The UPS Store

What do people expect from a UPS store? OK, seriously, we surely only expect this to work like a reasonably efficient post office (which is not saying much). This UPS store seems to being living up to that expectation. I’m concerned about those who have written scathing reviews of this place.
Are the employees happy here? I doubt it. Why would the employees be happy here? They mailed my package. It got where it needed to be. I’d like the employees to be happy (just cuz), but I’m not going to take their despondency personally. I don’t think you should either.

This is my UPS store of choice if I miss our regular delivery. The location is great considering there are no other shipping store locations nearby. There is one long term employee, Michael, that is most helpful and easy going. The staff in general are quite friendly and helpful. I have never had a problem going here. The hours are good with the last pick-​up of the day being at 6pm.

After reading the bad reviews I was nervous to use this location. That being said, it was the only location close by and I had to catch a flight later out of O’Hare.
I found the employees to be very helpful, were respectful of my time, and overall very nice.
I would definitely recommend this location. Know what you need to do, be nice, be patient if there is a line, and you will do well.
Don’t let the other bad reviews scare you!

Wow. Went to this location today to mail a package, a very simple task that doesn’t ask for much. The worker I dealt with behind the counter was immediately abrasive with me. Thank God our entire exchange only lasted about 5 minutes because he had an attitude the whole time for no reason. Terrible customer service, I will not be coming back to this location.

Absolutely terrible customer service and respect. I went in there around 1pm on 11÷13÷14. I was shipping very large, heavy electrical units and when I asked for help, the man said, «by help you mean you just want me to do it». Completely rude and unprofessional. The woman rolled her eyes at everything I said about needing to verify their packaging on my unit. I was told, «if I don’t have faith in their capabilities I can go somewhere else». Will NEVER be back. Absolutely terrible customer service– I was too dumbfounded to say anything back.

I’ve never had a good experience here. The employees are usually not very friendly. They tend to be very condescending. Most recently I was trying to ship a package overseas, and the employee scoffed and told me it would be very expensive ($ 178). He told me I could send it through the post office, but it would still be $ 100 with no tracking, no guarantee of how it would get there, and it would take 2 – 3 weeks. I decided against shipping with them, went to the actual post office, and it was $ 65 for 3 day shipping with tracking and insurance. I will never go here for shipping again, especially for overseas. He was either poorly trained (considering they ship for the post office as well), or just wanted to steer me away from the actual post office. I didn’t appreciate either one.

Perhaps others have had a more fruitful experience here, but I have to relay my own experience with the staff. One previous reviewer commented on the friendliness of the staff. I would like to disagree, as the staff person who was supposed to assist me spoke very condescendingly. When asking about printing a label, she said it would be over $ 2 for a normal black and white document. Alright, I did not expect this as my document was paid for by the owner, but I agreed to it. When I asked another question, she interrupted me and said, «Ma’am, like I already told you before, I can’t help you with xyz.» Rather blunt, but I didn’t really mind. It really rubbed me the wrong way when, upon finishing up with the document, she didn’t say anything polite, not even a thank you.
Let me emphasize I came in with a document supposed to ship for free. To go over the $ 5 minimum payment, I bought some grossly expensive packaging tape, bringing my total to $ 9. Ridiculous. Further, the staff person charged me $ 2 for something I could have printed at home. Normal paper, BW ink.
Waste of time and insensitive service. Not the worst, but certainly not the best or even remotely efficient.

Here is what I don’t understand. All of these people are upset because the store has a list and protocol they have to follow. One guy claims they were closed by 5:25, which he thought was bullshit cause they close at 5:30. No sir, they actually close at 6:30 and you don’t know what you’re talking about. People think it’s okay to bash and put the store down based on what the employees are required to follow by their protocol. The entire staff is amazing, friendly, helpful, and usually has you in and out of the store in 5 minutes. That’s where the focus of these reviews should be. The UPS store is a customer service, not a ‘bend the rules of the entire company to serve you and only you’. Here’s an idea, if you are unsure if they can do what you need to do, before you drive all the way across town just call them. Even if they don’t have an answer right away they are quick at finding you a resolution, and calling back to give you an answer. Amazing staff. Amazing store. Don’t let a few assholes on Unilocal discourage you from going there.

Terrible. They claim to be open until 5:30 pm on week nights. And yet they close early. What a wasted and rushed trip over there to try to get something shipped that day. Got there at 5:25 and someone was already vacuuming inside. Will not come back.

I tried to use them for notarizing some simple documents and have them cite a store policy against notarizing documents relating to an asset transfer. One time I had to go through a lot of hassle but got the documents notarized. The second time, they refused to notarize, and I to drive across town for an alternative. This place is not reliable.

Utterly incompetent.
I’ve tried using them a time or two, but they’ve mishandled literally everything they’ve touched. Worst experience to date was shipping some Christmas presents that never arrived — when I called them they said it was because of some (blacked out) chemical labeling on the box. When I’d dropped the boxes off, the minimum-​wage counter person told me it was all just fine. By that time I was in another city and couldn’t go back and deal with it.
Go to the «industrial» UPS place (their loading center) on North Lincoln — as weird as it is and as odd as their hours are, they know exactly what they’re doing and always get your stuff there on time.