Enterprise Rent-A-Car

Excellent rental experience! The staff at this location was extremely helpful and went out of their way to accommodate my requests. I rented a 15 passenger van from July 31^st to August 8^th. The Van was spotless and very comfortable. I highly recommend this location due to the employees who are assigned there.

First, it’s important to note that we do not NORMALLY deal with this location. But we needed a last minute vehicle and the Enterprise manager we normally deal with told us to come to this location because she knew they had the vehicle we needed (well not needed, but could live with.)
Pick up process was great, Matt was great. Everything was fine.
I just checked my bank account and saw for what we normally pay $ 90 for, this location charged us about $ 250 for! Almost 3 times the normal amount we pay!!!
Enterprise REALLY as a whole needs to get all of their branches on the same page. If you have a branch that has a customer that continuously uses your vehicles and that branch manager sets up a way to continuously do business with you… all other branches should be privy to that information and should perhaps follow the same system the original branch manager set up. Because when they don’t…that Enterprise /​long term, frequent customer relationship gets seriously damaged.
I would NEVER rent from this location again, even in a last ditch effort. I’m seriously considering renting elsewhere all together (since my original branch manager at our normal location is not there anymore. But so far the new lady is doing pretty great. Just will make sure if they can’t help me out I know not to go to the Chadds Ford location.)
The manager is giving me a credit since they charged my spouse as an additional driver. That still brings the price from $ 250 to probably like $ 210…on something which normally we would have paid $ 90 for in Oxford or Kennett Square. Absolutely CRAZY and should be unacceptable within the Enterprise company itself (as it’s a sure fire way to piss customers off and have them not come back.)

Rented a mini countryman which was fine. Thought $ 90 per day was a bit steep. Won’t make that mistake again.

Mark, Melvin and the rest of the crew at Enterprise are very customer-​focused. They do whatever it takes to get you the car you need, when you need it, no matter how urgent your need may be. They’re professional while friendly, making sure the cars are clean and ready. Importantly, they always ask for customer feedback on their service.