AutoZone

Make sure you go when the decent employees are working. aka the daytime. Headlights both went out at the same time, went late at night twice with no good help. Finally asked when there will be good help available and they said the manager will be in during the day. He was tremendously helpful and got it fixed up and going in maybe 20 min. Highly recommend if you can get decent help.

This past weekend I was in Champaign to visit my daughter who is a student at U of I. Sunday morning, my car would not start.
My daughter drove me to Autozone on University Ave planning to buy a new battery & have it installed. The nice young clerk told me they could only install it if it was in their lot (which it was not). I asked if they could give me a jump start, and he said– «You can just take our jump starter» and he handed it to me. We went back to my car, jumped it with the jump starter and– miracle of miracles-​it started!
Drove back to Autozone to return the jump starter and buy the battery. Roy, the manager, said he’d like to test the battery & alternator before I bought the $ 180 battery. He came out to my car in the lot & both tested fine so he advised me not to get the new battery. I decided to buy my own jump starter which I’ve had to use a couple times since (my car is having some electrical issues & in for service now)
I appreciate that the both clerk and the manager were so willing to help me and went out of their way to help me resolve my problem. They made no attempt to take advantage of my situation to sell me a product that I didn’t really need. Both displayed excellent customer service, which is not so common these days.
Highly recommended– with a shout out for their fantastic customer service!

When the manager discovered they didn’t have what I needed in stock, he called another store, and got them to pull the products for me. Top notch guy. Great service.

I know it’s a chain but my experience here was relatively outstanding.
Dropped in on a random Tuesday night. I needed to switch out some lights on my car and the associates were more than helpful. I had no clue what I needed but the guys working there steered me right. While they recommended a certain light they also mentioned the pros and cons of the other bulbs (trade-​off between brightness and life). Additionally, they were great in getting me the socket pieces necessary to replace spark plugs, down to getting me the right extension size that would fit a spark plug without trying to sell me an entire set.
I’ve been to some crappers in terms of chain auto parts stores where people either have no clue or just plain don’t care. These guys did it right.