over 2 hours and the employees are all laid back taking there time. You would think UPS would have extra help for this new iPhone delivery. I guess UPS just doesn’t care.

Generally I’ve been fine with UPS; however, this experience ruins it all:
Ordered item on Weds morning through Amazon with 2 day shipping. Item confirmed via Amazon email and tracking (on both UPS site and Amazon) that item would deliver on Friday (which is important, because it’s a gift I needed for Sat). So I specifically worked from home on Friday in order to be home to receive package. I had been checking on line on the UPS site to track the progress of the item. By Friday morning, the package had been scanned in at the local UPS hub (5 miles away from my house, a 10 min drive — max). Cool — item is almost here. A couple of hours later I look at the UPS tracking web site again, and the delivery date for some reason has been «updated» to Monday delivery. What?! I call Amazon and they confirm that Friday is still the delivery date requested and they are not sure why UPS has changed delivery to Monday, Amazon calls UPS to investigate, and UPS can’t say why the delivery was changed to Monday, but that’s what their system now shows and it can’t be changed — even though Amazon is telling them delivery date is Friday. It’s not even noon yet, so I offered to drive to pick up the item at UPS but they said they wouldn’t release it to me until after a delivery attempt is first made on Monday. So package is currently just sitting at UPS, 10 min from my house, and still can’t be received until Monday. UPS = clueless customer service.

Te Driver Didn’t come to my door so i had to Come here and wait and line and after wait for one hour so I can’t find my iPhone I been waiting for 45min already unacceptable

Rude phone customer service. Could not answer a simple question.

…Parcel Undeliverable?
More than likely you’re here because of an incompetent or lazy UPS delivery driver!!!
and if the ‘customer service counter’ continues to raise your blood-​pressure,. ask for Ted!

Some people wants to see the world burn. Specially the old man as the security guard. He is the most useless person I’ve ever met. I asked him to let me talk to the manager and he’s answer was «everybody wants to talk to him»
Do you guys think this is someone that can be representing UPS?
If you’re receiving a package go with someone else.
If you miss a delivery attempt to bother to pick it up the same day. They said they’d call you but they never do. No matter how many time you call, you always get the same answer. I would like to write more but if you wanna experience all the bad experience, go for it.

Everyone was so friendly! They even had treats for my dog! They found my package right away and made it such a pleasant experience. Thanks!

Worst customer service ever. I paid for 2 day shipping on an important item I needed for work. The item was supposed to arrive on Tuesday and since I knew I wouldn’t be home I left a note on my door asking the driver to leave the package with my neighbor.
I got home Tuesday to find a «missed delivery» slip on my door. Wednesday I asked my sister to go by my home and get the package for me. She got to my house right as the delivery guy was leaving and he wouldn’t give her the package. Thursday I left ANOTHER note with my full name, info, asking them to PLEASE deliver the package next door. I got home and there was no missed delivery slip, no package, no sign that UPS had been there at all. So I checked the online tracker and see «final delivery attempt failed. 12:44pm Thursday.» I got home at 1pm and my note was still on the door!
So I called customer service and was told that if I want the package delivered to my home then I have to pay an additional fee, otherwise I have to go to the facility 3 cities over from where I live to pick it up. And of course if I want them to send it to the facility ACROSS THE STREET from my home, that’s also an additional fee. I asked if the driver could just come back since he was just there 15 minutes ago, «That’s at the driver’s discretion, but not likely.» So the driver IGNORES notes saying to deliver it right next door and now it’s up to his discretion whether or not he wants to do his job?
Then he tells me that they’ll only hold it at the Cerritos facility for 5 days (not business days, FIVE DAYS) then they’re returning it to the sender and of course he had a piss poor attitude the entire time like I was bothering him by expecting services that I already paid for. So I now have to take off work to go and pick up a package that I paid a STUPID amount of money for it to be shipped via 2 day delivery and now the materials I need in that package are a week late which in turn makes my entire project a week late.
I will NEVER be using this company again. Even the Post Office has better customer service than these guys.

Why has my package been sitting there since 6 am yesterday (friday) and now they are telling me I won’t get it until Monday? ?? They won’t even let me pick it up. SMH. …RIP OFF
THEY MAKE PROMISE THEY CAN’T KEEP, POOR CUSTOMER SERVICE
***USE FED EX***

I don’t know why this is rated so low. The dude behind the counter was real cool. They gave me a free box and shipping material to send my package back and they taped and sealed it up for me.
Good service.

This UPS service center saved my butt for some important documents and items numerous times. It can hectic and they have a small window. however, you must call UPS and tell them the reason why your package is vital to you. The more important, the more harder the men in brown work for you. Believe me, it’s true. UPS isn’t the typical USPS worker. Despite the warehouse antics, these folks are serious.
Come early so you don’t have to wait but the advantage of being last in line is the event the truck your package is located in arrives later than the others.
good luck. this is pick up only. no sending out stuff.

This review is not for the UPS guy (or girl) that «failed» to deliver my package. This review is also not for the UPS corporate office.
I get the fact that there are circumstances that a UPS driver would be unable to deliver some packages. But I think it is just fair to give kudos to the UPS people working behind the counter for providing a helpful and professional service when I paid them a visit to pick up my package. Keep up the good work guys and girls.