Cutter’s Mill Pet Store

This is now owned by Concorde Pets and I have to say that I can already feel a drop in customer service. Wouldn’t honor a 30% discount when they swiched over. Too bad, I was a very loyal customer… one of the few places they sold my dog’s grain free food.
Hello Amazon!

I love coming here cause they literally have everything I want from a pet store. They do a great job keeping the store clean and organized. The staff here are incredibly friendly and are always willing to help.

Great place to find all natural dog products.

This is the equivalent of WholeFoods for your cat/​dog. Great selection of high end pet food, clothing and items. Place is always clean and the staff is very knowledgeable and friendly. They also have a very good customer service, they will gladly take products back if they did not agree with your pets tummy or personality.
Highly recommend you join their club card awards, its free and you get many 20−30% off coupons via emails each month.
If you are looking for something different to spoil your pet, either with treats, organic pet food, or UGGs like snow boots, definitely give this place a try.

Yes, Cutter’s Mill is expensive. But, it offers high quality pet food, supplies, etc. I enjoy being able to buy my little pup all-​natural dog food and treats. Other than that, I’m not sure why dog beds and crates need to cost between 300 and 500 dollars.

This was my second Cutter’s Mill location that I visited and while I was impressed, it wasn’t quite as fantastic as the Paoli location. The chain is definitely more upscale than a PETCO or Petsmart, and some of the prices show it, but they do have a loyalty program and while I’m not saying I like to pay more to feel «fancy,» the store does have a nicer, more welcoming feeling than most pet stores I have been in. However, at Paoli, the employees greeted us, offered help without being pushy, and loved on the animals that came in. At Chalfont, they pretty much just rang me up. No one was rude, by any means, but if I’m choosing the Nordstrom of pet stores, rather than the KMart, as I’ve seen another Unilocaler compare, then I’d hope the customer service would step it up a little bit. I’m not expecting a personal pet store concierge or anything, but I’d like to feel like the employees are there to do more than just take my money.

Good selection of ultra-​premium dog foods. If you use their regular 20% off (sometimes 25 or 30%) one item… they are competitive with everyone else including mail order. If you don’t use their coupon your spending a TON more…
That same rule goes on 95% of the stuff they sell. Occasionally they are competitive without a coupon but not often… at least that is my two cents.
Their selection for ultra-​premium dog foods cant be beat in the area.

I really love this place. As far as pet stores goes, it’s really clean and they have a very wide variety of items for both cats and dogs. While the store is a little pricey, if you join their «club» (it’s a free membership) they’ll regularly email coupons. They also have a sale for 20 percent off some category of things (all treats and toys, dog beds, etc.) every few weeks. The store’s employees also seem to have a general interest in pets and are happy to greet you and your dog with advice in the store.
I also like that they support local pet charities. In the warm weather months they always seem to have a rescue organization there on the weekends to help drive pet adoptions. They also give you the option to round up your purchase to the nearest dollar and donate the change to the SPCA.
One of my favorite finds in the store are the bulk treats. You can get a decent amount (a couple of scoops for under $ 5 or so) and it lasts quite a while. Our pup loves them, especially the salmon and turkey grain-​free treats.

Cutter’s Mill is the Trader Jo’s of the pet world in my opinion…
The store has a large variety of specialty/​organic foods for your pet — perfect if your pet has allergies. If you sign up for their enewsletter, they’ll email you a coupon for 20% or 30%. In addition, if you look around the store, some of the items are discounted and at the front of the store, they will oftentimes have a table with discounted pet foods. They also have large bins of free samples from time to time to take.
The staff are nice to me and have always answered my questions.
The store also offers a lot of high-​end gifts and baked good for your pet. The toys are priced pretty good, but if you are looking for more cheap, practical gifts, check Petsmartbut, Cutters Mill has more inventive toys I must admit and a lot that they sell at Petsmart too!
On the weekends, you’ll meet a lot of nice volunteers and pets available for adoption available from area shelters.
A great store.

If I could give zero stars, I would…
Again: Let me state, I was management at this place back in it’s glory so I hold high expectations for Cutter’s Mill in regards to it’s employees and the state of it’s location.
The employees: seem to be very inattentive, nonchalant and just rude. Never get a ‘hello’ when I walk in the door anymore, which used to be mandatory of all staff. I’ve walked around for upwards of thirty minutes without any offer of help, but listened to a staff member talk about how he was ‘sooo stoned yesterday’ (good for you, frickin’ help me find things!!!)
The organization is. off – there’s a lack of fluidity which used to exist
I’ve seen stains on the faux-​wood flooring which are indicative of piddle by the way it’s dried (yes, I know what piddle stains look like. shut it)
Prices just keep going up. not the staffs fault; owners Susan and Barry don’t care that people are pinching pennies to feed themselves.
Also: I’d like to add that I use my phone for everything. I get emails on my phone. Most stores accept coupons sent via email on cell phones with the presentation of the coupon. Not cutter’s mill. Same pineapple-​express fan of an employee made me email the coupon to the store email so I could print it out. What the hell. So, I got out of line, and waited for their Microsoft Outlook to download the message, load the images, and print off the coupon.
Ugh. Needless to say, I go elsewhere for my pet needs, unless absolutely necessary.
Dog Town has a lot of the food and toy options in a smaller location right down the street in blue bell, as does Doggie Style.

Love the store because its so yuppie… it makes you feel like you are in one of those boutique pet stores in the city, but the place is actually located in a strip mall.
Large selection of hollistic pet foods and really great clothing selection.
A tad pricey but for my little guy, its worth it!

This store has a great selection of natural, quality foods for your pets. It’s also just a treat to visit, with glossy hardwood floors, stylish lighting, and a clean, organized layout. You can take your dogs inside but it almost feels too nice! They’ve got a little baked goods area, where you can buy «cookies» and other treats, as well as a collection of cute clothing, gift baskets, dishes and tons of toys.. . pretty much all the stuff you’d expect, but some unique brands, an emphasis on natural ingredients, and more upscale items than you would find at a bigger chain like PetSmart. The only drawback is that you definitely pay for all that nice stuff. It’s pricier than other stores, but you just can’t get some of the things elsewhere. It’s well worth the visit, even just to look around. We did visit their pet psychic who seems to be in the store on a regular basis.. . having her do a reading on your pet is free, so it’s worth it for a little fun but she didn’t impress us (she told us our lab likes to play tug, and that our Jack Russell, who we left at home, was white – nothing very hair-​raising). Basically I’m only giving this 4 stars because I wish the prices were a little lower and I wish they carried more clothing items for big dogs – my lab needed a reflective vest and I couldn’t find one, but they did have about 650 argyle sweaters for toy breeds! No fair!

This has to be the cutest non-​boutique pet store I’ve ever been to. It has a great selection ranging from all-​natural pet products (food, treats, grooming, etc.) to sparkly collar charms and giant fluffy toys. My boys are in love with the dried chicken and apple treats and the bakery-​style iced bones and doggy cannolis. It’s also super clean and the prices are pretty reasonable. Next time, I’m bringing my dogs with me – maybe in June when the pet psychic is there!