Blind Devotion

My husband and I purchased $ 8,000 in blinds and shades from Blind Devotion this spring. They were installed in May. Four months later, the cords on two of our shades came unknotted, within the bead where the knots were contained, and so fell off — one approximately a week after the other. There is no way for the consumer to re-​tie the ends within the beads, and this is obviously a fault in the design.
When I called and described the problem with the cords, the woman to whom I was talking said, «It happens». She then told me there would be a $ 75.00 service charge for someone to come out and repair them. The shades obviously have a defect, the company obviously knows about it, yet sells them without a warning and then charges to fix the defect. Quite a deal for the company.
We were told by the owner that they stand by their products, so I wrote a letter of complaint to him on September 22^nd. There has been NO reply.
To pay a $ 75 service charge on 4 month-​old, faulty blinds strikes us as outrageous — especially after the amount of money we spent on them — and a far cry from ‘standing behind’ your product. I’ve used this company before but never will again now that I know how they handle problems — nor will I ever refer anyone to them. Truly, ‘buyer beware’ is the caution I would give.

I received an estimate for shutters for my home. The price was over twice what I paid with another company. I told them I wanted the paint color to match my baseboards, they said that would be a $ 75 up charge. I said I had the paint and they said they would not use my paint and it would still be $ 75 more for a paint match. I said I had the paint brand name, paint code and sheen and they said it does not matter, it is $ 75 more for a color match.
I could not believe how inflexible they were being, especially with their high prices. I went with a different company and am thrilled with my basswood shutters. The wood came from the good old USA and they were built locally. The paint (no extra charge) is a perfect match. The shutters were installed as promised and look fantastic. I also received a lifetime warranty. All for less than half the price of Blind Devotion. I have already referred other customers to the company I used and they also are thrilled with the product.
My advice is to shop around before drastically paying more for less.

I was having a party in my home for all of my Chandler chapter members of BNI (networking) and I had 4 weeks to get rid of the summer dust and make my house look it’s best. I had temporary paper shades in my 2 entry side-​light windows which does NOT make a good impression. I measured my 2 entry windows and emailed the info to the owner Jerry. He said he would do his best to get the new shutters installed before my party, as I was down to only 3 weeks when I finally got him the information. About 4 or 5 days before my party, he sent a professional installer had my beautiful new shutters were installed! I was SO PLEASED. If I can figure a way to put my Before and After photos on this Unilocal,I’ll do it. I’m still figuring this out.
Thanks again Jerry and Julie at Blind Devotion.

Jerry and Bob are great. Had a problem with the operation of the drawstrings and a minor issue with two shades that were originally installed on wrong windows. Jerry came out with little notice to correct, in addition he had a replacement shade made for one that had a small tear. Five stars for sure!

We have used Jerry Levinson of Blind Devotion for at least 4 different projects including residential and commercial since 2004. Always very professional, price competitive and frankly, just does it right the first time. He even came and fixed some blinds that were already in our new offices. There is NO ONE ELSE from whom you should get blinds and window treatments than Blind Devotion. Get other quotes for sure, but you’ll see the difference when you deal with Jerry.

I was inspecting a home for some clients when The Blind Devotions guy (Jerry) arrived. I know him but have never worked with him and didn’t know he had been called to the house to look at installing new window coverings.
The buyer told him that she liked what was there but they didn’t appear to be working properly. Jerry looked at the existing blinds and said this was a common issue and pulled down the blind and fixed it an about 60 seconds. In the next 10 minutes he had fixed the blinds on 6 of the windows and there were 4 others that needed to be replaced due to damage.
I must admit I was pleased to see someone taking care of their customers that way. He could have easily sold them new blinds for every window but instead he took a little time and made the adjustments cutting the job by more than ½ but getting a very happy customer.
He also has a pretty good sense of humor. He said «Blind Devotion is a small family owned company, no one is over 5 foot 3». He had several other quick one liners that made his time there enjoyable.
I have no idea what the job cost was but I can imagine it was a very big sale by the time he fixed the existing blinds.
I know that I will not hesitate to refer them in the future.

Jerry and Bob at Blind Devotion have been very helpful in facilitating a remake of blinds I hade made at another blind company. I found Blind Devotion when I could no longer contact the other company I bought the blinds from. Jerry helped me by contacting Hunter Douglas the manufacturer and coordinated sending the original blinds back for repair. Then a year later when other blinds of the original set were getting stuck, Bob contacted Hunter Douglas again and had the blinds entirely remade as new in an upgraded model even after owning the blinds for 5 years. They went above and beyond what I expected of them. And they did it while moving into their new showroom at the southwest corner of Alma School & Warner in Chandler.