Chase Bank

I cannot believe how poor the customer service is at this branch. I have been a customer here since it was Valley National Bank, so almost 30 years. I went in today because I received a statement saying that my Safe Deposit box payment was overdue. I have evidence that I paid it in July. That being said the statement was poorly written and indicated that I owed a late fee. I showed the banker that I had paid it and she refused to write off the late fee. I asked to speak to a manager, she said there was not one available. I asked her to write off the charge, she told me she could not. Seriously, there are dozens of banks to chose from and you don’t care about the customers who you have. I’m looking for a new bank. This branch has proven that they do not care.

This place is run entirely by ATMs. There is no personalization to this facility whatsoever and I’m hoping that this is not the direction that all Chase locations will be going. There is always a long line inside because 1 teller is on duty. If you’re lucky, a 2^nd teller may be around, but for the most part, they come up to you while you wait in line to encourage you to use the indoor ATMs. Pretty personable, right?
I’m not going to lie, I really do enjoy walking into banks where there are 5 – 6 employees behind the counter and most of them will know your name. If I’m in a hurry, I’ll use the outdoor or drive thru ATM. But honestly, this place is ran by a bunch of robots.

They don’t know how to handle money properly they lost 173 dollars of my money sending a check to a bill pay .go to Wells Fargo because chase employees are all idiots

This branch has a newer version of the ATM system that won’t ask you if you are depositing cash or checks separately. You just select the account you want to deposit the money in and you can combine both cash and checks. Very good idea.

This branch doesn’t exist anywhere but the Chase branch locator. It’s not on Gowalla, it’s not on Foursquare, it wasn’t in my Yellow Pages, and it wasn’t even on Unilocal until I added it to write this review.
Having banked at this location, I’m fairly certain of the reason: This is not a bank, but rather a thin façade over a Hellmouth.
The tellers are rude and have no damned idea what they’re talking about, the bankers are useless frat bros in ill-​fitting suits with only a tiny bit more product knowledge, and everyone’s hell-​bent on selling you whatever the overlords at JPMorganChase are demanding they stuff down everyone’s throats this week.
I am not Beetlejuice or Bloody Mary. Asking me a fifth time if I’m sure I don’t want a credit card, loan, or line of credit is not going to magically make me say yes. I don’t want to make a deposit at your desk where you just happen to have credit applications and pens. I don’t want a loan, ma’am, just a deposit slip.