Simply Mac

Do not go here with your apple products problems. I came here with a problem with my iphone 6. It was restarting constantly and I often was unable to use my phone. The manager, William, was very helpful when I first went in. He identified the issue as a problem covered under warranty and had my phone replaced. But this manager seemed to be the only one who knew what they were talking about. First of all, they told me it would take 24 hours for my new phone to be ready to pick up and that they would call me when it was ready. I never got a call, email, or text and when I went in after the 24 hours was up I found out it was ready 6 hours before that point. Second of all, after I put the SIM card in and started the setup process, it told me my SIM was not working and that my iCloud account had none of data including contacts, pictures, etc. I had specifically asked that they check all of my data was backed up properly because I absolutely could not lose any of my data. The manager was not there to help the day I picked up my new phone, so when I asked the other employees they told me there was nothing they could do. I was almost in tears because of all my lost data and they started talking to each other about closing the store and leaving (there was still 3 hours before they closed). They tried minimally to fix my problem, then told me I could try calling Apple but that they would not be able to help me. I called Apple thinking that nothing could be done and my data was gone, and their customer service told me I simply had to update the new phone to the newest software because the replacements that 3^rd party vendors have in store are often not updated. This simple fix showed my backups and allowed me to restore all of the data I had. This is a very simple fix that I feel an «apple specialist» should be able to figure out. They showed no compassion for my lost data, did not call me when my phone was ready to be picked up as promised, and they were seemingly clueless to a simple solution, and offered no other options for me to try. If you have an issue with your iPhone, GO TO YOUR CARRIER’S STORE. I wish I would have gone straight to my carrier’s store to replace my phone because when I went there to fix my SIM card issue after getting no help from Simply Mac, the worker told me that they never had that issue and he had been there for 2 years, and that their technicians are much better than Simply Mac. As for other Apple products, make the trip to an actual Apple store. Only 2 stars because of the service I got from their manager when i first went in, otherwise I would give no stars.

Great service every time. Yeah they get a little busy, but at least they tell you what to expect in terms of time it will take to get something repaired and you can’t fault them for that. And if you don’t know that physically damaging an intricate piece of hardware can cause issues to it then… that is entirely something else.
Thanks Simply Mac.

I only give one star as it is required. My husband had an issue with his iPhone 6plus and after talking to AT&T and asking it to be taken to this store.
After being told that this issue was under warranty and would be fixed, five days later, when he went in to talk to them he was told that it would not be covered. This was because the phone was «bent» meaning it rocked slightly when laid flat. Funny this did not happen prior to taking the phone it. This phone went from box to Otter Box ridged case. It hasn’t been out of the case. So please tell me how this phone was bent? Now they were very quick to offer to charge us to repair it out of warranty.
Never again will I go into this poorly ran establishment. Very shady practices.

I can’t recommend this store to anyone because I lost all of my information on my computer and my external hard drive.
I observed one of the reps assisting me using Google and was told that not all reps are certified. I wish they would have been more upfront about their experience because I wouldn’t have trusted them to complete the back up of my computer to my external hard drive had I known their skill level compared to real Apple employees. As it turns out, they messed up the backup to my external hard drive and I have lost my pictures and most all of my documents.
So, I will have to bring my computer into apple to see if they can help me and correct the mistakes made here.
The two hour drive to a real Apple Store in Chicago is definitely worth it and I regret that I went to this store instead of going to Apple to begin with.

Nice, but inefficient staff is quick to give excuses. I recently brought in my computer that had crashed and would not restart. Throughout the process I needed to play middle man for Apple and Simply Mac – it would have been much simpler if I had just brought the computer to an apple store. The closest apple store is near Chicago, so I was willing to put up with a little inconvenience.
The computer needed to be mail out for repair, and was done with only a little hassle. A couple days later I called Simply Mac to ask how long they thought the repair would take and the phone line was inaccessible. So I called apple, Apple told me it looked like the computer had not been shipped because they saw no repair number for the computer. Since I had never been given one, Apple also tried to call Simply Mac using a service number. Apple was also unable to get through due to a full voicemail box. I, soon after, drove over to the store to find four customer service reps hanging out with no customers present. They were able to give me a repair number and the computer did make it to the Apple repair center the day before – from what they could see on their end.
The next day I decided call apple in the evening around 7pm to double check that they had received it and I was informed it was already back at the Simple Mac store. In fact, it had arrived at 9:30am. I drove out to Simply Mac and the computer was there. I asked why they had not called me and they told me they had been short staffed. Maybe I am a little too critical but it seemed like whenever I visited the store there weren’t many customers present. I was informed that there are only 3 people who are qualified to check in apple serviced computers and that they were all gone for the past few days. The manager also explained that the reason the phones didn’t work in the past was because they listened to the voicemail, but didn’t delete them. They were still able to check out my computer, which took a little less than 10 minutes. Computer is working fine. I was covered by apple care so price was not an issue.
This place is fine as long, as long as timeliness and ease of transaction are not important to you. The staff is very friendly, and I am satisfied with the state of my computer (although it was actually repaired by apple).

If you current own a Mac anything or thinking of purchasing one, this is your store. The staff is actually helpful and really want to make a difference, not push products. I came in for computer repairs and left with a repaired computer for free (thanks to Apple), a new laptop, and a new favorite store for all my computer questions or needs.

My old IPad froze in recover mode. I looked it up online and tried the fix it but it did not work. I went to Champaign Compute and was quoted $ 80.00 to fix it. I really did not think the old Ipad was worth $ 80.00 so I decided not to get it fixed. I was shopping in the mall with my daughter and decided to go into Simply Mac and ask them what they thought. They were so nice and super helpful. I was told how to fix it and if I could not fix it they would restore it for $ 19.99. I tried again to fix it but I failed so I took the Ipad into the store. 20 minutes later my Ipad was restored and back to the way it was and was charged $ 19.99. Anthony even helped me restore my backup and spent a lot of time with me explaining everything. I highly recommend this place. Customer service here is excellent!!.

It’s the worst. My iPhone was crashed and the screen was broken. I have the apple care plus so I went there and want to get a new one. But an old man told me I can only only pay $ 299 to get a new one because this is a accident. Then I come back and went to Apple official website to see the apple care plus policy. Then I found apple care plus cover the accident and I only need to pay $ 70 to get a new one. I went to the store again and show him the policy. Of course he said sorry and some stupid explain. He promised me I can get a new phone in 3 business days. It seemed every thing is awesome and I went home waiting. After 2 business days I call him to see what’s going on. He was so mean and said I didn’t call you means the new phone didn’t arrive! He even didn’t ask my name! After 3 business days I call him. The answer I got made me angry and I decided I must write a review here! He said: we can not replace your phone because you didn’t turn off the iCloud. You have two choices: pick up the broken phone or turn off the iCloud. Fxxk! He didn’t tell me I should turn off and the first call didn’t tell me anything about my phone! Only the last day tell me we didn’t do anything about your phone! Waste my one week time and I don’t have a phone for one week! This is the worst store I have even been!

They should call it simply amazing because that’s what it really is. They give you the straight up details with no messing around. They even will fix minor errors free of charge if it’s an apple issue recall, etc. They work closely with Apple and resolve the issue as fast as possible. Honestly their customer service is supreme

Thank god this place exists! I was real disappointed when I got my macbook to find out that the nearest apple store is all the way in Chicago. So i went here to get a phone case and see about someone teaching me how to use the automator program on my mac. I got the phone case and the guy who helped me did a great job installing the protective glass and really seemed to take pride in what he was doing. I had to wait around a bit but I had no problem with it because he was making sure the job was done correctly. I haven’t taken any class on the automator (so the jury’s still out on that) but the price sounds fair at $ 30/​hr as long as the information is good. I’ll keep you posted on that Unilocal world! All the employees are great and give off a great vibe that they can be trusted with your mac product.