Advanced Auto Service & Tire Centers

I have been taking my car here for almost two years now and I have received excellent service every time. Todd, the manager, and his staff are wonderful and have gone above and beyond my expectations more than once. The customer service is so much better than many other places I have brought my car in the past. That’s what keeps me coming back to advanced auto.

I wish I recorded my visit. It could be used in classrooms around the country and businesses around the world on customer service.
I walked into this store while 2 store employees were chatting at the counter. I stood near the counter but far enough away for them to finish.
So far they have not said a word to me let alone, «Good morning, we’ll be right with you.»
I moved towards the waiting room to watch the news on TV, while on other patron was focused on his smart phone.
By this time one of the two men talking, the one with the white beard was back in his office and a third employee walked to the counter from the garage to speak with the man at the counter.
Still patiently waiting the man with the beard pops out of his office again to share his Thanksgiving day stories. Now they have a 3 way conversation going.
Meanwhile, I keep glancing over my shoulder to take the opportunity to ask them for help.
Finally, I walked slowly towards them and not one acknowledged my presence, so I just kept walking towards the exit.
I walked slowly to the exit thinking maybe one of them would notice… it was quiet and I had been there awhile now without any attention… they didn’t.
I did not realize business was so good they could ignore anyone who entered the store.
I also did not realize that the competition for tires was so weak!!! Not.
Not only will I not return to this store, I will suggest to everyone I know not to patronize this business.
Yes, it’s just tires, but like any product or service, I prefer to give my business to those who are grateful and appreciate it.
Lesson 101. Customer Service Matters

Cory was so helpful and eased my stress about getting new tires at the last minute before a huge road trip. He didn’t try to upsell me and worked within my budget. He and his team stepped up to fit me in (on a Saturday!) and get myself and other customers tires done in a timely fashion. Helpful and friendly! I would recommend them to anyone.

Thought that I had found a repair shop that I could trust. They did a great job on some tires for my Dodge truck… at least we haven’t had any trouble for two months. So, I called and spoke with Todd about a new tire for my ’92 camaro and he said «out the door, $ 82» Sent my son down and he came back after being charged $ 91. Not a big deal to most, I called Todd and he said it was because we requested to rotate the old tire to the other side of the car… which I thought was something any tire place would do w/​o charge. Todd said because my tires are directional it required $ 9 more work. He argued and argued, rather than just an apology for the misunderstanding– he had to be right (not the customer). Was a horrible experience.
My son also shared with me they tried to get him to pay for a warranty, which we have never done on our tires– Arizona they don’t last long anyways. I was happy he didn’t go with the warranty, but then he shared with me that while he was there, a customer was arguing with someone behind the desk about a tire she had purchased and they refused to help her w/​o her paying… my guess it was probably Todd.
Bottom line, will still be looking for a good, honest and helpful repair shop. Heard there is one at Guadalupe and Alma School.

They offered a coupon without prompting. Then at check out mentioned what they saw might be problems, told me to check on my warranty, and offered assistance without pressure!

Great place! Had me in and out in no time. Great customer service. My first time here. I’ll be back for sure. Thank you.

I take all my cars here when there’s a job that’s too big for me to do myself but they are really nice guys. They hired a newer manager that is way more helpful than before, his name is Mike I believe, he let me know of a problem my car had that I didn’t notice until I looked under my car. Probably saved my life lol cuz it could’ve been bad had I not been put on to the problem. I needed new tires but couldn’t find the ones I wanted cuz of a rare size so Mike called n looked around n found me a new full set. Definitely appreciated that. I’ve even tried to tip them for doing a good job n helping me out but they don’t ever accept. I’ve been going here for the last 5 years and will continue.

Referred there by a friend, and I go there for everything now. I trust them completely and would refer anybody there.

I was there this morning and noticed the Better Business Ethics Award sign in the window. I have seen it several times but for some reason it hit home today.
I started going to that location about 5 years ago and am ashamed of myself for not writing sooner. I was there today with my Volvo after having been there on Friday with my Audi. I always wait for my vehicle which depending on the job sometimes is a few hours. During that time, I get to see Bob Cook, the manager, and his staff in action.
Bob makes everyone feel like family. Everyone is treated professionally and honestly. What more could a customer ask for?
These guys are the visable part of your corporation and they do you proud.

Best automotive shop I have EVER dealt with.
They are prompt, honest, fair and HONEST. Hard to believe about a car repair place!
Sometimes, they have even taken care of minor issues and charged me nothing. But they have always charged fair prices.
The last time I needed a set of tires, they were less expensive than Costco, and a thousand times better to deal with.