A & K Mega Service

This is the absolute best place in town to get things fixed at. The prices are great and the staff is very friendly and helpful, they are always willing to work with you and get things fixed the right way the first time

This was my third time using A & K Mega Service and I don’t think I will go back. They fixed my screen for the first time when the LCD in my screen went out due to my dropping it. They charged my $ 95. The phone did not work like it use to ask the buttons were very touchy and even without hitting a button it would open the app as if I had. I was unsure if this would happen anywhere I went or not and didn’t have the time to get over to them to look at it again so I was just dealing with it until I had time. After yet another incident I took my phone back to them cause they were close by where I was at the time of incident. The gentlemen (not the owner) who was there this time was very nice. I knew i was going to have to pay again cause it was my fault which I was fine with/​They said they would give me a «discounted» rate since I had been there before. They still charged me the same price $ 95 and said that was the lowest they could go. Knowing he saw not the owner and was not able to make any decisions about pricing I accepted the price and left. Not even a week later my phone started messing up and started having lines go down the screen and and the buttons barely worked. I was upset at this as I had just had the screen replaced the week before and I had not dropped it this time. Looking at my receipt I saw they have a 14 day warranty policy so I called and they said they would look at it. When I took it in the gentlemen who owns the store said he would look at it and see if it was accidental damage or not. He came out and said he did not see any signs of accidental damage (which I already knew I didn’t do anything to the phone) and said he had to call his manufacture to see if they would warranty out the screen so he would replace it. After he got off the phone he said the bad news was they said they would not warranty it out due to they said it would not just go bad without accidental damage. They he proceeded to tell me that I would have to pay if I wanted to screen replaced. Needing to get my phone fixed as it was unusable and I was already there I agreed to let them fix it even though I was still upset that they would not warranty it out as I did not do anything to the screen. As they were fixing it I read their 14 warranty again and it didn’t say anything about they would only warranty it out if the manufacture took it back. So when I went to pick up my phone I asked about this due to their «discounted» rate on $ 95 was what I was going to have to pay again. He said after talking with his manufacture he did see signs of accidental damage (which he never told me after he got off the phone with them) and that their was nothing they could do because he couldn’t return it to the manufacture. At this point I was so upset due to I felt like he was being dishonest with me about the damage and he just didn’t want to have to pay to replace a screen he had to use to fix my phone. After I paid and left the store i looked up online other phone repair shops and found one that had a lifetime warranty of their screens. I called them and told them about my issue and if they had a accidental damage policy and he said they do but usually only if it is water damage. He said they would have replaced the screen for free if they were the ones that originally put it in. So needless to say I will not return to A & K to have them fix any of my devices. the only thing good I can say about them is the gentlemen (who was not the owner) was very nice during all of my visits.

Months following my initial review of Mega Service, I was sent this pathetic plea. I fantasized about responding with witty retorts worthy of a blog post and subsequent comedic cult following, but the reality is that I’m not that funny. So, as an alternative, I thought I’d let the email itself do the joke-​telling. Please enjoy:
«Megs, I am the new owner of A & K Mega Service. I saw that you left a poor review and I am messaging you to discuss it further. First off, I’d like to apologize for whatever problem you encountered. I’m not sure if you dealt with the new owners or old, or an employee, but it doesn’t matter to me. I’d like to make it up to you. Being the owner a small local business it is very important to me to have a good reputation in the area. I do not remember, nor realize or recall the problem you encountered, but I’d like to make it up to you. If there was a problem with the service I will give you a refund. If there was a problem with your iPod touch I will give you a free one. Whatever it takes to make you satisfied and remove the review, I will do it. Please, stop in sometime and ask for [name of panicked author]. Let’s work it out or at least give me a chance to fix it. Or give me a call at 217-​xxxxxxx. Again I do apologize for any problems and I hope to resolve this issue. Thanks.»
The part I like best is when, whilst attempting to reason like grown-​ups, an explicit request for me to «remove the review» is made, just to clarify that he’d like the review removed.
I’ve already purchased a new iPod, and while the offer for «whatever it takes» potentially puts an 18^th century pirate ship full of doubloons and a miniature pony with a funny hat on the negotiation table, I think I get the most satisfaction out of allowing Mega Service to act as their own hangman.