Amazing Movers and Storage LLC

If I could give 0 stars I would! I didn’t know the company was on Unilocal or would warn people long ago! I needed a mover to move me from Scottsdale to Chandler 2 years ago July. They came with right size truck 26′ and 3 men and were quick for amount of furniture I had. Only thing negative was they took a lunch break on way to my new home on my dime?! I’m already paying travel time so not real happy about that. Move really was uneventful and total of close to 5 hrs. Fair enough. Then came the problems!
One of the men they sent evidently just got out of prison after a LONG stretch Gun running conviction. WTH! That guy showed up at my door at 2am banging to let him in. I told him thru the door to leave. He tried to scale the fence to my back entrance as I was on phone with 911. (this was after 10 minutes pleading for him to leave. Multiple police arrived but he saw them swarming parking lot and had run. Over hour later police found and arrested him! I called Amazing movers and yes, he knew he was a recently released convict. He thought he’d give him a break cuz he knew his cousin!!! You don’t send convicts/​felons to people’s homes!!! We are then their victim! Owner said «not his fault, he wasn’t on the clock when this worker tried to victimize me». Chandler Police had a visit to Amazing Movers and all they could do is warn him.
I’m a single woman, not some 30 yr old but in my early 60’s and I was frightened to death!
Moving companies should not send convicts/​felons to your home and we have no idea! I will always use a licensed, bonded company who backgrounds their employees from now on!
This guy doesn’t care who he gets off street. You’re opening yourself up to all kinds of possible criminal activity by exposing your home/​contents/​location for their future criminal activity.
DO. Not. Use

With the guy on the negative stars. Called over a month in advance and was quoted a price which they immediatley went up on the moment they walked in the door. They said because of stairs, heavy furniture and quantity. All of which I explained over the phone. The even said they’d send me strong guys with a 26′ truck. Well, I got mini men that looked like they could use a 26′ truck full of sandwiches. The truck they showed up in was also very small, much like the brain of the woman taking their phone calls. They wanted to charge me for going back and fourth. Very rude and unprofessional. Even wanted to charge me a trip fee after I asked them to leave. I refused. Did not feel it was my error that the person I spoke with relayed none of the information we spoke about and gave me completely wrong info. Would not ever recommend… EVER! Surprised the business is still operational the way they run it.

If i could give negative stars, i would. Called 5 weeks before move to set reservations and get prices. Spent 45 minutes answering questions and setting things up. I called 3 weeks before the move to ask a couple questions and they had no reservation and had no idea who i was. The very unknowledgable lady who answered told me we’d «have to just start from scratch»
No thank you!
I went with In and Out Movers and Terry and his crew were awesome!!!

AVOID LIKE THE PLAGUE/​I called the company to inquire about moving prices. I was told there would be a fee of $ 48.99 per hour with a 22% gas fee. The latter seemed a little ridiculous, but after calling around, I realized that was the industry standard. I asked if there were any other fees and they said there was a stair fee of $ 39.00 per house (old and new). I told them that their competitor only charged ONE stair fee and they said they’d match that. I SPECIFICALLY asked if there were any other fees involved and they said NO. When it came time to settle, in addition to the promised fee, there was a fee for shrink wrap ($ 39.00 per roll), a 99c per mile charge (in addition to the 22% that allegedly went to gas) and they tried to charge me $ 49.00 per house for stairs. All in all, the bill, which should have been $ 680.00 cost me $ 820.00 — $ 140.00 more than I had been quoted. The truly unprofessional part was that the driver added it up wrong, so they had to come back demanding more money. You’d think they’d hire people that can do simple arithmetic. Additionally, they cut a huge gouge in my wall with the dresser (which took them ½ hour to get it up the stairs as they sat discussing how to do it for 20 minutes). They took apart my mirror and absconded with the parts to put it back together. I called the office over a week ago and they said they’d find out what happened to the parts and get back to me. Obviously, they have not. I also got to pay for them to take a ½ hour pit stop at Circle K on the way to the house. Knowing what size the house was, they brought the wrong size truck and had to make two trips, costing me more time and money. There’s much more, but those are the highlights.