Caravan Carpet Cleaners

Very expensive. Don’t buy Living Social Coupon you end up paying more. They did a good job on carpets but took 3 days to dry.

Caravan carpet cleaners did an amazing job on our office carpet and furniture!!! We had stains in the carpet that had been there from the previous tenants and they were able to take all of them out and make our carpet look new! Our front office couch smelled so bad from customer use and he was able to make our couch fresh again! It was the most impressive on how quick and efficient they were. This is the company to use if you want it done right!

Caravan cleaned my tile floor and steamed cleaned my sofa and love seat. On my tile floor Caravan sprayed pre-​treatment on all the grout and scrubbed until my tile looked brand new and the brought my furniture back to like new condition. It didnt cost me an arm and a leg.

Got a groupon and I’m totally regretting it. Always read the reviews first. I got a cleaning scheduled with a 1 – 3 PM window and of course he calls at 2:30 to tell me he broke down and won’t make it and he will call me back to reschedule. He has yet to answer the phone or return any of my phone calls. Next time I’m going with a company that at least has a dang website.

I got the living social deal first time they scheduled me they never called me to tell me they would be late, the second time they were supposed to come for the reschedule they never showed up and never called never even answered their phones. Terrible experience nothing more to be said.

UPSALE! As soon as they walked they started talking to my wife about $ 600 to clean the tile. My wife called me and I told her no. They immediately dropped it to $ 500. I still said no. They told her it would still be an extra $ 65 for some reason and she paid it.
It looked like all they did was get my carpet wet with water. NOT A SINGLE SPOT WAS REMOVED throughout the entire house.
THEY SUCK!

I should have read reviews here first!
I called to have my carpets and some furniture cleaned and scheduled an appointment for between 8 – 10 am. At 10:30 am I called to see how late they were running and found out they had rescheduled me for between 1 and 3 pm. I insisted that it be closer to 1 since I had been home all morning already. At 2:30 ish I called them back only to find out they would not be coming for the day. A call had come in around 1 from Minnesota, no message left and I typically do not pick up calls from Unknown callers. Was told that since they could not reach me they did not bother coming out. Unacceptable for no message to be. Unacceptable to get rescheduled and for them not to call me to let me know.

We bought the $ 59 for 5 rooms up to 200 sq ft. on Groupon. We only had 4 rooms (all under 200 sqft.) and had them do our master closet as the 5^th. The guy says one of our rooms needs pretreatment. We figured that as the stains were pretty bad. The rest of the rooms just had the dirt that accumulates over time, no major set in stains or anything. The guy pushes my husband to pretreat all the rooms but doesn’t tell him until he’s finished that it’ll cost an additional $ 180, on top of the $ 60 we already paid. (we had another company come out last year and pretreat everything plus scotch guard for $ 150 total). He didn’t even give a real receipt or anything stating what exactly cost so much extra.
After starting the first room he asked if we had pets, my husband said told him we did. He said he’d use a special cleaner for animals, yet he never switched anything on his machine or the shampoo he was using.
The man who came out wasn’t «a team of professionals» as the Groupon states. In fact, he wasn’t even from Caravan! Apparently they contract out most of their work. He also had his 13 y/​o kid with him on a Wednesday, not sure why the kid wasn’t in school…
Avoid this company at all costs! I really wish I’d read the Unilocal reviews before doing so, but I’ve honestly never had a problem with a company I’ve found through Groupon.

I got a living social deal for this company for 5 rooms of carpet plus 100 sq ft of tile. I called to schedule an appointment as instructed and left a message. Well, it took 2 days for a call back. In the interim, I started reading reviews and began to get nervous that I was out the money for the deal. I got a call back and made an appointment that was convenient for me. My appointment was between 9 and 11. At 10:55, I got a phone call saying that they were ‘on their way’ and they showed up at 11:30. So not in the anticipated window, but appreciated the call.
When the guy got here, he was very nice. He checked the rooms to be cleaned and of course tried to upsell pretreatment (which is not included) as well as the grout cleaning for the tile. In all it was $ 60 for both and he guaranteed I would be happy with how clean my grout would look.
Total time took about an hour and a half for him to do all the rooms. My grout hasn’t been that clean ever and I’ve tried everything to clean it (baking soda, grout cleaners, steamer, bleach). All the stains in the carpet are gone (and we have two small kids and a dog.)
Some people mentioned needing to pay sales tax. The voucher DOES state «tax and gratuity not included». I did not pay tax, but I paid a $ 15 travel fee.
So yeah it cost me an extra $ 75 for ‘the works’ but I’m completely satisfied with the results. It’s easier than renting a machine, having to lug it home, and do the work yourself. We had done it ourselves 2 years ago and it didn’t turn out as great and by the time you pay for the rental and the cleaner, I think it was close to $ 90 anyway!
Definitely satisfied with the work and would recommend this company.

Horrible. Used a Groupon. That old saying «you get what you pay for» certainly fits here.
–Technician spent the whole time trying to upsell me on spot remover.
–Didn’t move ANY furniture– not even an end table.
–Took my sprayer off my hose to use my water and just left it on the sidewalk. Never even put it back.
–Dumped all the lint from the cleaning on my driveway. I had to sweep it up.
–When I asked for a receipt to give to my landlord he wrote on it «customer should have paid for spot removal». I asked for a receipt. Not a commentary. Clearly he was angry I didn’t pay his upcharges.
— Steam clean ONLY. no detergent used at all. Not at all what the groupon implies
— they charge you tax on top of the groupon which they don’t mention. Cash only. I never have cash. would have been nice to know.

Bought a Groupon, called, emailed, took three day for a call back. Finally set up appt. when he showed up, right away he dicided the carpet needed extra stain removal, wanted an additional $ 150! I finally agreed to $ 75, in addition to the $ 69 already paid.
The carpet was left soppy wet, smelled like wet animal! When the stairs finally dried, three days later (this is Phoenix 100+ Sept weather), it was stained and streaked. I called twice, days apart, emailed too. Never got a reply. Finally redid the carpet myself!

The company and I made plans for them to arrive on a Friday at 4pm. On the Monday prior, I sent the manager a text confirming our day/​time and an image of the Groupon I purchased. On Thursday, they called to say they were on their way, which I quickly informed them that they were wrong and it was actually the next day.
On Friday, at 5pm, no one had showed or left me a voicemail about our 4pm appointment. When the gentleman finally shows up, he tries to upsell me on services (which I expected), but that’s pretty ballsy when you’re over an hour late.
He begins to argue with me about my rooms sizes (which none of my other carpet cleaners had done before), did 5 «rooms» in 30 minutes, and dumped stuff from his hose in my driveway. I’m pretty sure he just used water (that he connected to my hose outside) because none of my spots came out (like they did with previous cleaners) and there were even dry spots where you could see he never cleaned.
This was the worst service I’ve ever received in my home and I would never recommend this company to anyone. He was rude, unapologetic, and his sales were obviously more important that his quality of work.
Because I rearranged my schedule to move furniture, and put my dog at the sitters, I wound up renting a rug doctor from Fry’s and redoing the whole house myself.

I got a deal with Caravan Carpet Cleaners on Groupon. We had moved out and our landlord insisted we clean the carpet even though she was probably going to replace it (it needed replacing before we ever moved in). I scheduled the appointment a week in advance. They called two days before to say there had been some confusion with the schedule and could they please come a day earlier. No problem. They came on time to the rescheduled appointment. As with pretty much any carpet cleaning service, they tried to up-​sell me on the pre-​treatment. I said no thanks. He threw in one room of pre-​treatment for free. That room looked great. They other rooms looked a little better but not as good as the one that was pre-​treated. All in all, I was satisfied with the service. I got what I paid for.

We booked an appointment with this company for a carpet cleaning, but after booking it I read all the negative reviews of this company I really started to doubt my decision. But since, I had already moved my furniture and my carpet needed cleaning and I felt it would be rude to cancel.
But, in reality, I shouldn’t have felt bad about canceling at all. I wish I had followed my instinct.
The first time we made an appointment, they gave us a range of 4 – 6 p.m. By 5:30 p.m., no one had come, so we called to check to see the status. They said that they had «lost» our appointment. They then offered to set up an appointment the next day, this time from 2 – 3 p.m. Again, a no show (as well as no call). Around 4:15 I called to tell them they were no longer needed. This time they said a van was «on its way» and just five miles away. Also, the issue of the first missed appointment was due to a van issue (recall previously that they had told us that it was because of a missed appointment.)
I let them know that I had re-​arranged my schedule TWICE to accommodate this company. He responded, and I quote, «If you’ve waited two days, what’s five more miles?» He then went on to talk about how AT&T has a lot of complaints, but people still use them, which has to be the worst argument for using a business in the history of running a business.
In conclusion, Caravan Carpet Cleaners treats its customers horribly and deserves no trust considering they blew off two appointments without any communication on their end whatsoever. The person I spoke with was on the phone was rude, and instead of dealing with my concerns, apologizing for their errors or offering any sort of concession/​discount, he made excuses and seemed to dismiss how bad their service was.
Although, in a way, I should be thanking them. We were told that their cleaning would take just 30 minutes. How good could it have been in 30 minutes? Judging by their terrible reviews I would have been just as mad as I am now, just with less money that I could have lit it on fire, since that would have been equally as productive as this company.
I would rather have a 20 pound bag of ball bearings dropped on my genitals before I would ever consider using this company again.

I used a Living Social deal with this place as well. They were easy to schedule, arrived on time, and were pretty pleasant. They tried to charge the additional cost for pretreatment as well, but after some negotiating, they threw that in «for free.» They took 20 minutes to clean my entire apartment – 2 bedroom, 2 bath, all carpet. When they left, the carpet was dirtier than when they came. I thought maybe it just looked that way while it dried (which took 2 days because of how poorly they did it). I rubbed a wet white rag on the floor to check my theory, and it came rag positively grey with dirt. Basically, they spread dirty water all over the house and didn’t suction any of it up. Our carpet was essentially clean before – we try to get it cleaned every 6 – 8 months just to maintain it. It now needs another cleaning very soon. I contacted the owners and requested that they come out to redo it. He was very rude about it, claiming that because they had «thrown in» the pretreatment that they had done me a favor and that I had nothing to complain about. He sighed on the phone and said that it would be an enormous inconvenience but that they would come out and fix the problem (as though it was in my head). I scheduled a time for them to come back out but then felt so awkward about the whole interaction that I canceled and decided to go with another cleaning service and just pay again. I will not use this carpet company again and I would recommend that you do not either.

These guys came to clean my carpets and did a great job! I used a $ 30 Groupon for 3 rooms and a hallway to be steamed cleaned. When the guy arrived, he said my carpets were clean already but just had little stains in «traffic» areas. He pretreated the entire carpet areas for free because my husband I told him how we just wanted a good clean because we have an 8month old who crawls all over the carpet.
Then, as he was cleaning the carpets, he noticed how dusty my ceiling fans were and I told him that I just dusted them last week and my house is full of dust just a couple of days after dusting. So he pointed out how I should have my ducts cleaned and how my family and I could benefit from this. We all have severe allergies in my home. I never noticed how bad the ducts were in the home. Wouldn’t ya know, Caravan Carpet Cleaners does air duct cleaning as well :-)
I plan on using these guys again in the future

Very misleading advertisement on Living Social. I bought a deal on Living Social for this company. First off they arrived an hour late. Second, they evaluated our carpets and told us that they advertisement was only for a steam clean and that would not remove our stains. If we wanted the stains removed, we would have to pay an additional $ 75 for treatment. The guy also said he would only accept cash, then said he would accept a check after moments of hesitation. I even called the company number and the person on the other end confirmed that the charge was necessary. This sounds like a family business because the person on the phone and the person that came to our house had the same accent. I went ahead and paid since I didn’t want to waste the coupon and he was already there. Certainly feels like I got scammed. See below for exact copy paste from Living Social. Nowhere on the advertisement does it say steam clean only. It certainly implies otherwise.
You’re quick to offer your house as party central for family get-​togethers, kids’ sleepovers, and holiday parties — but all that foot traffic has your carpets looking worse for the wear. Take your shag from shab to fab with today’s deal from Caravan Carpet Cleaning: Pay $ 30 (regularly $ 60) for carpet cleaning in three rooms of up to 1,200 square feet total. Or, drop $ 62 (regularly $ 125) for carpet cleaning for up to five areas up to 1,500 square feet total. Add stair or hallway cleaning to the five-​room option for a total of $ 80 (regularly $ 170); or add tile cleaning for up to 200 square feet to the five-​room option for $ 90 (regularly $ 225). The highly trained technicians at this professional cleaning company use a variety of methods to scour even the dirtiest rugs, including dry steam, shampoo application, and foam cleaning. Caravan will travel to any home within the Valley — schedule your appointment, and give mass shoe transportation the green light again.