Brighton Collision Centers

Super professional and expedient with their service. The collision center has a Geico claims office and an Enterprise rental representative present and everyone I encountered was efficient, friendly and helpful. They finished the inspection and all the paperwork fast and get you in and out quickly so you don’t have to spend your whole day waiting. The car was done exactly when they said it would be. They also give you a useful folder with all their business cards and documents in it in case you need to contact any of them while you car is being repaired and also clean the inside of your car before they return it which was a nice plus.
I’ve dropped off my car to be fixed at the dealership and also I’ve recently gotten all new tires. At both places, it took me about over two hours to get out of there and the dealership wasn’t even fixing the car right then — that was just for paperwork processing and waiting in line even though I had an appointment. Brighton collision center/​geico/​enterprise had me on my way in about 30mins.

I highly recommend this shop. Nobody wants to have to take their car to a body shop, but Brighton made this experience as quick, painless, and pleasant as possible. The shop is clean and professional looking. The staff members I interacted with Makia, Gentry, and Scott were excellent — very polite and friendly, very professional, and very respectful of my time and schedule.
I also liked that Brighton has a relationship with Enterprise rental car. They had cars right in the lot at Brighton, which made getting and returning my rental car very convenient.
I hope I never have to use a body shop again, but if I do, I will surely come back. If you need a body shop in Chandler, take your car here. Based on my experience, you will not be disappointed! !

Both times I have taken vehicles there all of the staff was very friendly, knowledgeable and helpful. They gave me realistic time frames in which the vehicles would be ready and exceeded my expectations with the overall repairs and service to my car and truck. I would highly recommend this body shop if you are ever in a situation where one is needed.

So geico is located and apparently contracts through this repair shop. My car was hit by a lady who has geico and they didn’t accept responsibility until a month later at by that time I just wanted my car fixed so I took it to this shop. They had my car for a week… They told me they were using recycled parts and my paint may not match 100%. I’m already annoyed. I pick up my car and it looks like I was short on cash and paid a shop that was not licensed to fix it up. The recycles car was red apparently; they didn’t even bother to strip the paint from the previous car or my car on all areas that were being painted. My car is black with metallic specs and because of the AZ sun it’s going to be hard to match it exactly– understandable. But that is a bullet geico should be biting due to their fault in the accident. But instead they are worried about saving money and tried to save money and do not even care to do it right.
Follow up ⁶⁄₁₉
Second time I go to pick up my car, and with geico and the manger Michael both looking at it, car was still unacceptable to me. The border on the door not glued correctly the car was dirty. After me driving down once you’d think make sure the car was perfect, nope. Inside of windows were beyond dirty. And NO ONE cares. I’m going to reach out to the owner. With me driving out the way you’d think they’d correctly wash the car.

I have only good things to say about Brighton! I took my car here for repair following an accident. I quickly got a quote and was scheduled for repair only a few days later. They finished my car in half the time they quoted. My car looks like new again! Everyone working there is very helpful and friendly! Amazing customer service! I will definitely use them again in the future as needed!

Just received my car back from Brighton Collision Centers body shop. My car was rear ended and the bumper cover and asorbtion unit had to be replaced. The work was completed at almost near perfect. I really can’t tell the difference from before the accident. My biggest complaints are the fact that when I went to pick up my car the first time, is that the body shop caused more damage to my vehicle. They put scratches in both rear quarter panels to the point that the right hand side one had to be repainted. The new bumper was an after market and had damage to it and I was told that what I was looking at were mold markings from when it was manufactured. As it turned out, it was damage by the shop or in shipping. They then installed a factory one as I had requested prior to the work beginning and Geico had insisted on replacing my factory with an after market. There were also scuff marks on the front bumper that were not there when I dropped it off. I also found the old, dirty wheel well guard strips laying on my back seat, tape still attached to the vehicle, and one of my locking lug nuts missing which now I have to replace the whole set. The screws to the splash guards are also damaged and everything in my trunk was scattered about. I had also questioned them as to why one of the splash guards didn’t sit flush and was given a shoulder shrug.
Geico was very helpful and so was Enterprise rental car. The people at the body shop were very nice too, but I could see a lack of respect to my vehicle. There was even blue marker still on my vehicle from when I brought it in and the Geico rep went around and marked chips, etc. be extra picky when dropping off and picking up your car.

A+++
Quick and east to get a free estimate. Gentry was my rep, and he was super personable, friendly, easy to get in touch with, and detail oriented. The work they did on my car was perfect. I had a tree fall on my brand new Honda Pilot — they reviewed everything with me before, during & after. My car was ready in 3.5 days. I was even able to return my rental car there. SO convenient. I would highly recommend this place.

Just picked up my car from Brighton and very happy with the service. I had dropped my car off a week ago for an insurance claim through Geico. Brighton conveniently had an Enterprise rental car available when I dropped my car off, gave me good expectations of what to expect including timeframes, and kept me advised during the process.
I also had the shop look at resurfacing two of my wheels that got dinged over time. Michael was able to go above and beyond my expectations in getting the wheels replaced at a very good price. I really appreciate the extra time and care he took in getting the rims replaced versus resurfaced.
Overall a great experience and would recommend them if you find yourself in a similar situation.

I had a last-​minute milk run to make on New Year’s Day, which involved me simply running up the street to my local Basha’s. I was inside for a few moments, and when I came back out, it looked like somebody had backed into my front bumper and drove off.
I promptly called my insurance company (Geico), and then scheduled an appointment for me to meet one of their representatives at Brighton Collision. The rep was very nice, as was the receptionist, so I didn’t think twice about dropping my car off for repairs.
I picked up my car (after the repairs had been completed), and noticed that while the impact damage had been repaired, my bumper didn’t seem to be mounted correctly anymore. I was told by one of the Brighton workers that «it was mounted as best as it could be,» and simply drove off.
A few weeks later, it appeared as though my bumper was continuing to separate from the front fascia, and there were several broken clips visible on the passenger side of the bumper.
I made a follow up appointment, and dropped my car off for the second time on 2÷17÷14, and picked it up this morning (2÷20÷14). The mounting of the front bumper looked slightly improved, but was still not flush like it was from the factory. Also, there are now scratches in numerous places on the bumper, as well as a part that looks slightly unpainted. In addition, there are red and white paint splotches all over the front grille of the car (the grille is black).
I am completely fed up with this place and am working with Geico for a resolution. Will update review with additional details

My husband got hit by someone and the car got slammed into the curb. We went to Brighton because of all the good reviews and I’m glad we did. They were very professional and have impressive customer service. They took care of everything for us from the rental to getting the car’s mechanical work done as well as body work. The car looks brand new where it was hit and they gave us a warranty and explained all the repairs. Heaven forbid I’m in an accident I will definitely go back.

Gentry at Brighton Collision was very pleasant and professional to deal with!
Highly recommend. Top notch body work!

No one wants to go to a collision center. The whole reason for being there sucks. Chris Parks, an estimator at the Chandler location, stated that the company guarantees their work for the lifetime of ownership of the vehicle. He was able to prove it recently.
My wife had 6k in front end damage to her Corolla. We waited a month or two after we got the car back, in order to build up a list of small little things that we found wrong. (A missing door bumper, a daytime light didn’t turn on, etc.) A bigger concern was a rattle that was in the dash that was not there before the accident.
I returned to give the list of problems. Chris assured me that the small issues could be solved quickly. (Actually ordered the parts on the phone in front of me)
The rattle in the dash, however, he could not solve. He asked to spend an additional day with the car, to dig deeper. The company set up a shuttle for me to get to work & back.
He found the rattle, and corrected the issue. But more importantly, he was excited about resolving my problem!
I joked with him when I originally brought in the car, about how I assumed people blame every little issue post-​accident, on Brighton. I kind of felt like one of those people, even though I knew the car developed the problem after the accident. When Chris took time out of his day, with another mechanic, to investigate the mystery sound, they weren’t making a dollar from it. They did, however proof that Brighton Collision can deliver world class customer service.
Thank you to everyone at Brighton that helped our terrible experience become as stress free as possible. Don’t take it the wrong way, but I hope I never have to see any of you guys again!

We used Brighton when we had a some front end damage to our car. The estimate was very thorough and comprehensive. They quoted 7 business days to have it complete and finished in 5. The work was exceptional, although it seemed a bit pricey compared to other comparable and reputable places.

I’ve had two experiences here. The first was a few years ago — body damage caused to my car by another party. They fixed it nicely and quickly. No complaints.
Early last year we got a brand new truck. My husband scraped the entire drivers side with the riding lawnmower and left a long, black streak across it. I took it in for an estimate to get it buffed out and they did it for me for free while I waited. There are still scratches you can barely in the paint from the lawnmower, but the nasty black streak is gone. Exceptional service — if we ever have another «incident» I will surely return.

Three years ago now, I bought a new (to me) Jeep. Six months after that, I let my brother borrow it when his car broke down. Two days into that, he backed it into a pillar at a parking garage. Paint carnage. Luckily for the kid bro, blood’s thicker than water, and even a $ 35,000-for-new vehicle in formerly-​pristine condition is just a thing.
After asking around and scrounging the web for reviews, Brighton was the one place that consistently came up with positive comments. I triple bid the job, and despite coming in the highest even paying out-​of-​pocket, Brighton quickly took the lead. Everyone I dealt with at Brighton was friendly and warm. Their estimate was the most exhaustive, their process the least painful, and the estimator exuded a sense of confidence and knowledge sorely lacking from the other shops I visited.
The actual repair process was painless. I dropped the Jeep off, they asked if I had a ride, they gave me a target time, and several days later they called to let me know it was done ahead of schedule. Arriving back at Brighton, you’d never know my back end got its grind on with a pillar. The scratches were gone, the dents were gone, the new paint matched perfectly, and my hand-​sprayed paint job was noticeably more beautiful than the robots at the Chrysler factory could manage. (Robots can make good paint that will last you a lifetime, but that’s all robots care about. My Brighton job is glass-​flat and mirror-​shiny even with your nose right on it.)
My one complaint is that they left my interior a mess. One piece of trim wasn’t installed correctly, there were filthy fingerprints all over it and my headliner, the bits of sealant they removed were still on my carpet, and there was overspray on the inside of my quarter window. I didn’t notice it until I got home, though, and I’m a detailing fiend, so I just broke out the box of toys and fixed my own interior. Even considering this, Brighton is still the single best body shop experience I have ever had – and given the rest of the experience, I can’t imagine it was anything but a rare oversight.
I’d gladly take back my own vehicles or send a friend there.

I had a small fender bender in a hospital parking lot a few months back. No big deal, and the other driver’s insurance company immediately took responsibility, so all I needed to do was get an estimate and get it fixed.
They were quick but thorough with the estimate, and when I brought my car back for the repair, they found some additional hidden damage, contacted the insurance company, secured a promise from them to pay the shop directly (so I didn’t have to pay then wait for the insurance company to reimburse me), and still had everything done as promised, when promised, and they called me a few times to update me on the progress.
The only thing that I would like to see would be some courtesy transportation, even if it would only be offered within a certain radius.
All in all, they made the process as painless as possible. Strong 9 out of 10; if they offered to drop me off and pick me up at work at no additional charge, it’d be a 10 out of 10.
I hope I don’t need a body shop in the future, but if I do, I wouldn’t hesitate to bring my car back to Brighton Collision Centers.

My wife had her car repaired there and we finally have a shop we can trust. They were great, SC430 Lexus color match was perfect.