Champaign Cycle

After buying a $ 2K bike, I wanted to transition to the rear end and it took me four times and an added $ 1000. Their staff does not know genuine Trek and just sell products! You can never get a true answer! I will never buy from them again!

My mom and I stopped in to pick up my brother’s bike (he was giving it to my mom) after it was serviced. We were attended to quickly. Someone rang us up (a young lady) and someone else (a man) went to get the bike. When it came out, one of them noticed that it needed a little extra air in the tires, which they addressed right away. She explained what was done to the bike, we paid, and we were on our way. Everything seemed to be working well. They have stairs and ramp within the store to move bikes around. My brother’s only complaint was that they waited a long time before telling him that he had to pick up his bike.

I bought a Trek Speed Concept 7.5 triathlon bike here in ⁸⁄₂₀₁₅. Jerry gave me a killer deal on the bike as well as the accessories to go with it. I gave a 5 star review however I believe that when you buy a $ 4500 bike which its sole purpose is racing, that a triathlon bike fit ($ 250) should be included.

I have purchased four TREK bikes from CC. They have always been very helpful — willing to offer help and suggestions, but not pushy. I participated in their bicycle repair classes last winter and learned a lot with direct, hands-​on instruction. If you are looking for a new bike or need some repair work done, I believe the staff at CC are worthy of your trust. Happy riding!

I’ve got to say that my fitting was extremely detailed. My ride has greatly improved in distance and comfort. I highly recommend getting a fitting if you do any cycling.

I called ahead to ask about the selection of women’s cycling tights. I specifically asked about the quality of the chamois on the Bontrager Soltice tights. The man on the phone started talking a lot about pricing of shorts (which I wasn’t asking about) and assured me that they have a full selection of tights including racing tights. I felt confident that I would find something that met my standards. However, when I showed up, I found out that in truth they had maybe 2 or 3 kinds and none had a chamois. I was pretty annoyed. He pretty much lied to me to make a sale.

I have been frequenting this shop for years and the service is excellent. The staff are absolute professionals in repairing and assembling.
The bikes aren’t cheap, but you get what you pay for.
If you want a bike that lasts for years and you will enjoy riding then get a Trek.
It is worth the extra money.
You can be sized for the bike seat and frame.
So you will be comfortable on the bike.
That is a HUGE difference between shopping here and other shops.
If you want fast repairs and the ability to upgrade components shop here.
If you want junk that isn’t properly sized and tuned, can’t be repaired, isn’t worth being repaired go to walmart.

I’ve been going here for over a 10 years, and bought my bike here. Great customer service, they never make me feel stupid or guilty and always explain what they are doing. I’ve never had them talk me into something I didn’t need, and they always give their honest opinion. I’m definitely a loyal customer.

Wow. I have heard about the nice people at Champaign Cycle many times. All I can say, is that the talk is true! Champaign Cycle has enthusiastic, friendly, and dedicated employees who do a great job helping customers find what they need to get on the road.
Going in to the shop, I was a bit apprehensive. I purchased my last bike from one of their competitors in town, and I had a less than positive experience. My experience at Champaign Cycle is so many times better, I just have share it, and tell them thank you for their work!

I owned a red trek hybrid for over 10 years, commuting to work. One day, found that a weld had broken/​cracked on the frame. Champaign cycle replaced my bike at no cost, as treks have a lifetime warranty. Unexpected, and awesome.

Nice serive, welcoming stuff, professional advice.
Since it’s a trek dealer and a professional shop, everything’s not bargain, but the service and the quality worth it.
Look for discounts on their website. I got a pretty good deal.

Great staff, very helpful. I got a bike in the mail, and it came kinda screwed up, and I frayed the brake cable putting it together, and I had lots of issues trying to get the front brakes to work.
I came in and they fixed me up, being a cheap bike that was probably put together in China, there was lots of issues with it, and they fixed it all up.
The staff was very friendly and talked about everything he was doing. I will definitely be going back for any other help and any other bike merchandise I need!

Don’t go here unless you want to spend a lot of money. If you want to spend a lot of money, expect better service. If you aren’t there to spend $ 800 on a bike, expect condescending service. In fact, when I stated my low budget, was almost ignored. I tried to purchase a $ 10 accessory at the lower level cash registered, and was ignored again by all three staff members helping customers who were spending lots — I had to leave without buying anything and will never return to buy anything. Not a good bike shop, won’t go there ever again.

The people who work here are fantastic. First, they were extremely helpful in purchasing process and offered a free tune-​up after 30-​days. I never went for the free tune-​up even though my wife and I had our bikes for over a year. I called Champaign Cycle a few days before moving back to Chicago and, despite having a backlog of service requests for weeks (in part because one of the technicians broke his collarbone), they fit in my tune-​up. And it was still free. If I still lived in Champaign, I’d never consider going to another bike shop and just hope that I can find one in Chicago half as good as Champaign Cycle.

I don’t really know much about bikes, and don’t have a very good one myself, but I’ve always had good experiences here. They once fixed my boyfriend’s bike with some parts they had lying around (because they don’t actually make the right part anymore), and only charged him for a new part that they also had to put on. They’re always very friendly and make sure that you’re attended to, in my experience.
A lot of the accessories in the shop are pricey, but good quality accessories always are. They seemed to have a pretty good selection of road bikes, women’s bikes, etc. And there are always at least a few on sale when I browse around.

This place is a bit off the beating, central heart of Champaign, but it’s worth the drive (or ride!). The staff is welcoming, helpful, unpretentious, and patient. Inventory is diverse and of high quality goods (and the staff actually knows about each piece of equipment they sell). They have indoor FREE spin classes during the winter, which is a very good event to participate in. The store makes you feel proud to cycle when you walk in there, and it is such a breath of fresh, authentic air from the ish that is Durst Cycle. Axel is the lead service tech there, knows his wrench stuff, and is an accomplished racer himself. Their service and retail prices are very fair. These are the good guys!

I know it’s kind of silly that I keep coming back and giving 5 star reviews, but I wanted to offer a counterpoint to Steven’s review. I bring both my bikes to CC – one is a nice roadbike that I take very good care of, and the other is my commuter. I had done a shameful job taking care of my commuter throughout college and haven’t done much better keeping her protected from the Illinois winters, so when I brought her in she was in really bad shape – dérailleur rusted in place, brakes starting to rust into place, chain way past replacement time, disgusting grips rotting off. If there was any bike to sneer at, this was certainly it.
I got no such attitude from the mechanic I worked with. Yes, we laughed together at how long I had put off getting work done on the bike, but there was no condescension, no scolding me for the maintenance I clearly had neglected. He worked with me to come up with a game plan that would keep the bike in good working condition without spending too much money. I ended up paying $ 130 for a slew of parts (dérailleur, trigger shifters, grips, chain, cassette, cables) and labor, including a complete tune-​up. In my book, that is a steal. My trek rides like a totally new bike now.
The guys at the shop are also SO nice – I struggle to get there before 6pm, when they close, and they nicely let me hang around til 6:20 when I arrived late to make sure we had talked about everything we needed to discuss. I truly love this shop!

I can’t recommend this place to many people. My wife and I decided we were going to start riding every now and then but I had sold my bike years ago. She had picked up an inexpensive but brand name bike at a yard sale for a song. We went to Champaign Cycle Co because the tires were flat so we asked the guy if we could get new tires and just give the bike a once over for safety. He wasn’t even willing to look at the bike, he just sneered at it and said, «We don’t work on those bikes here.» The only good thing I can say about them is that he recommended one of their competitors to us and our experience there was great. What we didn’t have a chance to tell him was that I was also going to buy a bike for myself that day. We went to their competitor who was very friendly, took a look at my wife’s bike ON THE SPOT gave us an estimate (that was accurate) and told us to come back in a couple days to pick it up which earned them a few hundred dollars on sale of a pretty nice bike plus the work and new accessories we bought for my wife’s bike. Maybe your experience at Champaign Cycle will be better if you paid a thousand dollars for your bike or imported it from Europe or something, but if you’re just a casual bicyclist I would look elsewhere, the impression that I received from the 5 minutes that we were in their store was that we were note welcome there.

This is about as close as you can get to a funky, helpful, and DIY-​focused bike shop in C-​U. Lots of bikes to choose from, if you’re looking for a new ride. (About that: have you tried Craig’s List?, because maybe a used bike is really the way to go.)
I was in the other looking for some bars, and the dude who was helping me even loaned me a couple of Allen wrenches so I could adjust my existing set up. Hold on: a guy at a bike shop loaned out his tools without thinking twice about it? That’s what I’m talking about: the folks at Champaign Cycle are cool and helpful.
They’re online at

Good experiences there. Nice staff with knowledge. Good to support a local business.
On the one hand, they’re a bit out of the way if you’re near campus, on the other hand it seems that prices drop as you get further from campus…