Jiffy Lube

Under no circumstances would I recommend this Jiffy Lube– following an oil change they did not re-​attach the skid guard correctly and after going over 2 speed bumps @ approximately 3 – 5 mph (had just been at stop) it was hanging on by 1 bolt. Clearly, there would have been a different outcome if I would have been on the highway! In return, the mgr offered 50% another oil change? I have never had this happen at any other Jiffy Lube before–
It was a long night with getting a tow truck etc:(

I think the in person customer service during my service was outstanding and exceeded expectations. Hence, the additional star.
However, after my oil change, I noticed my car resisting. After I broke down on the side of the road (gratefully as soon as I got off of 285), it was determined that the screw that holds the filter in place was not tightened at all. This was removed as part of their inspection. Though very irritating, inconvenient and honestly scary, I do give leeway for human error.
Mickey said she was the manager until I explained my problem, she then said I needed to speak with someone else and complete a? QVC. I have never received a return call from the multiple messages nor been able to contact this person. The one time I went back in person, he was not in. I’m not requesting anything unreasonable however I feel the situation should be made right. I lost work and had to pay for someone to come look at my car.
This was a very disappointing situation to say the least.

This may be the best Jiffy Lube I’ve been to. It certainly was the most fun. Fast. Professional. Informative. Football on TV in the waiting room. Free wifi. And the amazing team of (l-​r) Mickey. Lee and Quentin. They put the jiff in the Jiffy Lube. And they loved posing for the photo. Mickey, the young woman with the beautiful smile, made me laugh. Lee, with the watch cap, is demonstrating his too-​cool-​for-​words face. But don’t let that fool you. Lee is super nice.
I’ll be back.

Brought my laptop to get some work done while I waited for my oil change and emissions test. Turned out I didn’t need to bother because they were SO fast! The employees were friendly and polite. I also really appreciated that they didn’t try to upsell me like crazy and they accepted my coupon with no issues.
The waiting room was very clean and the wifi was definitely a plus, even though I barely had time to use it. Good job, guys! I’ll definitely be back.

As always these guys are amazing! Thank you!

My friends car broke down and needed a belt put on. We dropped the car off over night and showed up the next day just after the store opened. We were told the belt would be put on by the end of the day and given we were given a reasonable price. I had to return to the Chattanooga area that morning but called twice during the day to check the status. Both calls resulted in a run around and I was not given a clear answer. I was even told that someone would call me back, they never did. Due to the lack of information and the importance of the repair being done I dove back down from Chattanooga to check on the car in person. Upon arrival at around 5:00 PM I was told that the mechanic making the repairs never showed up. I asked why I was not told the repairs were not going to be made. They had no answer. I took the vehicle elsewhere.

These guys were great! Very helpful, friendly, and quick! Would highly recommend this place for oil changes and tune ups.

I finally found a reliable place I can take my car for regular maintenance. I visited around 5:30 pm on a Wednesday expecting to wait with other people taking their car in after work. When I arrived, there was only one vehicle in front of me and I was brought into the office to wait.
The technician who assisted me was extremely professional — he opened the door, told me about all the amenities available (three different daily newspapers, magazines, television, fresh hot coffee, free wifi, etc.) and confirmed that I needed an oil change and not an emissions report.
After servicing my car (which was done efficiently in about 15 minutes) he showed me the diagnostics report that had been run and took me through my wiper blade condition, cabin air filters, tire rotations, fluid levels, tire pressure, etc, He gave me recommendations for the future but assured me that my car did not need anything else at the time and did not try to sell me or upcharge any items.
I had a coupon I could use to get $ 10 off and after seeing it was close to the expiration date he provided me with a new coupon book so I could get a discount the next time as well. After checking me out he walked me out of the office, held my car door open, and wished me well. Another great detail is that they vacuumed out my car mats and wiped down the interior so my car looked great.
I will definitely be visiting this location again because it is clear that they do great work, care about their level of customer service, and make it a clean, comfortable environment while you wait. Awesome job.

I love this location. They really care about getting you the hell outta there. They were nothing but friendly. My last visit was fun. There was a random guy rolling around in the grass, screaming and telling the grass to get off of him. Then this lady comes in and wants an oil change. While they are looking for her information to pull up her cars history, she offers 4 aliases. As the technician is asking her questions the lady keeps telling the tech to «shhhhhh!!! You are yelling!» There was no yelling. Lol. I had a blast!

Good sevice, didn’t go overboard trying to sell me fivolous extras or upsell. I’d go back.

I think I found the Jiffy Lube location for me. I didn’t even know what I was missing until I came here.
Many things seem standard for an oil change, but the customer service seems a notch above here.
–Someone greeted me as I pulled behind the shop.
–There were magazines and coffee (yes!) in the waiting room
–The mechanic was really nice about explaining a broken part he found near the engine. And replaced it for really cheap.
–JL vacuums the interior with an oil change? Wha? I’ve been jipped all these years…
–They turned off my annoying «maintenance light» that I’ve had on for months (even after getting the car serviced). How they won my loyalty? They did it without even mentioning it.
–Receptionist was really friendly and quickly applied my coupon.
–All the mechanics said bye as I was leaving. That was pretty awesome.
If I’m going to spend my moola at a Jiffy Lube, it might as well be this one.

I went here this morning based on the previous Unilocal review, on my way to work and had $ 10 off coupon. I was equally impressed as Steve R. They came right up to my car — asked if I was here for an oil change — and said they would have me in and out of there in no time.
They ushered me to their waiting room, explaining TV, Wifi and magazines were at my disposal and asking me to make myself at home.
They reccommended I get the high mileage oil as my car has over 176K. They checked my tire pressure and I saw them vaccuum my car too!
They apologized for taking so long — they were shortstaffed. It only took them 15 minutes tops!!!
They always held the door for me — and had my car door open ready to go when finished.
With my coupon and onsite discount for $ 20 off — it ended up being $ 40 total with the high mileage oil.
I highly reccommend this place!!! I will come back here for my oil changes.

Pretty typical place though it was quite pricey for a standard oil change ($ 40). On a Saturday morning I waited 45 min so again, fairly typical place.
First timers mistake that won’t be made again.

I never imagined i would experience such good customer service at a Jiffy Lube but i did at this location this past Saturday. I brought my dog with me and everyone was gushing over her like she was their own pet. They were genuinely friendly… not just being friendly because its their job. They made me feel like a very valued customer and not just some guy that wanted an oil change. They suggested some things i might want to do to the car but were not in any way high pressure about it. When i left they opened the front door for me, walked me to my car, opened my car door for me and smiled and said have a good day. I live on the other side of town in the city of Atlanta but will definitely come back here for any future oil changes.

I went to this Jiffy Lube and expected to sit there for at least 30 – 45 minutes for a work van to be serviced. Twenty minutes later, I was driving away with a fully serviced vehicle. Not only was it extremely fast, but the service was superb. The man working on the vehicles there made me seem like an extremely valuable customer and acted like a very professional man. He made sure I was happy and wanted to know if there was anything that he could do to improve his service. With the service I received, I said no because it was super.
I need to get an oil change in my car right now and I fully plan on bringing it to this place. I’m also going to make sure my wife uses this service for her car, also.
Everyone should go here.