Pizza Hut

Horrible. I tried to order online two times since I moved to Champaign and both times I ended up with no pizza. First time I cancelled my order because of the two hour wait time and tonight I was informed their driver couldn’t deliver because of a flat tire. I guess he’s the only one they cared to hire. I will not be going back to try again.

They didn’t have an option for zero stars.
I want to make it perfectly clear that I have gone through the trouble of creating a Unilocal account to say how much this place sucks.
I did an online order only to find out that after I did it, I forgot that it was supposed to be white sauce, not marinara sauce. Oopsie.
I called the Pizza Hut not even two minutes later to make the change, however the manager Tim refused to make the change, saying that it was already made and in the oven. This was roughly two minutes after I sent the order online. His response was essentially this: you ordered it, I’m not touching it, and it’s your fault. I think at that point he may have opened his shirt and started to rub his nipples in glee over all this as the cable company in «South Park» does.
He handed the phone back to the REALLY nice girl who took my call in the beginning who apoligized to me. I asked if he refuses to change it, would I have to wait for the pizza to arrive, say it was wrong, send it back and remake it. She didn’t say no, but she didn’t say yes either. The delivery guy arrived and I told him the situation. He called the restaurant and let them know that I was «the guy» they talked about and Tim got on the phone. I said that the pizza was wrong, but once again he just flat out refused to remake it.
I gave them money, asked for something to be changed, and they refused. The cost of making a pizza on hand tossed, then frozen dough is not a lot, believe it or not.
Thanks for the customer service, Tim. I’m making this Unilocal review and calling all levels of management (regional, corporate, etc) above you because of your demeanor.

I was here on work from Washington and though pizza huts there are good why not.
I ordered pasta and breadstick and a large pizza
Pasta was messing wasn’t cooked enough
Breadsticks look like the dough was outdated and looking like someone stepped on it. No care at all
Pizza was over loaded and soggy with grease.
This location has people who don’t care about the food they are serving to their customers and this location should be shut down.
There’s no excuse to send out shitty food

Restaurant review
I was a bit concern with the dated reviews and there was no mention of lunch buffet either in the prior Unilocal,however I decided to come here for lunch armed with a 4.99 lunch buffet coupon req. drink purchase. I was pleasantly surprised that my experience was not as bad compared to reviews 3 years ago. The server was quick to seat our family. Pretty much everyone was going for the lunch buffet at this hour. For 6.79 lunch AYCE buffet you get multiple thin and pan crust pizza with variety of toppings. Some resembled the meat lover with just a few less topping, one pasta that was unfortunately over cooked with limp noodles, but good amount of cheese and pepperoni, a salad bar with iceberg lettuce and other fresh veggies, breadsticks+ marina sauce, and finally cinnamon sticks which were delicious. The pizza variety continues to rotate so you never know what kind of pizza you can get. There is one server really for the whole room, but she still was able to check in on our table and refill our drinks. All and all good if you like pizza buffet, but you can order a large specialty for 10 dollars for a bit cheaper.
Pro: AYCE lunch pizza buffet M-​Fri, not on Sunday though even though the placard says Sunday
Cons: Very overcooked pasta
Hidden gem:
Check online for coupons before ordering, check your mailer as well for coupons. FYI the 4.99 buffet coupon is for one person only not everyone in your party.

I second the review by Grace C. My family and I waited a long time even tho it was just after lunchtime on a weekday. We waited and waited and waited and waited… We finally looked around and noticed the staff and our waitress were outside talking on their phones. Around 40 min. later (remember — the place is empty) our pizza arrives. Pizza Hut pizza itself if fair but this particular location’s staff is just abysmal. Also, the location on campus in Champaign no longer offers a soda fountain and charges outrageous prices for 20 oz. drinks. No free refills. Adiós, Pizza Hut…

Stay far, far away.
My friends and I were getting together to play. a game. (definitely not D&D or anything, we’re WAY cooler than that.). On game nights, we try and keep things simple. Not everyone wanted pizza, and the people who wanted pizza wanted different things — Rosati’s, Jupiter’s, Papa Del’s, Gumby’s Pokey Stix, Domino’s… So we chose a place everyone was OK with, at least in theory: Pizza Hut. We’ve been avoiding Pizza Hut for quite some time, due to an online order last year that the restaurant on Mattis never received. But, hey! Second chances, right? So we make an online order for a tray of pasta, 5 breadsticks, and 2 large pan pizzas with various toppings. Awesome. Estimated time for carryout: 20 minutes. Great. We live ten minutes away, so boyfriend & I finish packing for game night and leave. I call the restaurant on the way there to make sure that our order was indeed placed and would be ready soon. I was told it was in the oven and should be ready shortly. Yay!
We get there five minutes early. We see some food in the little warmy thing, but as no one gave us this food when we paid, we figured ours would be up soon. Two girls were working the registers and seating people. We pay, and one of the girls offers us a booth so we can sit while we wait. Courteous! We decline, though, because we’re there to grab and go.
So we stand around.
Five minutes pass. We’re still awkwardly standing in the entrance. Food is sitting in the warmer. Is it ours? Maybe? No, if it was our food, they’d have given it to us, right? They know we’re here.
We wait.
I ask how much longer. The girl says she doesn’t know, but she’ll try and find out.
We wait.
Twenty FIVE minutes, we’ve been standing. We’re now late for game night. The girl at the counter (the same one who took our money, the same one I asked about the length of our wait) smiles at us and asks if we’ve been helped yet.
WHAT. THE. HELL.
As it turns out, hey, that WAS our food in the warmy thing! It had been there SINCE WE ARRIVED TWENTY FIVE MINUTES AGO. She could have handed it to us AS SOON AS WE PAID.
So, in short: the Pizza Hut on Mattis doesn’t care about their customers, and there is pretty much no communication between the bakers in the back and the ditzes working the counter. Also, the décor is butt-​ugly and the salad bar looks depressing and unsanitary (trust me, I had twenty-​five minutes to inspect my surroundings).
There are a host of other, better pizza places in Champaign, both national chain and locally-​owned. Even Domino’s isn’t bad after their whole updated-​pizza campaign. There is zero reason to go to Pizza Hut. Avoid it like the plague.