Costco

We’re all familiar with Costco’s (ridiculously good) return policy, but did you know they also have a return policy for tires? Yeah, me either! Why do I know this (you ask)? Because I needed tires shortly before Christmas and the brand I buy wasn’t on sale, and I was too afraid to wait another two weeks because I was going out of town. So there I was hemming and hawing at the counter, going over the pros and cons (ad nauseum) until the «tire guy» told me of the policy. Done! Turns out I like the brand I bought better than the one I had.

I tend to frequent Costco in any city I visit, our entire family firmly believes if Costco doesn’t sell it, you don’t need it!
I like Chandler Costco more than the Costco on Sossamon I’ve been frequenting. Not nearly as crowded and they seem to get other items in stock I can’t find at my go to Costco location. All the things you love about Costco come into play here; cleanliness, friendly staff, a plethora of merchandise and tasty food samples.
I made the call around this morning seeing if any Costco near me had the tires I needed in stock. Luckily for me Chandler Costco had them in stock and could install them the same day I purchased them. Drew in the Tire center was extremely helpful and courteous. I’d come back to this specific tire center at this Costco just to work with him again, above and beyond professional. I was going to give this review 4 Stars, but Drew’s customer service on my last visit is going to bump this one up to 5 Stars!

Pizza is delicious… However your 15 – 20 minute wait might turn into over an hour and the employees don’t care at all.

This is my go-​to Costco. I could go to the one in Tempe, the one in Gilbert on Country Club, the one in Gilbert by San Tan or the one in Phoenix on 44^th & Oak. But I like this location. The employees have always been super nice and the store is clean including the bathrooms. The thing is people that have memberships are pretty used to how Costco is. This store really is no different. I will say that recently K sent me over to Costco to pick up a cake for an office party. There wasn’t anything that I liked and a super sweet bakery lady offered to check in the back for a different cake. She brought out a few cakes for me to look at, I picked one and then she offered to write anything on the cake right there. Awesome.
Clean, good stock, great employees. 4 Stars

I have been going to Costco optical for years now. At last purchase I wasn’t really happy with the sunglasses I bought. They were too big and always felt they were falling off. The girl that helped me at purchase tried to fix but basically said sorry best she can do. Yesterday while purchasing a new pair I mentioned this to Felix. He asked me to get them from my car and let him take a look. After about 20 minutes with him working on them, they are fixed. Still frame is a little too big for my head, but they stay on!
Felix is awesome. I highly recommend Costco optical but seek out Felix! He will direct you into the right frame before you purchase.

Up until ~2 hours ago I was what you’d describe as a Costco fanboy. I loved the selection, the samples, and the savings and would usually shop there two times per month. I loved the Costco experience and nothing was more satisfying than loading the cart with a 30 pack of double ply (Kirkland brand of course), hitting up every single sample stand in the store, and gorging on a $ 1.50 hotdog/​soda combo. I’ve always had a good experience and the employees were always nice… until today.
For the past year I’ve been shopping at Costco with my parents’ membership without issue. As a young adult still living at home with my parents I didn’t think anything of it. In fact, I would always pick things up for my very busy parents whenever I went to Costco. They’re letting me live under their roof so the least I can do is grab things for them during my Costco run, right? WRONG – in they eyes of the Costco. Like I said, I’ve been using my parents’ membership for over a year without any issue so I was startled when the cashier began interrogating me about the membership. I was even more alarmed when she scolded me and said I would not be allowed to complete my purchase since I was not a true member. Woah, woah, woah, wait a minute! I just spent an hour walking through your store, loaded up a cart full of items, and you’re telling me I can’t buy any of it? I’m literally standing at the cash register with money in my hand and you’re telling me I can’t buy any of this? Costco, do you really not want my money? I guess not. The cashier grabbed the manager who then took my card to make a note about illegal use of membership on the account. I don’t know what the note says but I warned my parents that Costco may require them to submit fingerprints and DNA samples next time they check out. When he returned he said he was supposed to confiscate the card but would let me keep it this time and let me complete my purchase. Ok, I’ll admit that was nice of him and he didn’t have to do that. There’s the Costco that I like.
So yes, I violated the membership policy. I was unaware I was doing anything wrong and never had any problems using the membership for over a year. Your current membership policy is outdated and overly restrictive. I feel Costco should offer a family membership. I would have signed up. It’s too bad that this negative experience has resulted in me dismissing Costco from my places to shop.
The good news – I just priced several of my usual Costco purchases on
. With Amazon Subscribe and Save, I will be saving more money than I do with Costco. And with Amazon, I can add family members to my account. Wonderful, what a novel concept! So thanks Costco, your asinine membership policy will enable me to save even more money each month now that I will be shopping with Amazon instead of you. Does Amazon deliver hotdogs and soda yet?
–Derek

You know, sometimes going to Costco can feel like going to Wal-​Mart at peak hours on Sunday, but in the end it’s worth it.
Where else can you buy almost a year’s supply of:
— Toilet Paper
— Paper Towels
— Trash Bags
— Olive Oil
— Tampax
— Razor Cartridges
— Laundry Detergent
— Cleaning Supplies
Basically, anything you can possibly need you will likely find in this little slice of warehouse heaven.
Being that it’s just me and Dude, I don’t buy much in bulk, but for the things that make sense for us to do so, Costco es clutch!
Even found an AMAZING 8 foot Live Christmas Tree for $ 40 last year. Yes!
The self-​scanner is a godsend. Grab a scanner, scan the items in your cart, pay at the self checkout and be on your merry way.
Also, another benefit to membership is the Costco Fuel Station. Best prices in town, and I always feel like I’m «Doin’ it wrong!» if I fill the tank anywhere else.
Don’t forget to grab an amazing pizza slice or churro on your way out.
— 1 star for only taking AmEx credit cards. *fail horn*
Now if only I could get out without spending over $ 100, that would be fantastic!

My friend used to have a premier membership. We were here trying renew it so that we can start making purchases here again. Since my friend owns a business, we want to have a regular business membership. We showed her various proof that we are the business owner and she still turned us down. Fine… we want regular membership to avoid all the hassle. Then. she turned around trying to up sell is the premier membership again. When I asked her for the detail since the price is pretty much double, she became very impatient with me. My friend didn’t want to bother with the detail so he wanted to just sign up and start shopping. When we were ready to pay for it, she told us they only accept several types of payments which we didn’t carry with us. After 15 minutes of that, we basically just walked out of there. I gave it a one star for the lack of care for the customer, the hassle/​inconvenient that they make customer goes thru, and how horrible this place has made us feel after we were gone.

Out of all the Costco’s in the drivable radius of me this one is my least favorite. The food is good, it’s easy to maneuver through the isles and the store is clean but the customer service is terrible. The employees are rude and sometimes condescending. When I go to the eating area I always feel the employees are so annoyed that you want to eat. I’ve felt this almost every time I go to this location. I have once left my stuff and walked out and swore never to return but this one is between my mom and I and sometimes it’s easier for her to go to this one if we shop together. I don’t recommend this location because there are other Costco’s not too far away that have way better customer service with friendly workers.

Customer service at this location is HORRIBLE! Staff is unfriendly and talks down to customers– they spend so much time talking to each other about personal things they ignore customers — this Chandler location is the worst in service for the East valley

We have been going to numerous private optical facilities for years but this time I wanted to get my 3 pair of eyeglasses (sun, computer, reading) from Costco because I had heard such great comments about the selection of frames and service. I love the convenience of having an in-​house ophthalmologist (Lou Sananikone) to begin the process of receiving the BEST optical services! In particular, Licensed Optician FELIX CHAVEZ provides EXCELLENT personal and incomparable service to ensure you are happy with your new eyeglasses. He is professional and detail-​oriented while still being friendly. We ALWAYS seek him out when we have a question or problem, and the issue is resolved quickly and completely. We HIGHLY RECOMMEND the Costco Optical Department at 595 South Galleria Way, Chandler.

Self checkout FTW and the gas attendant is really nice. They have generous bread and cheese sample stations.

The associates there need to improve their customer service skills. I came with help and they continually passed me off to different associates and was very rude. I’m a supervisor and if this is how my staff treated the patients/​customers that needed assistance then they need to reevaluate their employment.

I shop here constantly, much more than I should. So many interesting products, it’s hard to resist.
Their store brand Kirkland is often a top — contender in Consumer Reports (my other review addiction lol) and sometimes surpasses even brand name products. Vanilla Ice cream is one of those, Kcups are a great deal too!
This is a great place to save hundreds on a mattresses, tires, electronics, or fine jewelry. I even got my engagement ring here… And I was able to get a much nicer ring due to the savings :-)

I’m in love with the Costco! I got it for the low low!
Whatever your future purchase is, check to see if Costco sells it first.
The Chandler costco is one of the bigger costcos so come here first if it’s close to you.
I don’t like that it’s cash/​debt/​amex only but that will change in 2016.
Food wise you can’t beat the hot dog soda combo for $ 1.50 (same price for decades), but pizza is good value too. The brisket and chicken sandwiches are pricier but very delicious.
Specifically for liquor, total wine is actually a better deal. However kirkland brand liquors are almost always a good buy.

Worst place to shop. If I didn’t have to buy things in bulk I wouldn’t come here. Not only is it always crowded, the cashiers are the worst. They always seem to have an attitude towards business owners and act as if they can talk down to you. Today my bill was $ 25.04. I handed the cashier with the attitude $ 100.05 so I can get $ 75.01 back instead of all the change. He just ring in the $ 100 and I told him I gave him $ 100.05. He proceeds to argue with me and started acting more of an arrogant jerk and even had the nerve to pull the receipt to show me what my bill was. What an idiot! You’re a cashier at Costco. Get over yourself! You’re lucky I’m not posting your name and picture!

Love this place. Always be prepared to spend a lot but it’s so worth it! The place is usually always crowded. Lots of shoppers but they also have food samples. This is another way they get you to spend more money.
They serve pizza, hot dogs, ice cream and sandwiches. I’ve only tried their pizza and I’m not a very big fan. There are others who seem to like though. I see people taking whole pizzas home and others sitting to eat slices.

Minus this place being so crowded you can always buy a large quantity of items for a decent price. Be prepared to spend more than what you expected on your debit card or Amex credit card. To be methodical and logical start by ordering a super large pizza cheese/​veggie/​supreme pizza for $ 10 to go –it’s the best deal. Oh but be sure to take advantage of the scanners for a faster check out — accepting cards only (mentioned earlier). Look at the electronics, and pick up photos if you have any. Check out the jewelry area if you’re so inclined to really shop.
Food trial stations throughout the area for you hungry snackers. Scan for some reasonably priced basic seasonal clothing, furniture and other items. Maybe if you need to pick up medicine from the pharmacy or need an eye check up you can definitely come here. After you have loaded your shopping cart with tons of items go straight to the scanner check out. Pick up your pizza and then head straight to the doors with your receipt ready. You made it!
Sometimes you have to come here often just in case your fave foods are not in «season.» Also, you can come here for replacing tires and gassing up your car. One stop shop for almost everything here.

I wish there was an option to give a zero star rating.
It was my first time attempting to use the optical department at Costco, and to say I am extremely disappointed would be an understatement. I had a prescription for contacts and wanted to use a Costco coupon for my order. The man assisting me told me I couldn’t use my prescription for an annual supply since it was written in January and it was May. I questioned him on this because I know this isn’t true, as the prescription expires in January 2015. He said the only way to order an annual supply at Costco is to bring the prescription in the same day it is written. Really, Costco? He said he could price a six month supply and I told him I would order an annual supply online at 1 – 800 Contacts, which is exactly what I did without any problems. We were also going to purchase glasses for my husband, but after the contact issue, we went elsewhere, where he bought two pairs of glasses and two pairs of sunglasses. Poor customer service will cost you business. So, Costco, here is a picture of my annual contact supply from 1 – 800 Contacts. So much for the Costco executive membership satisfaction guarantee.

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I learned recently from a graduate student friend, important information that could prove very valuable to non-​Costco members. Costco employees confirmed this during my most recent visit.
YOU DO NOT HAVE TO BE A COSTCO MEMBER TO BUY COSTCO BOOZE!
Same goes for those who want to buy Costco Pharmacy items and Costco Concession items. I don’t know if this is based on Arizona or federal laws, but considering the competitiveness in their pricing (e.g. KetelOne 1.75L vodka at Costco sells for about $ 30 whereas in most supermarkets it goes for around $ 50 bucks!), this little tidbit may save you some cash-​money!
A shout-​out to grad students everywhere who really know how to sniff out free grub (according to the ancient aphorism «If it’s gratis, grab it!) and really stretch that student stipend dollar!
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